arrow-up-icon
Takaisin hotellitietoihin

Erinomainen 8,3
perustuu 3999 arvioon

Viimeisimmät asiakaskommentit

Valitse matkustajaryhmä
Erinomainen



yhteensä 3999 arviota
  • Hotellin kunto/siisteys 8,5
  • Palvelut 8,0
  • Sijainti 8,3
  • Huonemukavuus/taso 8,3
  • Henkilökunta 8,4
  • Vastinetta rahalle 8,6
  • Ruoka/syöminen 7,4

george K.
Australia
13 syyskuu 2012
great hotel
wowww, what a location
100% great hotel in every thing,location, room size, breakfast,staff, service, swimming pools, i had really great stay with very great momery, i love this hotel so much, and i already recomended to all my family and my friends

Pei H.
Malesia
10 syyskuu 2012
Great place to relax
Value for money
very nice and great place to stay.. only down side was the faulty elevator

Erleen C.
Malesia
10 syyskuu 2012
Lovely stay but with regrets
Jacuzzi, Swimming Pool, Near to Beach, Mostly Friendly Staffs
The stay was lovely, as I think we have correct expectation of the hotel. There are no marbles on the floor, so have to wear the provided bedroom sliper to avoid cold feet. The balcony lightings for the jacuzzi was not functioning but the house keeping team is quick to fix it. The lift to the 4th floor is out-of-service for my entire stay which is a low point. I have to carry my baby up and down, which is tiresome. Have to make a point to confirm the lift is in good working condition, else have ground floor room. On the last day, I have to check out 5.30am and have informed the Front Desk. The officers confirmed that they can pack a Breakfast-in-a-box for us but need our reminder the next day. So we remind them again the next day. However, on the check-out day. unfortunately the Front Desk Officer did not prepare and his reason is no record on book and previous officers did not book. I was furious as if they cannot provide certain services, do not promise, so I can prepare breakfast the day before. We are left with no break fast and a hungry baby. And a Front Desk officer with "I don't know" and "no staff", and a Front Desk Manager who upon the officer's phone call, responsed that no breakfast and no refund and nothing else. The Front Desk officer even challenged us to make complaint to the hotel and on internet. At last we have to directly approach the kitchen staff and prepare our own breakfast-in-a-box. Lucky for us, the kitchen staff has arrived (of course they have to prepare before the breakfast buffet start on 6.30am, right?), which makes me wonder about the "No staff" statement? If you want to stay here, make sure you do not have any special request, else you may be dissapointed. At last, this leave a bitter taste after quite a lovely stay in Phuket. I have to rethink my recommendation to anyone who want to stay here again.

sze K.
Singapore
10 syyskuu 2012
nice room, value for money
near beach
nice n clean hotel. u need to climb a steep slope from street level to lobby area, then take a lift to your room. depending on which type of rooms u will be staying, u may need to change lifts or walk up slopes/stairs. room is big (enough for me as i traveled alone), i had both a queen size bed and a single bed. hotel offers a complimentary packet drink, a can of Singha beer and a coke. not forgetting 2 bottles of drinking water. location wise is great as it is just a short walk to kata beach, as well as kata noi beach, which i enjoyed the latter more.

CHONG K.
Malesia
10 syyskuu 2012
Overall nice hotel
Nice location with good room condition
The hotel is located near the bus stop where there are bus to the Phuket town, which is quite convenient and its cheaper if you want to save on taxi fares, but the down point is that it takes roughly one hour to reach Phuket town. The hotel is located uphill beside a supermarket, so every day and evening we have to climb up the hill, and then have to take few flights of stairs before we can reach our room, which is quite tiring given that we have been walking for most of the day. It is near the Karon Beach(about 10 minutes walk), and there are plenty of food outlets along the road, with some of the restaurants serving fresh seafood, but the prices of the food here is not cheap, can say about the same price as what we have here in Singapore, or slightly more expensive. From what I have read through some forums, we can view the sea from our hotel room, but unfortunately there are some construction going on which blocks our view. So we are slightly disappointed about that.

Renee F.
Australia
09 syyskuu 2012
very modern hotel with privacy. I loved it!
the room. bery modern. plenty of clean towels and a balcony. big bath and shower. I love the place
Perfect: location..bed..towels...bath...internet access...to be honest I don't have anything negative to say about the place

Jia Y.
Malesia
08 syyskuu 2012
Everything so great and lovely
Pool access
This is amazing! Great view, great room, and great service. Evrything is so nice for this hotel, my friends and I was so satisfied with the room. My husband was so enjoy with the room facilities and I was so enjoy the pool with my friends.

Jason C.
Yhdysvallat
05 syyskuu 2012
Love the Sugar Palm Grand Hillside but...
Good location, Pleasant atmosphere, Friendly Staff, Decent Breakfast, Fair rates
This was my second stay at this hotel and I'm glad I chose to stay there again. The hotel is a short walk up the hill from the beach which I enjoy as it gets my legs a little pumped up. My son, who is ten, loved it as well and called it "cool". He enjoyed the walk up the hill as well and loved the structure of the eleven small swimming pools. The staff was just as friendly as I remember and they accepted both of my requests which were changing rooms and a late checkout. My only gripes this stay were the lowly maintained tiny "fitness center" in which none of the equipment was working and the "out of service" elevator which lasted for four days. In conclusion, the Sugar Palm Grand Hillside is an excellent choice to stay in Kata Beach except for the fitness center and their slow hotel maintenance.

Pei H.
Malesia
05 syyskuu 2012
Great Location
Location
This was my second stay at Sugar Palm Grand Hillside. The difference was we bought the Jacuzzi Room instead of the Pool View Room. We got the sea facing room without any obstruction from our balcony. We have a queen bed and a single bed in the room which was perfect for the 3 of us. However, we were only given 2 breakfast voucher even though the room was meant for 3 pax, and we ended up have to pay for the breakfast for our 4yo son. During check in after finding out that the lift was not working, my wife requested for the buggy but were told that the buggy were out of battery. She had no choice but to walk up the steep rood to the room which was on level 5. The lift was broken down for 2 whole days.

Tze C.
Singapore
05 syyskuu 2012
Nice Designer Hotel overlooking Kata
Pool Access Rooms
Stayed here for 7 days Good priced room service food. Not a huge selection but sufficient for our family. Buffet Breakfast - Had all the basics and an egg station. 6/10 Service - Satisfactory, was not bad but some staff could be better. Overall - Was a nice hotel, view was great but location is on top of the hill. Quite steep but manageble for 2 parents and 2 kids with prams. Will stay again if hotel maintenance is kept up. Have restaurant next door if unwilling to travel. Massage at the bottom of the hill is great.