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Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel
Carlton Downtown Hotel

Removed from saved list

8.3

Excellent

2,223 reviews

2,223 reviews

Housekeeping86
View42
Breakfast19
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
The Empty Quarter

240 m

Zyara

280 m

Ikandy

320 m

Union Coop Hypermarket

370 m

Union COOP

410 m

Popular landmarks
The Dubai Mall

1.3 km

Burj Khalifa

1.3 km

Dubai Aquarium & Underwater Zoo

1.4 km

The Dubai Fountain

1.6 km

Dubai Creek

6.7 km

Closest landmarks
Carlton Downtown Hotel

80 m

Emirates Grand Hotel

100 m

Number One Tower Suites

250 m

Dental Center

370 m

DAMAC Properties Dubai PJSC

380 m

Carlton Downtown Hotel

Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in World Trade Centre DIFC, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

210 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.2
Distance to city center9.7 km
Location rating9.1
Nearest airportDubai International Airport (DXB)
Distance to airport10.4 km

Rooms available at Carlton Downtown Hotel

Excellent
Room comfort & quality

8.3

Deluxe 2 Bedroom Suite
...
  • Room size: 75 m²/807 ft²
  • Non-smoking
  • 1 queen bed & 1 queen bed
Enter dates to see prices
Premium 2-Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Non-smoking
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Premium 1 Bed Room Suite
...
  • Room size: 70 m²/753 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
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Panoramic Two-Bedroom Suite
...
  • Room size: 125 m²/1345 ft²
  • Outdoor view
  • 2 single beds & 1 king bed
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Panoramic Suite
...
  • Room size: 84 m²/904 ft²
  • Outdoor view
  • 1 king bed
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Classic One Bed Room Suite
...
  • Room size: 52 m²/560 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Classic Suite
...
  • Room size: 52 m²/560 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Premium Three Bedroom Suite
...
  • Room size: 98 m²/1055 ft²
  • Shower
  • 1 queen bed and 2 single be...
Enter dates to see prices
Classic One Bedroom Suite
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Carlton Downtown Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Carlton Downtown Hotel?

Carlton Downtown Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Carlton Downtown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Carlton Downtown Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Carlton Downtown Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Carlton Downtown Hotel. There's an additional charge of 99 AED for adults and 50 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Carlton Downtown Hotel?

Carlton Downtown Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Carlton Downtown Hotel?

On-site venues and convenient event services make Carlton Downtown Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 35 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Carlton Downtown Hotel?

Carlton Downtown Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Carlton Downtown Hotel?

Financial Center Metro Station is the closest train, metro, or bus station, about 210 m away from Carlton Downtown Hotel.

What restaurants are nearby Carlton Downtown Hotel?

Carlton Downtown Hotel is located in World Trade Centre DIFC, famous for good restaurants such as Al Safadi Restaurant, Zuma and Mint Leaf of London.

What popular shopping places are close to Carlton Downtown Hotel?

Carlton Downtown Hotel is located in World Trade Centre DIFC area which features shopping places such as The Empty Quarter, Alif Art Gallery and East Wing.

What are popular attractions near Carlton Downtown Hotel?

Carlton Downtown Hotel is located in World Trade Centre DIFC area, which is famous for attractions such as Emirates Towers, Art Space and Ficus Gardens.

What popular natural sightseeing spots are close to Carlton Downtown Hotel?

Carlton Downtown Hotel is located in the World Trade Centre DIFC area, which is famous for natural sightseeing destinations such as The Wall.

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Explore the neighborhood

What people love about Carlton Downtown Hotel

  • 7.6

    Very good
    Location

    "Location is good near to metro."

    Jo

    |

    November 18, 2022

  • 8.8

    Excellent
    Breakfast

    "Best value for money and breakfast is very good for a 3 star hotel."

    IAN

    |

    September 27, 2022

  • 10

    Exceptional
    Cleanliness

    "Very clean and nice place to stay in."

    Atif

    |

    September 15, 2022

Property ranking|Compared to 3,180 Dubai properties
See all rankings
Location score
9.1/10
Room comfort score
8.3/10
Value for money score
8.2/10
Service score
8.3/10
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
97
%
of Dubai properties
Better than
96
%
of Dubai properties
Overall rating:

8.3

Excellent
2,223 reviews
Cleanliness
8.4
Facilities
8.0
Location
9.1
Read all reviews >
What travelers say they love:
The room, hotel and all facilities are excellent.
Michael from United Arab Emirates
Solo traveler
More about Carlton Downtown Hotel

More about Carlton Downtown Hotel

Carlton Downtown Hotel

Get the most from an urban escape in Dubai when you book a room at Carlton Downtown Hotel. Located right in the city center, Carlton Downtown Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Carlton Downtown Hotel is a perfect starting point for numerous sightseeing and tourist choices, with a location just 1.3 km from the Burj Khalifa.
Carlton Downtown Hotel provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Dubai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Carlton Downtown Hotel is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Carlton Downtown Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Carlton Downtown Hotel including halal options.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Enjoy the countless activities offered at Carlton Downtown Hotel. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing tennis court at Carlton Downtown Hotel. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of The Dubai Fountain located 1.5 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 1.2 km away.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Dubai.

Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Housekeeping

56 mentions

Swimming Pool

13 mentions

Breakfast

11 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Arabic
  • Czech
  • Filipino
  • French
  • Hindi
  • Indonesian
  • Italian
  • Nepali
  • Russian
  • Ukrainian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Light therapy
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
  • Buffet
Restaurants on site

Bayty All Day Dining

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Zephyer

  • Cuisine: Middle Eastern
  • Menu: Buffet

Deli Grind Coffe

  • Cuisine: International
  • Menu: Buffet

Jimmy Wickets Sports Bar & Lounge

  • Cuisine: International
Location
Sheikh Zayed Road, World Trade Centre DIFC, Dubai, United Arab Emirates
Exceptional
Location

9.1

Airports

  • Dubai International Airport (DXB)
    10.4 km 26 min drive
  • Sharjah International Airport (SHJ)
    27.7 km 36 min drive

Public transportation

  • Financial Center Metro Station
    210 m 4 min walk
  • Emirates Towers Metro Station
    1.1 km 13 min walk

Hospital or clinic

  • Dental Center
    370 m

Shopping

  • The Dubai Mall
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    160 m 4 min walk
What's nearby

Popular landmarks

  • The Dubai Mall
    1.3 km
  • Burj Khalifa
    1.3 km
  • Dubai Aquarium & Underwater Zoo
    1.4 km
  • The Dubai Fountain
    1.6 km
  • Dubai Creek
    6.7 km
  • Wild Wadi Waterpark
    11.6 km
  • Burj Al Arab
    11.8 km
  • Ski Dubai
    12.8 km
  • Dubai Miracle Garden
    16.9 km
  • Atlantis Aquaventure Waterpark
    17.7 km

Nearby landmarks

  • Carlton Downtown Hotel
    80 m
  • Emirates Grand Hotel
    100 m
  • Financial Center Metro Station
    210 m
  • The Empty Quarter
    240 m
  • Number One Tower Suites
    250 m
  • Zyara
    280 m
  • Ikandy
    320 m
  • Union Coop Hypermarket
    370 m
  • Dental Center
    370 m
  • DAMAC Properties Dubai PJSC
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A tourism tax will be charged directly at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee150 AED
  • Distance from city center9.7 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)99 AED
  • Daily Internet/Wi-Fi fee0 AED

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors47
  • Number of restaurants2
  • Number of rooms 357
  • Room voltage220
  • Year property opened2012
  • Most recent renovation2014

Parking

  • Daily parking fee0 AED

Reviews of Carlton Downtown Hotel from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.4
Facilities8.0
Location9.1
Room comfort and quality8.3
Service8.3
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (472)
8-9 Excellent (188)
7-8 Very Good (176)
6-7 Good (75)
<6 Below Expectation (160)
Time of the year
Mar - May (232)
Jun - Aug (232)
Sep - Nov (247)
Dec - Feb (360)
All guests (2,223)
All room types
All languages

Show reviews that mention 

Showing 1,071 verified guest comments
12345
10.0
Exceptional
John from United Kingdom
Couple
Deluxe Room
Stayed 5 nights in February 2020

Exceptional”

The hotel was very clean and excellently located. All the staff were friendly and polite all our requests were met. Special praise to our room cleaner who went out of his way to make us comfortable. For us the only thing we would have changed was we would have preferred a refrigerator rather than a mini bar. Maybe for the business community the mini bar is better, so probably this should be an option. The restaurant was very good and not very expensive, lots of options for breakfast. If you can get a room with a view that would make this perfect. Unfortunately ours looked over the road but the room itself had everything we needed for a great break.

Reviewed February 10, 2020

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Dear Valued Guest, Thank you for staying at The Carlton Downtown Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded February 11, 2020
Carlton Downtown Hotel
10.0
Exceptional
Goutham from India
Couple
Deluxe Room
Stayed 5 nights in December 2021

Excellent hotel”

We were there for 5 nights. Pros: 1. Excellent location, next to metro and burj 2. Free car parking 3. Courteous and helpful staff 4. Large sized room with view of Burj 5. Good complimentary breakfast 6. Cleanliness was good 7. Nice restaurant on the 47th floor Cons: Only con, the room was never cleaned whenever we came back. The room cleaning folks are understaffed, and have to do 45 rooms in a day. So they never got to our room. That was the only frustrating bit.

Reviewed December 29, 2021

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Dear Guest, Thank you for recommending Carlton Downtown Hotel after the experience you had with us! We are proud to know that you enjoyed our polite staff, cleanliness, delightful breakfast and comfortable room. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Carlton Downtown Hotel. Kind Regards, Front Office Manager .

Responded June 08, 2022
Carlton Downtown Hotel
10.0
Exceptional
Preetha from United States
Family with teens
Deluxe 2 Bedroom Suite
Stayed 1 night in December 2019

Perfect stay”

We stayed in a 2 bedroom suite with our family for the New Year. The front desk staff were very helpful and ensured that we had a perfect stay. The suite was luxurious and the rooms were clean and spacious. We were able to watch the Burj Khalifa fireworks + Burj Al Arab and Atlantis fireworks from our rooms which we hadn't expected! Carlton Downtown Hotel gave us a very memorable New Year. Thank you so much :)

Reviewed January 03, 2020

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded January 04, 2020
Carlton Downtown Hotel
10.0
Exceptional
Amrit from Singapore
Couple
Classic One Bedroom Suite
Stayed 6 nights in January 2019

Great Hotel for Family”

Great hotel location with an amazing staff. They have 24x7 service available and are very responsive. The recwpion was very helpful in guiding us with our travel plans. The hotel is next to the financial center metro and walking distance (~20 mins) from Dubai mall/ Burj Khalifa. The rooms are huge and comfortable. Perfect hotel for a family vacation. I would recommend the hotem to anyone visiting Dubai for holiday or work.

Reviewed February 11, 2019

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded February 11, 2019
Carlton Downtown Hotel
10.0
Exceptional
Ihab
Family with teens
Deluxe Room
Stayed 1 night in June 2019

Amazing stay with very friendly staff”

I've stayed with my family in this hotel for a week and we all had a very good time there. The location is excellent and close to the centre. The rooms were big and clean and the staff are very cooperative. Shout out for the lovely Jasmine from the reception for her help during the check-in and for meeting our requests. I would definitely visit again.

Reviewed June 10, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded June 11, 2019
Carlton Downtown Hotel
10.0
Exceptional
Avani from India
Couple
Deluxe Room
Stayed 4 nights in March 2022

Best Hotel, Best Location ”

Our stay at Carlton downtown was very pleasant as they upgraded our room even if we didn’t ask them, we just requested room on higher floor while booking. We got to stay on 23rd floor and had all the amenities, staff is very friendly. We forgot to bring adapter and we got it from Hotel. Location is perfect, you can see Burj Khalifa out of your windows. Metro station is 2 minutes walk from Hotel which is a plus when you are looking for a stay in foreign country. We loved our experience and would like to come back again!

Reviewed March 24, 2022

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Dear Avani, Greetings from Carlton Downtown Hotel. Thank you for your 5-star review of our hotel. We are delighted to hear that your experience was pleasant and our staff and the service you received made such a positive impression and that our convenient location allowed you to move around. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Kind Regards, Front Office manager

Responded March 25, 2022
Carlton Downtown Hotel
10.0
Exceptional
Junenard from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 3 nights in September 2020

Awesome Stay with Genuine Staffs”

Celebrated my birthday with a blast even I’m alone. Humongous thanks to Ms. Yasmin for her humble & kind approached in all my request with her sincere smile and for the room upgrade on my special day. Great and superb room ~ facing the tallest tower (Burj Khalifa), huge and neat bed as well. Lovely pool with strict precaution and really well maintained. Thanks Sanka for the assistance. Thanks also to Mr. Ahmed for granting my late check-out request just to spend more “me-time” in front of the tallest tower. Really worth the amount paid (4D/3N) and will definitely visit here again. Cheers!!!

Reviewed September 26, 2020

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9.6
Exceptional
Bee from Malaysia
Solo traveler
Deluxe Room
Stayed 4 nights in March 2019

Excellent overall”

Location is good. Nearby about 2 blocks away, Delma cafe serve cheap & good food. Hotel is just one stop by metro away from Burj Khalifa, Dubai Mall. Check-in is fast by experience front desk. Required AED500 as deposit. Lift need to key in floor number to go up. Lift operates very fast so does the hotel wifi. Super excellent. Was upgraded room with the Burj Khalifa. Can view the Burj Al Arab too.... Hotel is just short distance from metro about 3mins walk. They do provide hair dryer, iron, toilet amenities except toothbrush and tooth paste. Fortunately brought along. Can buy from convenience store nearby (next to Delma cafe). Did not book with breakfast so unable comment however saw in lift the buffet dinner on is Thursday is cheap around AED149 for guest rate... Swimming is on 47th floor but very windy... Overall the hotel has good location, excellent cleaniness, forever helpful & smiling staffs from top till bottom. Will definitely recommend friends and will return in the future

Reviewed March 20, 2019

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Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi

Responded March 24, 2019
Carlton Downtown Hotel
10.0
Exceptional
charmaine from Philippines
Couple
Deluxe Room
Stayed 1 night in December 2020

Value for money”

The place is very accessible and close to Dubai mall. We would also take morning walks to DIFC area and was able to use the tennis court. We got upgraded to a bigger room with an outstanding view of Burj Khalifa. Overall experience was good. Would recommend cleaning of windows to get a nicer view and photo with the said landmark,

Reviewed February 17, 2021

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Dear charmaine, Thank you very much for choosing Carlton Downtown Hotel for your stay in Dubai. We are glad to know that you enjoyed your stay with us and that the place contributed to your positive experience. We would love to welcome you back in the nearest future. With Best Regards, customer service manager .

Responded March 14, 2021
Carlton Downtown Hotel
10.0
Exceptional
Amber from United Kingdom
Solo traveler
Deluxe Room
Stayed 7 nights in November 2020

My home away from home! ”

I loved the Carlton Downtown from the minute I arrived! I extended my stay for one month as everything was perfect. The location is brilliant, my room was amazing and it goes without saying that the staff are so welcoming, helpful and kind, especially Ruben, Ámer, Cameron & Roland. I also visited the hotel salon a number of times for the best blow dry! Thank you all so much, I hope to be back soon. Lots of love from England xx

Reviewed November 29, 2020

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10.0
Exceptional
Golda from Philippines
Family with young children
Deluxe Room
Stayed 1 night in December 2020

Wonderful staycation”

Would definitely recommend this hotel-- spacious units (the studio we stayed in is easily a one bedroom in other hotels), excellent breakfast and most of all the wonderful and helpful staff they have. They have the best chocolate and tiramisu cake as an added bonus.

Reviewed January 06, 2021

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Dear golda, Thank you very much for choosing Carlton Downtown Hotel for your stay in Dubai. We are proud that the tasty breakfast and professional staff contributed to your positive experience. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future. Kind Regards, customer service manager .

Responded March 14, 2021
Carlton Downtown Hotel
10.0
Exceptional
Kim from Singapore
Family with teens
Stayed 2 nights in December 2019

Conceige staff extremely helpful”

We asked for a view of burj khalifa, and it was given to us. We had our breakfast at one of the lebanese restaurant, it was sooooo good, just besides the hotel. The other day we tried delma, the fried noodle and rice sandwiches was yummy. The hotel staff at the main door was extremely helpful. We left on 31 Jan and couldnt get a cab even on the app due to high demand. He went all out to find one for us. I didnt get his name cos we were in a hurry. all in all its a great hotel to stay.

Reviewed January 09, 2020

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Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is a motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Responded January 09, 2020
Carlton Downtown Hotel
10.0
Exceptional
Jose from United States
Couple
Deluxe Room
Stayed 1 night in November 2021

Great Hotel to stay in Dubai !”

I liked it a lot mine staying in Carlton Downtown Hotel in Dubai ! Staff very friendly and helpful, excellent location, the room was big including a living room ! Great price , very convenient ! Thanks Agoda

Reviewed November 25, 2021

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10.0
Exceptional
Murtaza from Pakistan
Family with young children
Deluxe 2 Bedroom Suite
Stayed 3 nights in December 2021

Amaaaazing experience”

This was one of the best hotel stays ever in dubai. Amazing staff very helpful specially Deepak was extremly helpful in everything from lobby to room and guiding for good good options around. We were even upgraded to a panaromic executive suite. Gabriel on the counter and hassan the new trainee were also extremely helpful. All in all a great stay. Slight problem with hot water which was time and again resolved upon complain

Reviewed January 11, 2022

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Dear Murtaza, Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that our hotel contributed to your positive experience. We would love to welcome you back in the nearest future. Kind Regards, Front Office Manager

Responded March 25, 2022
Carlton Downtown Hotel
10.0
Exceptional
John from United Arab Emirates
Family with young children
Deluxe Room
Stayed 1 night in April 2022

They Never Disappoint”

I think it's our 3rd or 4th stay already in Carlton Downtown and they still uphold a certain standard. The staff are very friendly and courteous. Since our first visit they have been consistently good! The facilities are worth every penny my wife and my mother enjoyed our stay. We are from Al Ain, so every time we visit Dubai we make sure to stay in Carlton Downtown. All the best!

Reviewed April 26, 2022

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Dear John , Greetings from Carlton Downtown Hotel. Thank you for your excellent review of our hotel. We are proud to know that you enjoyed our facilities and supportive staff. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future. Kind Regards, Front Office Manager

Responded May 12, 2022
Carlton Downtown Hotel
10.0
Exceptional
Adela from Hong Kong SAR, China
Couple
Deluxe Room
Stayed 1 night in May 2019

Great Stay”

We were really impressed at the size of the room and how comfortable and clean it was. The hotel doesn't look like much from the outside, but the staff and location make up for this, minutes away from DIFC and the train station.

Reviewed May 03, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 05, 2019
Carlton Downtown Hotel
10.0
Exceptional
Harsh from India
Family with young children
Deluxe Double or Twin Room
Stayed 4 nights in April 2022

nice experience”

i stayed in apr 2022, checkin was swift, they upgraded us to 2 room suite, hotel staff was very prompt, breakfast buffet was lavish and a mix of everything, small though nice swimming pool and gym, good security and brilliant location. One thing would recommend reducing the usage of plastic such as coffee cups, water bottles etc. Try installing a water purifier, putting soap dispenser etc that would decrease plastic usage. god, bless.

Reviewed April 21, 2022

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Dear Harsh, Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. We are pleased to note that you enjoyed the comforts of our hotel including our location. we are taking a steps forward toward the sustainability however due to COVID we are forced to use the disposable material . We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future. With Best Regards, Front Office Manager

Responded May 12, 2022
Carlton Downtown Hotel
10.0
Exceptional
Stefano from United Kingdom
Family with teens
Deluxe Room
Stayed 7 nights in January 2021

Best location and value for money”

Wonderful staff and wonderful hotel. Rooms are large and well equipped. Views are fantastic. Best location for everything one needs. Rooftop pool and bar s great. Feels like my second home. Staff are genuinely superb. Well done to all for making my stay so enjoyable. Will be back 100% !!!

Reviewed February 03, 2021

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Dear Stefano, Thank you very much for choosing Carlton Downtown Hotel for your stay in Dubai. Our team is happy to note that you enjoyed the beautiful view, convenient location, comfortable room and friendly staff. We would love to have the chance to welcome you back in Dubai for another stay. Best Regards, customer service manager .

Responded March 14, 2021
Carlton Downtown Hotel
10.0
Exceptional
Hussein from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in January 2019

Excellent Service ”

I would like to thank the reception team for their excellent service, Mansour, Zainab, and Especial Thanks to Mr. Sherif who is the example of the Profissional person and made my stay awesome the only comment is a mistake by adding to me 2 bottles of Evian water which I did not use as they were not placed at all in the mini bar but Reception staff fixed it immediatly

Reviewed January 22, 2019

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Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Responded January 24, 2019
Carlton Downtown Hotel
10.0
Exceptional
JUYOUN from South Korea
Couple
Deluxe Room
Stayed 1 night in April 2019

Great for value, Got Upgraded!”

We've got an upgraded room which was clean, quiet and HUGE! The pool was clean and nice with a great city view. Every single one of the staff was extra kind! I would definitely recommend!

Reviewed June 10, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded June 10, 2019
Carlton Downtown Hotel
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