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Carlton Palace Hotel
Carlton Palace Hotel
Carlton Palace Hotel
Carlton Palace Hotel
Carlton Palace Hotel
Carlton Palace Hotel
Carlton Palace Hotel

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7.9

Very good

3,691 reviews

3,691 reviews

Housekeeping89
Breakfast41
Shops10
See map

7.9

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Speedway Mini Mart

120 m

S Rana Mini Mart

240 m

Issimo

240 m

Families Supermarket

260 m

Al Dana Centre

270 m

Popular landmarks
Dubai Creek

2.3 km

The Dubai Mall

8.1 km

Dubai Aquarium & Underwater Zoo

8.3 km

Burj Khalifa

8.5 km

The Dubai Fountain

8.6 km

Closest landmarks
Dr. Marai Dental Clinic

120 m

Velvet Lounge

320 m

mid east polyclinic

350 m

bin arab dental clinic

360 m

Amber Clinics

390 m

Carlton Palace Hotel

Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Deira, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Dubai

Front desk [24-hour]

Airport transfer

Excellent breakfast

450 meters to public transportation

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Hot tub

Check-in/out [express]

Luggage storage

This property is in high demand!

26 travelers have booked today.

Value for money8.0
Distance to city center1.0 km
Location rating7.9
Nearest airportDubai International Airport (DXB)
Distance to airport4.7 km

Rooms available at Carlton Palace Hotel

Excellent
Room comfort & quality

8.5

Junior Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Executive
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
Luxury Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Family Room
...
  • Room size: 54 m²/581 ft²
  • 1 king bed
Enter dates to see prices
Executive Club King Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Executive Club Room Non smoking
...
  • Room size: 32 m²/344 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Room Smoking
...
  • Room size: 32 m²/344 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Carlton Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Carlton Palace Hotel?

Carlton Palace Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 80 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Carlton Palace Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Carlton Palace Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Carlton Palace Hotel. There's an additional charge of 75 AED for adults and 77 AED for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Carlton Palace Hotel?

Carlton Palace Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Carlton Palace Hotel?

On-site venues and convenient event services make Carlton Palace Hotel an ideal choice for hosting meetings. The 5 venues can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Carlton Palace Hotel?

Carlton Palace Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Carlton Palace Hotel?

The closest train, metro, or bus station is Al Rigga Metro Station, 450 m away from Carlton Palace Hotel.

What restaurants are nearby Carlton Palace Hotel?

Carlton Palace Hotel’s neighborhood is Deira which includes popular restaurants such as Safari, Al Safadi and Carluccios.

What popular shopping places are close to Carlton Palace Hotel?

Located in the Deira area, Carlton Palace Hotel is close to great shopping choices like Dubai Spice Souk, Al Dana Centre and Al Ghurair centre.

What are popular attractions near Carlton Palace Hotel?

Carlton Palace Hotel’s location in the Deira neighborhood makes it close to famous attractions including park deira duabi, Baniyas Square and Dubai City Tower.

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Explore the neighborhood

What people love about Carlton Palace Hotel

  • 10

    Exceptional
    Cleanliness

    "Clean , quiet and good feeling"

    Yongbao

    |

    November 21, 2022

  • 10

    Exceptional
    Location

    "Super hotel all connectivity easy bus and metro near good location"

    RAJKUMAR

    |

    October 31, 2022

  • 7.2

    Very good

    "Overall good experience."

    Engineer

    |

    October 30, 2022

Property ranking|Compared to 3,184 Dubai properties
See all rankings
Room comfort score
8.5/10
Value for money score
8/10
Service score
8/10
Cleanliness score
8/10
Better than
99
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
95
%
of Dubai properties
Better than
95
%
of Dubai properties
Overall rating:

7.9

Very good
3,691 reviews
Cleanliness
8.0
Facilities
7.6
Location
7.9
Read all reviews >
What travelers say they love:
All times am staying here in this property am liked.
Khalid from Saudi Arabia
Solo traveler
More about Carlton Palace Hotel

More about Carlton Palace Hotel

Carlton Palace Hotel

Get the most from an urban escape in Dubai when you book a room at Carlton Palace Hotel. Located right in the city center, Carlton Palace Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Carlton Palace Hotel is a perfect starting point for numerous sightseeing and tourist choices, with a location just 8.4 km from the Burj Khalifa.
Have a hassle-free trip while enjoying the services and amenities offered by Carlton Palace Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Dubai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Carlton Palace Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as daily newspaper and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Carlton Palace Hotel

Get the most from an urban escape in Dubai when you book a room at Carlton Palace Hotel. Located right in the city center, Carlton Palace Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood. Experience the joy of multiple options for activities at this convenient location! Carlton Palace Hotel is a perfect starting point for numerous sightseeing and tourist choices, with a location just 8.4 km from the Burj Khalifa.
Have a hassle-free trip while enjoying the services and amenities offered by Carlton Palace Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Dubai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Carlton Palace Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as daily newspaper and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Carlton Palace Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Guests with dietary restrictions will appreciate a selection of cuisine types at Carlton Palace Hotel including halal options.
A night in at the hotel's nightclub can be as fun as a night out with your travel companions.
Recreational facilities at Carlton Palace Hotel are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing badminton court at Carlton Palace Hotel. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Carlton Palace Hotel provides an excellent base for exploring the sights of Dubai in-depth. Get a photograph of yourself in front of The Dubai Fountain located 8.6 km away, a must-see for anyone visiting Dubai. The best way to remember your time in Dubai is with a nice gift at The Dubai Mall located about 8.0 km away.


Reasons to stay here

This hotel beats 96% of accommodations in the city on value for money.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Dubai.

Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

56 mentions

Housekeeping

47 mentions

Swimming Pool

35 mentions

Food & Dining

26 mentions

Languages spoken

  • English
  • Arabic
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Dressing room
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Shower chair
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Full English/Irish
  • Buffet
Restaurants on site

Al Shindaga

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
Al Maktoum Street, Deira, Dubai, United Arab Emirates, 56262
Very good
Location

7.9

Airports

  • Dubai International Airport (DXB)
    4.7 km 28 min drive
  • Sharjah International Airport (SHJ)
    21.3 km 37 min drive

Public transportation

  • Al Rigga Metro Station
    450 m
  • Union Metro Station
    730 m 11 min walk

Hospital or clinic

  • Dr. Marai Dental Clinic
    120 m

Shopping

  • The Dubai Mall
    8.1 km

Convenience store

  • Circle K
    1.0 km 8 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Dubai Creek
    2.3 km
  • The Dubai Mall
    8.1 km
  • Dubai Aquarium & Underwater Zoo
    8.3 km
  • Burj Khalifa
    8.5 km
  • The Dubai Fountain
    8.6 km
  • Wild Wadi Waterpark
    18.9 km
  • Burj Al Arab
    19.1 km
  • Ski Dubai
    20.2 km
  • Dubai Miracle Garden
    23.7 km
  • Atlantis Aquaventure Waterpark
    24.6 km

Nearby landmarks

  • Speedway Mini Mart
    120 m
  • Dr. Marai Dental Clinic
    120 m
  • S Rana Mini Mart
    240 m
  • Issimo
    240 m
  • Families Supermarket
    260 m
  • Al Dana Centre
    270 m
  • Velvet Lounge
    320 m
  • mid east polyclinic
    350 m
  • bin arab dental clinic
    360 m
  • Lujan Grocery
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property reserves the right of admission. Accommodation can be denied to guests posing as married couples if suitable ID proof is not presented at the time of check-in.
  • A tourism tax will be charged directly at the property.
  • Children under 12 years old stay for free if using existing bedding.
  • Children under 5 years old will receive breakfast free of charge.
  • Children between 5-11 years of age will be charged half the adult price for breakfast.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee80 AED
  • Distance from city center1.0 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)75 AED
  • Daily Internet/Wi-Fi fee60 AED

The property

  • Number of bars/lounges2
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 212
  • Year property opened1997
  • Most recent renovation2014

Reviews of Carlton Palace Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.6
Location7.9
Room comfort and quality8.5
Service8.0
Value for money8.0
High score for Dubai
Rating
9+ Exceptional (637)
8-9 Excellent (285)
7-8 Very Good (297)
6-7 Good (121)
<6 Below Expectation (381)
Time of the year
Mar - May (385)
Jun - Aug (417)
Sep - Nov (460)
Dec - Feb (459)
All guests (3,691)
All room types
All languages

Show reviews that mention 

Showing 1,721 verified guest comments
12345
10.0
Exceptional
Mark from United Arab Emirates
Couple
Room Assigned on Arrival
Stayed 1 night in February 2022

Thank you Ms. Jean And Carlton Palace”

We have our wedding day last Feb 26 2022 here at carlton palace. The place is super elegant and the staff are nice and friendly. The room we have is at room 800. The room exceeded my expectation as it is very clean and organize. The staff are very friendly. We we're assisted by Ms. Jean during our booking and i must personally say that i feel the warmest and sincerity of her service. I would like also to extend my appreciation to Sendrick as he assisted us in our room. All staff during our wedding ceremony are very friendly. I saw them laughing with my visitors and i saw it as a good impression that they are treated well and service is superb I will definitely book and comeback again to Carlton palace. They know how to value your hard earned money. Thank you and will never forget this day of my life.

Reviewed March 01, 2022

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Dear Guest, Let us thank you for choosing Carlton Palace Hotel for your stay and we are glad we were able to meet your expectations. We are delighted to hear that you had a positive experience at Carlton Palace Hotel and that you enjoyed the place and the professional behavior of our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Carlton Palace Hotel. With Kind Regards, Ahmad Asaad Director of Operations

Responded December 01, 2022
Carlton Palace Hotel
10.0
Exceptional
Chiara from United Kingdom
Couple
Deluxe Room
Stayed 1 night in May 2019

Elegant and classy hotel in a central area, lovely staff”

The room was very spacious, elegant and clean with comfy bed. The hotel is in a central area but it was very quiet and we had a very nice sleep (just what we needed before our flight back!). The reception/lobby is welcoming and really spectacular, with an impressive chandelier and two big elegant staircases (reminded me of the Titanic first class!). The hotel has also other impressive lounges and an internal restaurant too. We were there for our honeymoon and the staff left us a cake with candles in our room to celebrate! It was such a nice touch! They also helped with directions to explore the city, which was really appreciated. The hotel is close to an area full of restaurants - local and international, plenty of choices, just a few mins away by walk - and is also not far from the Souk (markets) and Creek (docks) area, the old part of Dubai. Definitely recommended!

Reviewed May 27, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded May 28, 2019
Carlton Palace Hotel
10.0
Exceptional
Fahaad from Oman
Business traveler
Deluxe Room
Stayed 7 nights in April 2021

Great Hotel, INCREDIBLE STAFF - Long Term Stay”

I'm a frequent traveler, staying at Carlton Palace for 3+ months now due to travel restrictions and borders closed. This is another Amazing Stay away from HOME. A five-star property that offers great value for money, clean sanitized rooms, INCREDIBLE STAFF - attentive, assisting 24/7 and they walk an extra mile to ensure stay is comfortable. I would express my gratitude to Mrs Vidya, Hischam, Fathima, Ashad, Sendrick, Rahman & House Keeping Staff for their hospitality and professionalism. Has everything you need for business or leisure with a perfect central location, spacious rooms, amenities, they treat you wholeheartedly and would definitely recommend.

Reviewed April 07, 2021

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Vidya Adams Cluster Operations Manager

Responded April 10, 2021
Carlton Palace Hotel
10.0
Exceptional
BILAL from Pakistan
Solo traveler
Deluxe Room
Stayed 1 night in February 2021

I travelled alone for a day and these people did everything to make me feel comfortable. ”

I was taken care of in every way. My covid test was printed by them, ticket was confirmed from the reception as well as printed. They made sure they respond to all my requests on time. They let me stay till 3 cuz my flight was at night and they understood. In the end, a taxi in only 35 dirhams was arranged for me by the hotel. Completely impressed. I was an solo pregnant woman travelling and I felt home.

Reviewed February 06, 2021

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team, it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Sincerely, Vidya Adams Cluster Operations Manager

Responded March 08, 2021
Carlton Palace Hotel
10.0
Exceptional
esther from United Kingdom
Family with young children
Deluxe Room
Stayed 6 nights in October 2019

Wonderful ”

What a wonderful place to stay the hotel is picture perfect something out of a fairytale. And all the staffs are so friendly and welcoming specially Hamish at reception he is an excellent staff. Thanks for making me and my family so welcome. The rooms were always cleaned In all I received nothing but 5 star service.

Reviewed October 26, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded October 26, 2019
Carlton Palace Hotel
9.6
Exceptional
Ravi
Couple
Deluxe Room
Stayed 3 nights in November 2019

Excellent location, Neat and Clean hotel”

Excellent location, 5 minutes walk from Union (interchange station for Red and Green line) and Al Rigga Metro Station. Airport, all major attractions including MOTE and Dubai Mall/Burj khalifa could be reached using Metro. Rooms are nicely done and quite luxurious, very neat and clean. Breakfast is good but services could be better with added staff and control over refilling. Staff is attentive and quite sensitive to guest's needs. What we found missing in room was an iron and ironing board, a must for travellers. Also, a pair of slippers could also add value to overall hygiene and cleanliness. Overall, a great experience and a recommended option for a quite and relaxed stay. Adam is a charming young man at the Front Desk, deserves a mention. As also the tall Omelette Chef in the restaurant, always eager to serve you well. Thanks a ton guys at Carlton Palace, Dubai.

Reviewed November 08, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded November 13, 2019
Carlton Palace Hotel
10.0
Exceptional
Tom from Australia
Couple
Executive
Stayed 3 nights in November 2019

Exceptional ”

I very rarely give 5 stars however this particular hotel is the exception as the staff were very professional and helpful nothing was too much trouble. Room was large and bed was comfortable and bathroom was large and well stocked. Breakfast was great value and had a large variety to choose from all in all a great hotel.

Reviewed December 01, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Responded December 05, 2019
Carlton Palace Hotel
10.0
Exceptional
Rushiran from Sri Lanka
Family with young children
Deluxe Room
Stayed 9 nights in December 2019

Very well maintained and clean place. Great helpful staff. ”

There is a fee of AED 20 per night per room which was NOT mentioned when I paid in full through Agoda. Which I had to pay when I checked In which was a lot of money because I had 3 rooms for 10 days.

Reviewed December 27, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded February 10, 2020
Carlton Palace Hotel
10.0
Exceptional
Melissa from France
Family with teens
Deluxe Room
Stayed 4 nights in December 2018

Exceptional”

We had 3 rooms for 4 nights. The rooms are large with everything you need. The beds are huge and comfortable and the A/C is very strong. Breakfast was very good and all the staff were extremely kind and helpful with a personal touch that made us feel like V.I.P.s

Reviewed January 04, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded January 05, 2019
Carlton Palace Hotel
10.0
Exceptional
Jeomides from United Arab Emirates
Business traveler
Deluxe Room
Stayed 5 nights in June 2019

Excellent stay again”

This time the hotel was busy with their occupancies in our second stay. However they still managed to maintain their excellent services, maintaining the best accommodation we experienced with good value for money and comfort. We will go back and stay again in this hotel.

Reviewed June 15, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded June 16, 2019
Carlton Palace Hotel
10.0
Exceptional
CHISOMO from United Arab Emirates
Solo traveler
Deluxe Room
Stayed 1 night in July 2021

Lovely first tme”

Its lovely. Clean and beautiful atmosphere. Not a 5 star treatment as most things are old fashioned but the ambience fantastic. Easy check in and check out. Big room and beds. Wish they had extra towels. Am used to hotels where they provide more than 4 towels. No kettle and tea/coffee cups. 2 small water bottles provided with 2 disposable cheap cups .I didn't have much time to visit the pool and other facilities. They must improve on this. The TV was an old LED . Overall its a nice hotel.

Reviewed July 03, 2021

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Dear CHISOMO, First and foremost we would like to thank you for choosing Carlton Palace Hotel for your stay. We are delighted to hear that you had a positive experience at Carlton Palace Hotel and that you enjoyed the ambiance of the atmosphere. We hope to have the chance to welcome you back at Carlton Palace Hotel in the nearest future. With Best Regards, Ahmad Asaad Director of Operations

Responded November 30, 2022
Carlton Palace Hotel
10.0
Exceptional
kartikeyan from Kuwait
Business traveler
Deluxe Room
Stayed 16 nights in November 2020

You Guys Really Took Care!!!”

First of all i would like to thank Hicham, Sendrik, Rahman, Jyothi and the entire housekeeping staff. Despite running on a low staff, they made sure all the request were met, staff is extremely polite and helpful, 10 mins away from T3 and 2 mins walk from various bazaars makes its a perfect place for stay. Good Job guys despite extremely difficult situation during covid you all are relentlessly working to keep the hotel up and running with smiles on your faces.. shall visit again with family....

Reviewed December 05, 2020

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Dear Guest, First and foremost we would like to thank you for choosing Carlton Palace Hotel for your stay. We are glad to know that you enjoyed your stay with us and that the place contributed to your positive experience. We hope to have the chance to welcome you back at Carlton Palace Hotel in the nearest future. Kind Regards, Ahmad Asaad Director of Operations

Responded November 30, 2022
Carlton Palace Hotel
10.0
Exceptional
Katherine from Philippines
Couple
Stayed 1 night in August 2019

Awesome Hotel”

The staff are very nice and accommodating. We like the choices in breakfast, the pool as well and the ambience that the hotel brings. It is in excellent location as well. Keep it up :-)

Reviewed August 15, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

Responded August 19, 2019
Carlton Palace Hotel
10.0
Exceptional
Abdullah from Saudi Arabia
Couple
Deluxe Room
Stayed 1 night in March 2019

it was more than my expectation ,, i will recommend to stay there ,, i wish to thank Mr Adam .”

it is Good and clean hotel with reasonable price .. the only thing is that you have to walk about 20 minute to the metro station ., i will highly recommend this hotel ..

Reviewed March 10, 2019

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Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Responded March 11, 2019
Carlton Palace Hotel
10.0
Exceptional
RAMESH from Malaysia
Solo traveler
Deluxe Room
Stayed 2 nights in September 2019

Excellent”

Nothing Bad to say...everyone was pleasant and good. Staff and all restaurant personnel were helpful and kind. Very polite. Honestly nothing bad to say. Lovely and clean hotel. In fact I left behind my leather jacket and they were honest and kept it for me.

Reviewed September 21, 2019

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded September 22, 2019
Carlton Palace Hotel
10.0
Exceptional
Fran
Couple
Deluxe Room
Stayed 1 night in March 2019

Perfect Wedding ”

Choosing this hotel for our wedding was the best choice. Ms. Jean and her team (Pawan and Vahid) made sure everything was perfectly arranged. Because of Ms. Jean and her team our dream fairytale wedding came true. Thank you for accomodating us, and also letting our families experience the best 5 star hotel services!

Reviewed June 26, 2019

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Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded June 30, 2019
Carlton Palace Hotel
10.0
Exceptional
Miramjan from United States
Couple
Deluxe Room
Stayed 3 nights in February 2022

Exceptional”

This is one of the best in the area, rooms are clean, very reasonable prices, Breakfast, amenities, stuff, location and service is excellent, We will stay here every time we go to Dubai and would recommend this for everyone to stay there and enjoy.

Reviewed February 26, 2022

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10.0
Exceptional
Abdullah from Italy
Business traveler
Deluxe Room
Stayed 5 nights in February 2020

Excellent location and price rate”

This hotel is located near many service such supermarkets, famous restaurants and near to many shopping places. The room is well cleaned with full services. Parking car service is available and the staff very friendly.

Reviewed February 21, 2020

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Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind words regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Responded February 25, 2020
Carlton Palace Hotel
10.0
Exceptional
Samson from United Kingdom
Solo traveler
Deluxe Room
Stayed 1 night in March 2022

Good location.. pool is clean and if good size.”

Good location . Value for money. Good size clean room. The rooms are little tired because of age. Good customer service. Pool is clean and of good size. Luggage storage facility.

Reviewed March 07, 2022

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Dear Guest, Let us thank you for recommending Carlton Palace Hotel after the experience you had with us! It was concerning to find out that you weren't fully satisfied with your room. But on the other hand, your comments about room, location and pool are very much appreciated. We would love to welcome you back in the nearest future. With Best Regards, Ahmad Asaad Director of Operations

Responded December 01, 2022
Carlton Palace Hotel
10.0
Exceptional
Carlos from United States
Business traveler
Superior Room - Single
Stayed 13 nights in April 2021

Walking distance to metro”

Walking distance to mall At mall have vip movie cinemas Bestoon iraq restaurant fifth branch famous. Mall has DHL shipping. Walking distance to Baits gentleman Solon At al rigga, and philpean food restaurant. I had my breakfast in hotel entrance floor. Excellent service fitness center and pool area House keeping service excelent . Masage very relaxing, Thank you.

Reviewed May 08, 2021

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Dear Mr. Carlos, Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at Carlton Palace very soon! Best regards, Vidya Adams Cluster Operations Manager

Responded May 11, 2021
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