This property is in high demand!
10 travelers have booked today.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Hygiene Plus
Located in heart of Dubai
Front desk [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
10 travelers have booked today.
Based on 6,881 verified reviews
8.4
8.0
7.9
7.9
7.8
7.5
Nearest transportation options
•
Al Rigga Metro Station is within 0.45 km
•
Union Metro Station is within 0.73 km
Location rating score
There are 110 places in walking distance!
| Value for money | 7.8 |
| Distance to city center | 1.0 km |
| Location rating | 7.9 |
| Nearest airport | Dubai International Airport (DXB) |
| Distance to airport | 4.7 km |
Knight Castle Hotel - formerly known as Carlton Palace Hotel offers connecting rooms for visitors who wishes to stay connected to their friends or family with accessible doors between rooms. You can find the connecting room details by hovering over "See all room facilities" in the room selection which may be limited to certain types of room only.
Start your day with Knight Castle Hotel - formerly known as Carlton Palace Hotel's available cuisine and food options such as Buffet in restaurant to explore what's offered at this property!
Knight Castle Hotel - formerly known as Carlton Palace Hotel provides airport transfer service upon request with an additional charge of 80 AED in local currency. To request, check the box on the booking form just before the payment page.
The average travel time to get from Knight Castle Hotel - formerly known as Carlton Palace Hotel to the airport is 15 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.
While residing at Knight Castle Hotel - formerly known as Carlton Palace Hotel, delight in your evening or night out at Velvet Lounge to make the most out of your nightlife.
Knight Castle Hotel - formerly known as Carlton Palace Hotel has a total of 212 rooms.
Verified past guests that have stayed at Knight Castle Hotel - formerly known as Carlton Palace Hotel had an average nightly stay of 2 nights at this property.
Knight Castle Hotel - formerly known as Carlton Palace Hotel’s community is Deira which consists of popular restaurants such as Aroos Damascus Restaurant, Super Bowl - Asian Cafe - Deira, and Absolute Barbecues (Restaurant).
The nearest airport to Knight Castle Hotel - formerly known as Carlton Palace Hotel is Dubai International Airport, 5.0 km away.

Experience Luxury and Comfort at Carlton Palace Hotel in Dubai
Welcome to Carlton Palace Hotel, a 5-star luxury hotel located in the heart of Dubai, United Arab Emirates. With its prime location, elegant design, and exceptional service, this hotel offers a truly memorable experience for both business and leisure travelers.
Step into the grand lobby of Carlton Palace Hotel and be greeted by the warm and welcoming staff. With 212 well-appointed rooms and suites, you can indulge in luxurious comfort and modern amenities. Each room is tastefully decorated with contemporary furnishings, offering a perfect blend of style and functionality.
Check-in at Carlton Palace Hotel begins at 02:00 PM, allowing you to settle in and start your Dubai adventure. The hotel's check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before bidding farewell to this oasis of luxury.
Conveniently located just 1.0 km from the city center, Carlton Palace Hotel offers easy access to Dubai's vibrant attractions, shopping malls, and business districts. Whether you're exploring the iconic Burj Khalifa, shopping at the Dubai Mall, or attending a conference at the Dubai International Convention and Exhibition Centre, you'll find yourself just minutes away from your destination.
The Carlton Palace Hotel was built in 1997 and underwent a renovation in 2014, ensuring that guests are treated to modern facilities and a contemporary ambiance. The hotel's commitment to providing a comfortable stay extends to families as well. Children between the ages of 2 to 12 can stay free of charge, making it an ideal choice for a family vacation.
With a short 15-minute drive to the airport, Carlton Palace Hotel offers convenience for those traveling by air. Whether you're arriving or departing, the hotel's proximity to the airport ensures a hassle-free journey.
Indulge in the ultimate luxury experience at Carlton Palace Hotel in Dubai. With its elegant design, convenient location, and exceptional service, this 5-star hotel is the perfect choice for your next visit to the United Arab Emirates.
Unwind and Indulge in Luxurious Entertainment Facilities at Carlton Palace Hotel
At Carlton Palace Hotel, we understand the importance of providing our guests with a wide range of entertainment facilities to enhance their stay. Whether you're looking to relax, pamper yourself, or have a night out on the town, our hotel has it all. Step into our exclusive shops and find the perfect souvenirs to take home or indulge in some retail therapy. For those who love the nightlife, our vibrant nightclub is the place to be, offering an electrifying atmosphere and a variety of music genres to dance the night away.
If you're in need of some self-care, our salon and spa are at your service. Treat yourself to a rejuvenating massage, unwind in the hot tub, or detoxify in the sauna and steam room. Our spa offers a range of luxurious treatments to leave you feeling refreshed and revitalized.
For those who prefer a more social setting, our shared lounge/TV area is the perfect place to relax and catch up on your favorite shows. And if you're looking for the perfect gift or souvenir, our gift shop has a wide selection of unique items to choose from. At Carlton Palace Hotel, we strive to provide our guests with an unforgettable experience, and our entertainment facilities are designed to do just that.
Stay Active and Energized at Carlton Palace Hotel's Sports Facilities
At Carlton Palace Hotel, we understand the importance of staying active and energized during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs.
Start your day with an invigorating workout at our state-of-the-art fitness center. Equipped with the latest cardio and strength training equipment, you'll find everything you need to maintain your fitness routine. Our friendly and knowledgeable staff are always on hand to assist you and provide guidance if needed.
After your workout, take a refreshing dip in our outdoor pool. Surrounded by lush greenery and comfortable loungers, it's the perfect spot to relax and unwind. Enjoy a refreshing beverage from our poolside bar as you bask in the warm Dubai sunshine.
For those who prefer a more active game, our hotel also features a badminton court. Gather your friends or family for a friendly match and enjoy some friendly competition.
Best of all, access to our fitness center is complimentary for all guests, ensuring you can stay fit and healthy without any additional costs. So whether you're a fitness enthusiast or simply looking to stay active during your stay, Carlton Palace Hotel has the sports facilities to meet your needs.
Convenience Facilities at Carlton Palace Hotel
At Carlton Palace Hotel, guests can expect a range of convenience facilities designed to enhance their stay. The hotel offers 24-hour room service, ensuring that guests can enjoy delicious meals and snacks at any time of the day or night. Additionally, the laundry service and dry cleaning facilities allow guests to easily take care of their clothing during their stay.
For added convenience, Carlton Palace Hotel provides express check-in/check-out services, allowing guests to quickly settle in or depart without any hassle. The hotel also offers luggage storage, ensuring that guests can securely store their belongings before check-in or after check-out.
Furthermore, the hotel's daily housekeeping service ensures that guests can return to a clean and tidy room after a day of exploring Dubai. The safety deposit boxes provided in each room offer peace of mind, while the concierge is available to assist guests with any queries or requests they may have.
Whether guests need to stay connected or simply relax, Carlton Palace Hotel has them covered with free Wi-Fi in all rooms and public areas. Additionally, there is a designated smoking area for those who wish to smoke. With these convenience facilities, Carlton Palace Hotel aims to provide a seamless and enjoyable experience for all its guests.
Convenient Transport Facilities at Carlton Palace Hotel
Located in the heart of Dubai, Carlton Palace Hotel offers a range of convenient transport facilities to ensure a seamless and hassle-free stay for its guests. From airport transfers to car hire services, the hotel has everything you need to explore the city with ease.
Upon arrival at Dubai International Airport, guests can take advantage of the hotel's airport transfer service. The friendly and professional staff will be waiting to greet you and whisk you away to the comfort of your room. For those looking to explore the city, the hotel offers car hire services, allowing you to have the freedom to discover Dubai at your own pace.
In addition to these services, Carlton Palace Hotel also provides valet parking and a car park onsite, ensuring that parking is never a concern. Whether you choose to bring your own vehicle or rent one, the hotel has you covered. For those who prefer not to drive, the hotel also offers a convenient taxi service, making it easy to get around the city. Furthermore, the hotel's ticket service can assist you in booking tours and attractions, ensuring that you make the most of your time in Dubai. With these transport facilities, Carlton Palace Hotel ensures that your stay is both comfortable and convenient.
Luxurious Room Facilities at Carlton Palace Hotel
Indulge in the ultimate comfort and luxury at Carlton Palace Hotel, where every room is equipped with top-notch facilities to ensure a memorable stay. Step into your air-conditioned haven and feel the stress melt away as you sink into the plush surroundings. Wrap yourself in the soft bathrobes provided, adding an extra touch of pampering to your stay.
Stay connected and informed with a complimentary daily newspaper delivered right to your room, keeping you up to date with the latest news and events. Style your hair effortlessly with the hair dryer provided, saving you the hassle of packing your own. Quench your thirst and satisfy your cravings with the well-stocked mini bar, offering a variety of refreshing beverages and snacks.
Unwind after a long day of exploring Dubai by tuning into your favorite shows on the satellite/cable TV, providing a wide range of entertainment options. Store your perishable items and keep your drinks cool in the refrigerator, ensuring you have everything you need for a comfortable stay. Experience the epitome of luxury and convenience with the room facilities at Carlton Palace Hotel.
Indulge in Exquisite Dining at Carlton Palace Hotel
At Carlton Palace Hotel, we pride ourselves on offering a range of exceptional dining facilities to satisfy every palate. Whether you're in the mood for a quick bite or a luxurious dining experience, our hotel has it all. Start your day off right with our delectable breakfast buffet, featuring a wide selection of continental dishes to suit every taste. Enjoy freshly baked pastries, aromatic coffee, and a variety of fruits and cereals to fuel your day ahead.
For those seeking a more casual dining experience, our coffee shop is the perfect spot to relax and unwind. Sip on a freshly brewed cup of coffee while indulging in a selection of light snacks and sandwiches. With its cozy ambiance and friendly staff, the coffee shop is an ideal place to catch up with friends or simply enjoy some alone time.
If you're looking for a truly memorable dining experience, our halal restaurant is a must-visit. Immerse yourself in the rich flavors of Middle Eastern cuisine, expertly prepared by our talented chefs. From succulent kebabs to aromatic biryanis, every dish is a masterpiece that will leave you craving for more. With its elegant décor and warm atmosphere, the halal restaurant is perfect for special occasions or intimate dinners.
At Carlton Palace Hotel, we understand that sometimes you just want to relax in the comfort of your own room. That's why we offer 24-hour room service, bringing our delicious culinary offerings right to your doorstep. Whether you're craving a late-night snack or a full-course meal, our room service menu has something for everyone.
With our wide range of dining facilities, Carlton Palace Hotel ensures that your culinary desires are met throughout your stay. Indulge in a culinary journey like no other and experience the finest flavors Dubai has to offer.
Luxurious and Spacious Rooms at Carlton Palace Hotel
Indulge in the luxurious and spacious rooms at Carlton Palace Hotel, located in the heart of Dubai. Choose from our selection of room types, including the Deluxe Room, Executive, and Junior Suite, each offering a comfortable and stylish retreat for your stay in the city.
The Deluxe Room at Carlton Palace Hotel features 32 square meters of space, with your choice of 2 Single Beds or 1 King Bed. Relax and unwind in the modern and elegant ambiance, designed to provide the utmost comfort during your stay.
For those seeking an elevated experience, the Executive room offers the same 32 square meters of space and bedding options, along with additional amenities and exclusive access to the Executive Lounge.
If you're looking for a more spacious option, our Junior Suite is the perfect choice. With 40 square meters of space and a luxurious King Bed, you'll have plenty of room to stretch out and make yourself at home.
Booking your stay at Carlton Palace Hotel through Agoda ensures that you'll get the best prices available, along with a hassle-free and convenient experience. With Agoda's easy-to-use platform, you can browse and compare room options, make secure bookings, and enjoy peace of mind knowing that you're getting the best deal for your stay in Dubai. So why wait? Book your room at Carlton Palace Hotel now and experience the ultimate in comfort and convenience.
Discover the Vibrant Charm of Deira in Dubai
Nestled in the heart of Dubai, the bustling district of Deira offers a captivating blend of old-world charm and modern attractions. As one of the oldest areas in the city, Deira is steeped in rich history and cultural heritage. Wander through its labyrinthine streets and be transported back in time as you explore its traditional souks, ancient mosques, and architectural wonders.
Deira is renowned for its vibrant markets, making it a paradise for shopaholics. Lose yourself in the bustling lanes of the Gold Souk, where you'll find an impressive array of glittering gold and precious gemstones. For a sensory overload, head to the Spice Souk, where the air is filled with the aroma of exotic spices, dried fruits, and fragrant herbs.
Beyond the markets, Deira boasts a diverse culinary scene that caters to all tastes. Indulge in authentic Emirati cuisine at local eateries or savor international flavors at upscale restaurants. After a day of exploration, unwind by the picturesque Dubai Creek, where you can take a traditional abra boat ride and admire the stunning skyline of the city.
With its lively atmosphere, historical landmarks, and vibrant markets, Deira is a must-visit destination for travelers looking to immerse themselves in the authentic charm of Dubai.
Convenient Transportation Options from Dubai Airports to Carlton Palace Hotel
Located in the vibrant neighborhood of Deira in Dubai, Carlton Palace Hotel offers a luxurious and convenient stay for travelers visiting the city. When it comes to reaching the hotel from the nearby airports, there are several transportation options available.
If you are arriving at Dubai International Airport (DXB), which is approximately 7 kilometers away from Carlton Palace Hotel, you can easily take a taxi from the designated taxi stands outside the airport terminals. Taxis are readily available and provide a comfortable and hassle-free journey to the hotel. Additionally, the Dubai Metro is another convenient option. You can board the metro from Terminal 1 or Terminal 3 and alight at Union Metro Station, which is just a short walk away from the hotel.
For those arriving at Al Maktoum International Airport (DWC), located approximately 60 kilometers away from the hotel, taking a taxi is the most convenient option. Taxis can be found outside the airport terminals and offer a direct route to Carlton Palace Hotel. Alternatively, you can also arrange for a private airport transfer or use ride-hailing services like Uber or Careem for a comfortable and personalized journey.
No matter which airport you arrive at, reaching Carlton Palace Hotel is a breeze thanks to the well-connected transportation options available. Whether you choose a taxi, metro, or private transfer, you can look forward to a seamless and enjoyable journey to this luxurious hotel in the heart of Dubai's bustling Deira district.
Discover the Vibrant Surroundings of Carlton Palace Hotel
Situated in the heart of Dubai, Carlton Palace Hotel offers easy access to a variety of landmarks and attractions that will enhance your stay in this bustling city. Just steps away from the hotel, you'll find Walfpack Mini Mart and Choitrams, convenient for any last-minute shopping needs or snacks. Sports enthusiasts will appreciate the proximity to Rashed Stadium, where you can catch exciting football matches and soak up the energetic atmosphere.
For those seeking a shopping spree, The Galleria is a short distance from the hotel. This upscale shopping destination features a wide range of international brands, luxury boutiques, and gourmet restaurants. If you're in the mood for a more traditional shopping experience, Naif Souq Market is a must-visit. This bustling marketplace is brimming with colorful textiles, exotic spices, and unique souvenirs.
When it comes to dining options, the hotel is surrounded by several enticing choices. Terrace is a popular spot for al fresco dining, offering a relaxed ambiance and delicious international cuisine. Ashbit Supermarket is also nearby, perfect for picking up some local ingredients to prepare your own meals in the comfort of your room.
For those interested in exploring Dubai's rich cultural heritage, the Ali bin Abi Talib Mosque and Khitai Al Madina are within walking distance. These stunning mosques showcase exquisite architecture and provide a serene atmosphere for reflection and prayer. Additionally, the Al Farooq Omar Bin Al Khattab Mosque is just a short drive away, offering a glimpse into the Islamic culture and history of the region.
With its prime location and proximity to a range of landmarks and attractions, Carlton Palace Hotel ensures that your stay in Dubai will be filled with convenience and memorable experiences.
Convenient Public Transport Stations Near Carlton Palace Hotel
Located in the heart of Dubai, Carlton Palace Hotel offers easy access to several public transport stations, making it a convenient choice for travelers. The hotel is just a short walk away from Salah Al Din Metro Station, allowing guests to explore the city with ease. Additionally, the nearby Deira City Center Metro Station and Palm Deira Metro Station provide further options for transportation, ensuring that guests can effortlessly reach their desired destinations.
For those looking to travel further afield, Abu Hail Metro Station, Union Metro Station, and Al Ras Metro Station are all within close proximity to the hotel. These stations offer connections to various parts of Dubai, including popular attractions and shopping malls. Moreover, the nearby Deira Bus Station provides a convenient option for guests looking to explore the city via bus.
Traveling to and from Carlton Palace Hotel is a breeze, thanks to the nearby Al Rigga Metro Station, Abu Baker Al Siddique Metro Station, and Burj Khalifa Metro Station. These stations connect guests to key areas in Dubai, such as the iconic Burj Khalifa, Dubai Mall, and Dubai International Airport. With such a wide range of public transport options available, guests staying at Carlton Palace Hotel can easily navigate the city and make the most of their time in Dubai.
A Culinary Journey in the Vicinity
Indulge in a culinary journey just steps away from Carlton Palace Hotel. Aroos Damascus Restaurant offers authentic Syrian cuisine, while Super Bowl - Asian Cafe - Deira serves up delectable Asian dishes. For a unique dining experience, head to Absolute Barbecues and enjoy a variety of grilled delights. QD's is the perfect spot to unwind with a drink while enjoying stunning views of the city. If you're in the mood for waterfront dining, The Boardwalk offers a picturesque setting and a menu of international cuisine. Craving pizza? Look no further than Adams Pizzeria. Mariana Cafe Cafeteria LLC is a great choice for a quick bite, and Afghan khorasan kabab hotal offers mouthwatering Afghan delicacies. For a taste of traditional Middle Eastern flavors, Al Bait Al Shami Restaurant & Cafe is a must-visit. And don't miss out on the famous falafel at King of Falafel. With such a diverse range of dining options, you'll be spoilt for choice during your stay at Carlton Palace Hotel.
Unparalleled Shopping Experiences
Located in the heart of Dubai, Carlton Palace Hotel offers easy access to a plethora of shopping landmarks that will delight even the most discerning shoppers. Just a stone's throw away from the hotel, you will find Abraj Shopping Centre, a modern mall featuring a wide range of international fashion brands and luxury boutiques. For a more traditional shopping experience, head to Naif Souk, where you can immerse yourself in the vibrant atmosphere and haggle for unique souvenirs, clothing, and spices. Abu Hail Centre and Al Hamriya Shopping Complex are also nearby, offering a variety of shops, restaurants, and entertainment options. If you're in the mood for some retail therapy, make sure to visit Ambest Bags, a haven for bag enthusiasts, or explore the bustling Gold and Spice Souk, where you can find exquisite jewelry and aromatic spices. For the fashion-forward ladies, Women's Secret is a must-visit, offering a wide range of lingerie, sleepwear, and swimwear. Twin Towers Shopping Mall and Early Learning Centre cater to families, providing a one-stop destination for shopping, dining, and entertainment. Finally, Al Hail Shopping Center is perfect for those seeking a local shopping experience, with its array of shops offering everything from clothing to electronics. With such a diverse range of shopping landmarks in close proximity, Carlton Palace Hotel ensures that guests can indulge in unparalleled shopping experiences during their stay in Dubai.
Affordable Luxury at Carlton Palace Hotel
Experience the pinnacle of comfort and luxury at the Carlton Palace Hotel in Dubai, without breaking the bank. With an average room price of just $73, Carlton Palace Hotel offers exceptional value for money compared to the average price of a hotel room in Dubai, which stands at $165.
At Carlton Palace Hotel, guests can indulge in a lavish stay without compromising on quality. The hotel boasts elegantly designed rooms and suites that exude sophistication and charm. Each room is thoughtfully furnished with modern amenities, ensuring a comfortable and relaxing stay for every guest.
From the moment you step into the grand lobby, you'll be greeted by the hotel's warm and attentive staff, who are dedicated to providing exceptional service throughout your stay. Whether you're in Dubai for business or leisure, Carlton Palace Hotel offers a range of facilities and services to cater to your every need.
With its prime location in the heart of Dubai, Carlton Palace Hotel is the perfect base for exploring the city's iconic landmarks and attractions. From the breathtaking Burj Khalifa to the bustling Dubai Mall, everything is just a short distance away.
Don't miss out on the opportunity to experience luxury at an affordable price. Book your stay at Carlton Palace Hotel today and discover a world of comfort, convenience, and impeccable service.
Exceptional Service and Excellent Facilities
At Carlton Palace Hotel, guests are treated to a truly remarkable experience. The hotel's staff is highly praised for their helpfulness and kindness, going above and beyond to ensure a comfortable stay. From the moment you arrive, you'll be impressed by the level of service provided by the friendly and attentive staff. Their service mind is exceptional, always ready to assist with a smile.
Not only is the service outstanding, but the hotel itself offers great facilities. The cleanliness is top-notch, with a dedicated team ensuring that every corner of the hotel is well-maintained. The beautiful atmosphere adds to the overall charm of the place, making it a delight to spend time in.
One of the highlights of staying at Carlton Palace Hotel is the excellent dining experience. The food is truly exceptional, with a wide variety of options available for breakfast. Guests rave about the value for money and the large selection of dishes to choose from. Whether you're a foodie or simply looking for a satisfying meal, the hotel's restaurant will not disappoint. With all these positive reviews, it's no wonder that Carlton Palace Hotel is considered a great choice for a memorable stay in Dubai.
A Luxurious Oasis in the Heart of Dubai
Welcome to the Carlton Palace Hotel, where exceptional service and unparalleled comfort await you. With its impressive overall rating of 7.9, this hotel has garnered rave reviews from satisfied guests who have experienced its outstanding value, top-notch facilities, and delectable dining options.
One of the standout features of the Carlton Palace Hotel is its commitment to providing excellent value for money. With a rating of 7.9 for value, guests have praised the hotel for its affordable rates without compromising on quality. Whether you're traveling for business or leisure, this hotel offers a range of amenities and services that exceed expectations, ensuring that every penny spent is well worth it.
The hotel's facilities have also received high praise, with a rating of 7.6. From the moment you step into the elegant lobby, you'll be greeted by a sense of grandeur and sophistication. The Carlton Palace Hotel boasts a fully equipped fitness center, a rejuvenating spa, and a stunning rooftop pool with breathtaking views of Dubai's skyline. Whether you're looking to unwind after a long day of exploring or stay active during your stay, this hotel has something for everyone.
When it comes to dining, the Carlton Palace Hotel truly shines. With a rating of 7.7 for food and dining, guests have raved about the delectable culinary offerings available. From sumptuous international buffets to exquisite à la carte options, the hotel's restaurants cater to every palate. Indulge in a gastronomic journey as you savor the flavors of the world, expertly prepared by talented chefs.
Cleanliness is of utmost importance at the Carlton Palace Hotel, and it shows with a rating of 8.0. Guests have consistently praised the hotel's immaculate rooms and public areas, ensuring a comfortable and hygienic stay. The attention to detail and meticulous housekeeping services provided by the dedicated staff further enhance the overall experience.
Located in the heart of Dubai, the Carlton Palace Hotel boasts a convenient location that has earned it a rating of 7.9. Situated close to major attractions, shopping malls, and business districts, this hotel offers easy access to everything that Dubai has to offer. Whether you're here for business or leisure, you'll find yourself in the midst of the city's vibrant energy.
Comfort is paramount at the Carlton Palace Hotel, as reflected in its impressive rating of 8.5. The spacious and elegantly appointed rooms provide a tranquil sanctuary after a long day of exploring or attending meetings. Sink into plush bedding, unwind in a luxurious bathroom, and enjoy modern amenities that cater to your every need.
Last but not least, the staff at the Carlton Palace Hotel consistently deliver exceptional service, earning a rating of 8.0 for staff performance. From the warm welcome at check-in to the attentive assistance throughout your stay, the dedicated team goes above and beyond to ensure that every guest feels valued and well taken care of.
Experience the epitome of luxury and hospitality at the Carlton Palace Hotel, where every aspect of your stay is designed to exceed your expectations. Book your stay today and discover why this hotel has received such glowing customer reviews.
Very good7.5
Facilities
Very good7.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Very good
10 most recent verified ratings received by the property
Most recent
Powered by OpenAI
This hotel boasts great customer service with friendly and welcoming staff, adding to the overall experience. The hotel is clean and offers spacious rooms. Its proximity to the airport provides easy transportation, and a nearby mall offers ample shopping opportunities. The hotel provides excellent value for money, with affordable accommodation and necessary amenities. Overall, it offers a comfortable stay, perfect for a relaxing getaway.
Maintenance and cleaning are issues mentioned in a few reviews but still a good stay overall.
Did you find this review summary helpful?
I booked 6 rooms for me and my family. I have 2months old baby. We came early around 1:30pm the check in timing is 2pm. I ask the receptionist if we can check she said no, 2pm is the check in time. We waited then 12 of us are in the lobby ang my baby started to cry and feeling uncomfortable. I approached the receptionist its already 2pm but she told me that she will call us. Time pass by mybe 15 minutes later. I ask again if we can check in and I explain that I have a baby, we want to settle in the room so that he can sleep and rest. But again the receptionist ask me to wait. We check in around 2:45 pm already. - me and my cousins wants go and swim in the pool area we went there around 4pm the receptionist in the pool area told us that the pool are close already due to ramadan timing . Then we ask what time it will open on the next day, she said 9am. Fast forward we wend again to the rooftop in the pool area around 9:30 and guest what? The pool was closed again and no receptionist. So we decided to to go down and ask the receptionist in the lobby. She said the pool are still close it will open 11am to 7pm due to ramadan timing🙄🙄 So it means we first went there at 4pm we can still access the pool but the reception whos on duty during that time just don’t want us to access it 🙄. Breakfast, I booked 6 rooms with breakfast. The food that we eat was not worth it. One more thing very slow staff, only one chef for the egg and waffle section. So what happened is that when I ordered and ask the chef to cook for me scrambled eggs and waffle. The seasoning that the chef using in the egg are mixing in the waffle since he is doing it at the same time. And many guests are waiting. I heard the chef as the receptionist on the breakfast area to call one more staff/chef to handle the waffle area but it seems that the receptionist just ignored and laughed. The room are not clean the curtains are dirty, the trashcan have rust, the carpet are dirty. Over all Very poor customer service
The hotel has a classic charm, and despite being a bit older, the facilities are well-maintained. Our stay was comfortable overall, but there were a few service-related areas that could be improved. Upon arrival, we were asked to wait for our room, which was understandable. However, after some time, there was no update, and the staff member we initially spoke to was no longer available. It would have been helpful if there was better communication about waiting times. At check-in, I also noticed that hygiene protocols could be reinforced, especially when handling guest documents. Providing a clear process for sanitization would enhance the overall experience. In the room, we decided to cancel the extra bed since the king-size bed was sufficient. We requested an extra pillow, but it took several follow-ups over a few hours before it was delivered. When it arrived, we noticed it wasn’t in the best condition, which was a bit disappointing. Rating Breakdown: ⭐ Facilities & Room Condition (4/5): Well-kept despite the hotel’s age. ⭐ Service (2/5): Some delays and communication gaps. ⭐ Cleanliness & Hygiene (2/5): Hygiene protocols at reception and room service could be improved. ⭐ Responsiveness (2/5): Requests took longer than expected. ⭐ Overall Experience (3/5): A decent stay, but better service and attentiveness would improve guest satisfaction. I hope management considers these points, as small improvements in service and hygiene protocols would make a big difference.
I booked this hotel for my mother and she was absolutely delighted with her stay. The cleanliness was outstanding, the staff were incredibly polite and professional, and the breakfast was delicious with a great variety. The location is also perfect — close to everything she needed. Highly recommended!
All the staffs are absolutely amazing with great customer care and rooms are very comfortable everything is so satisfying and comfy 💖
450 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Dubai
“اقامه جميله ورائعه ”
أقمت أنا وزوجتي في فندق Knight Castle في دبي وكانت تجربة ممتازة بكل المقاييس. 🔹 الموقع: الفندق يتمتع بموقع رائع، قريب من كل الأماكن المهمة مثل المولات والمطاعم ومحطات المترو، وهذا سهّل علينا التنقل كثيرًا. 🔹 العاملين: جميع الموظفين ودودين جدًا ومتعاونين، استقبلونا بابتسامة وكانوا دائمًا مستعدين لمساعدتنا في أي وقت. 🔹 الخدمة: الخدمة سريعة ومميزة، أي طلب كنا نحتاجه يتم تنفيذه فورًا وبدون أي تأخير. 🔹 الراحة: الفندق هادئ ونظيف ويوفر كل وسائل الراحة، مما جعل إقامتنا مريحة جدًا. 🔹 الغرفة: بصراحة، أعطونا غرفة جميلة جدًا ومريحة، بتصميم أنيق وإطلالة رائعة، مما أضاف لمسة مميزة لتجربتنا. أنصح بشدة بالإقامة في فندق Knight Castle، ونتطلع للعودة مرة أخرى في المستقبل. ⸻ Updated Review – In English: My wife and I stayed at Knight Castle Hotel in Dubai, and it was an excellent experience in every aspect. 🔹 Location: The hotel is in a great location—close to major attractions like malls, restaurants, and metro stations, which made getting around very easy. 🔹 Staff: All the staff were extremely friendly and helpful. They welcomed us with a smile and were always ready to assist us. 🔹 Service: The service was fast and efficient. Any request we made was handled immediately without any delay. 🔹 Comfort: The hotel was quiet, clean, and had everything we needed for a very relaxing stay. 🔹 Room: Honestly, they gave us a beautiful and very comfortable room, with elegant design and a lovely view, which added a special touch to our stay. We highly recommend Knight Castle Hotel and look forward to staying there again in the future.
Dear Mr. Ahmed, Thank you for taking the time to share such a wonderful review! We are thrilled to hear that you and your wife had an excellent experience at Knight Castle Hotel. It’s truly rewarding to know that every aspect of your stay—from the location to the service and comfort—met your expectations. Our team works hard to create memorable experiences for our guests, and we’re delighted that you felt welcomed and well taken care of. We also appreciate your kind words about the room; we’re glad it added a special touch to your stay. We look forward to welcoming you both back in the future and making your next stay even more enjoyable! Best regards, Nisha Thakur Reservation Manager Knight Castle Hotel, Dubai