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Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)
Heritage Hotel (Multiple-Use Hotel)

Removed from saved list

7.7

Very good

13,633 reviews

13,633 reviews

Housekeeping215
Breakfast144
Food & Dining40
See map

8.2

Excellent

Location rating score

Excellent location - 2.36 kilometers from city center
Parking
FREE
Popular landmarks
Robinsons Place Manila 4.5 km
Manila Ocean Park 5.2 km
Rizal Park 5.4 km
National Museum 5.8 km
Fort Santiago 6.1 km
San Agustin Church 6.1 km
Casa Manila 6.2 km
Manila Cathedral 6.5 km
Intramuros 6.5 km
Quiapo Church 7.0 km
Nearby landmarks
Casino Filipino (Pagcor) Heritage Hotel Branch 50 m
Heritage Carpark 150 m
Bentaub Drugstore [small] 200 m
Harizon Wholes Center 210 m
Merrymart Grocery 280 m
POI-L Medical and Surgical clinic 310 m
Restaurant Depot 370 m
Embassy of Japan 400 m
Baclaran LRT Station 570 m
Le Pavillon Metropolitan Park 580 m

Heritage Hotel (Multiple-Use Hotel)

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines, 1300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Pasay part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

540 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [outdoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

23 travelers have booked today.

Value for money7.5
Distance to city center1.2 km
Location rating8.2
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport3.7 km

Rooms available at Heritage Hotel (Multiple-Use Hotel)

Very good
Room comfort & quality

7.6

Executive Suite King Bed
...
  • Room size: 73 m²/786 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club King Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite Twin bed
...
  • Room size: 49 m²/527 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Junior Suite King Bed
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Twin
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Deluxe Room King Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room Twin Beds
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe Room Twin Beds
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Club City View Hot Deal
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Heritage Hotel (Multiple-Use Hotel)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Heritage Hotel (Multiple-Use Hotel)?

Heritage Hotel (Multiple-Use Hotel) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 935 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Heritage Hotel (Multiple-Use Hotel) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Heritage Hotel (Multiple-Use Hotel) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Heritage Hotel (Multiple-Use Hotel)?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Heritage Hotel (Multiple-Use Hotel). A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 880 PHP for adults and 440 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Heritage Hotel (Multiple-Use Hotel)?

Heritage Hotel (Multiple-Use Hotel) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Heritage Hotel (Multiple-Use Hotel)?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Heritage Hotel (Multiple-Use Hotel). Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Heritage Hotel (Multiple-Use Hotel)?

On-site venues and convenient event services make Heritage Hotel (Multiple-Use Hotel) an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Heritage Hotel (Multiple-Use Hotel)?

Heritage Hotel (Multiple-Use Hotel) does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Heritage Hotel (Multiple-Use Hotel)?

Baclaran LRT Station is the closest train, metro, or bus station, about 560 m away from Heritage Hotel (Multiple-Use Hotel).

What restaurants are nearby Heritage Hotel (Multiple-Use Hotel)?

Heritage Hotel (Multiple-Use Hotel) is located in Pasay, famous for good restaurants such as Szechuan House, Blenz Cofee and Chowking (Petron Metropolitan Park).

What are popular attractions near Heritage Hotel (Multiple-Use Hotel)?

Guests at Heritage Hotel (Multiple-Use Hotel) can easily visit Baclaran Church, Pasay and Derham Park located in the Pasay area.

See map

Explore the neighborhood

What people love about Heritage Hotel (Multiple-Use Hotel)

  • 10

    Exceptional
    Cleanliness

    "Great location, clean and comfortable room, and accommodating staff."

    joshua

    |

    December 1, 2022

  • 10

    Exceptional

    "I enjoyed my stay here so much, and for sure I'll stay again whenever I'm in Manila."

    Jennie

    |

    December 1, 2022

  • 10

    Exceptional

    "Great hotel."

    Peter

    |

    December 1, 2022

Property ranking|Compared to 3,980 Manila properties
See all rankings
Room comfort score
7.6/10
Room size
39 sqm.
Location score
8.2/10
Cheapest price score
Better than
96
%
of Manila properties
Bigger than
96
%
of Manila properties
Better than
89
%
of Manila properties
Better than
88
%
of Manila properties
Overall rating:

7.7

Very good
13,633 reviews
Cleanliness
7.5
Facilities
7.3
Location
8.2
Read all reviews >
What travelers say they love:
I like the location, staff and breakfast.
Deandre from Philippines
Solo traveler
More about Heritage Hotel (Multiple-Use Hotel)

More about Heritage Hotel (Multiple-Use Hotel)

Heritage Hotel (Multiple-Use Hotel)

Make everyday special with all that Manila has to offer with a stay at Heritage Hotel (Multiple-Use Hotel). Are you seeking the true Manila? Experiencing the best of the city's culture is easy with a stay at Heritage Hotel (Multiple-Use Hotel), located merely 6.5 km from Intramuros.
At Heritage Hotel (Multiple-Use Hotel), the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Manila even more convenient.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Heritage Hotel (Multiple-Use Hotel).
For health reasons, smoking is not permitted anywhere inside the hotel.
All rooms at Heritage Hotel (Multiple-Use Hotel) are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Heritage Hotel (Multiple-Use Hotel) are available with design features like a separate living room. For a bit of entertainment, guests will find cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, instant coffee and instant tea are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Heritage Hotel (Multiple-Use Hotel). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Heritage Hotel (Multiple-Use Hotel) including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Heritage Hotel (Multiple-Use Hotel). A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Heritage Hotel (Multiple-Use Hotel). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Heritage Hotel (Multiple-Use Hotel) including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at Heritage Hotel (Multiple-Use Hotel). A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Reasons to stay here

Compared to other accommodations in Manila, facilities here are rated higher than 88% of them.
Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 96% of other accommodations in Manila.


Reasons to stay here

Compared to other accommodations in Manila, facilities here are rated higher than 88% of them.
Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 96% of other accommodations in Manila.

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Amenities and facilities

Very good
Facilities

7.3

Most talked about facilities

Breakfast

645 mentions

Housekeeping

478 mentions

Internet

321 mentions

Food & Dining

282 mentions

Languages spoken
  • English
  • Filipino
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Fitness center
  • Massage
  • On-site entertainment
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Restaurant [halal]
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Window

Food and dining

Restaurants on site
Riviera Cafe
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

Roxas Boulevard corner EDSA, Pasay City, Pasay, Manila, Philippines, 1300
Excellent
Location

8.2

Airports
  • Ninoy Aquino International Airport (MNL)
    3.7 km 13 min drive
  • Subic Bay International Airport (SFS)
    81.7 km
Public transportation
  • Baclaran LRT Station
    570 m 13 min walk
  • EDSA LRT Station
    780 m 8 min drive
Hospital or clinic
  • Bentaub Drugstore [small]
    200 m
Shopping
  • Robinsons Place Manila
    4.5 km
Convenience store
  • Ministop
    320 m 5 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Robinsons Place Manila
    4.5 km
  • Manila Ocean Park
    5.2 km
  • Rizal Park
    5.4 km
  • National Museum
    5.8 km
  • Fort Santiago
    6.1 km
  • San Agustin Church
    6.1 km
  • Casa Manila
    6.2 km
  • Manila Cathedral
    6.5 km
  • Intramuros
    6.5 km
  • Quiapo Church
    7.0 km
Nearby landmarks
  • Casino Filipino (Pagcor) Heritage Hotel Branch
    50 m
  • Heritage Carpark
    150 m
  • Bentaub Drugstore [small]
    200 m
  • Harizon Wholes Center
    210 m
  • Merrymart Grocery
    280 m
  • POI-L Medical and Surgical clinic
    310 m
  • Restaurant Depot
    370 m
  • Embassy of Japan
    400 m
  • Baclaran LRT Station
    570 m
  • Le Pavillon Metropolitan Park
    580 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.
  • This property offers a government-approved quarantine package for guests returning from abroad. Please contact the property for more details.
  • Children under 11 years old will be charged PHP440 for breakfast when using existing bed.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee935 PHP
  • Distance from city center1.2 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)880 PHP
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 450

Property announcements

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

Reviews of Heritage Hotel (Multiple-Use Hotel) from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.5
Facilities7.3
Location8.2
Room comfort and quality7.6
Service7.8
Value for money7.5
High score for Manila
Rating
9+ Exceptional (1,625)
8-9 Excellent (1,612)
7-8 Very Good (2,521)
6-7 Good (1,366)
<6 Below Expectation (1,763)
Time of the year
Mar - May (2,226)
Jun - Aug (2,365)
Sep - Nov (2,189)
Dec - Feb (2,107)
All guests (12,219)
All room types
All languages

Show reviews that mention 

Showing 8,887 verified guest comments
12345
10.0
Exceptional
Rakesh from Philippines
Couple
Superior Room Twin Beds
Stayed 3 nights in June 2022

Excellent staff”

Management at front desk let me check in without extra charges at 7am since I had an early arrival from naia. The room was nice and big but the next day head of housekeeping changed me to a suite with a pool view without any extra charge for the remainder of my stay which was very nice. All the staff at the hotel are very polite and helpful from the time you arrive. I bow down to them all for the wonderful experience. The buffet is a little different everyday. I compliment the chef and crew for such a tasty fresh choices. All the food is well flavored and hot. I haven’t made use of the pool and gym but it’s very clean set up nicely.

Reviewed July 07, 2022

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Dear Rakesh, It simply makes our day receiving a 5-star rating from our guests! Thank you so much! This is really appreciated! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We hope to make your next visit just as positive! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Responded July 08, 2022
Heritage Hotel (Multiple-Use Hotel)
9.6
Exceptional
peter from United Kingdom
Solo traveler
Superior Room Twin Beds
Stayed 1 night in March 2022

Brilliant Hotel ”

After having to make a last minute change of hotel due to poor customer service from another of manila many hotels had contacted the Heritage Hotel who replied to my email enquiries within minutes so booked my room at a very reasonable price for last minute booking on arrival by taxi from airport was greeted kindly by staff on door helped with my luggage and taken to the front desk to check in which was a pleasant experience with a very helpful and friendly member of staff Patrick (known as janssen)was given a room upgrade to club room(very nice) he explained where to go to get to my room where to go for breakfast etc. Room was spacious and very comfortable clean on one of the higher floors with view of the city small balcony, sofa,and large king-size bed which was very comfortable, bathroom was clean with bath and shower with almost instant hot water clean carpets throughout. Staff at the Heritage Hotel are all very friendly and helpful breakfast was buffet style which due to restrictions was smaller than normal but good choice again staff helpful and friendly after breakfast was sat out by the pool relaxing having a coffee when Patrick (janssen walked passed and immediately on seeing me asked if my stay was enjoyable asking me by my name which for a hotel of this size is was very warming gesture to remember quests name when you deal with so many people day in day out. I will certainly be returning to the Heritage Hotel and hope to experience more of what the hotel offers as last time was just overnight stay.Thank you to Patrick and all the staff for a memorable stay.

Reviewed June 19, 2022

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Dear Peter, The lead-in message of describing our property as a “Brilliant Hotel”, is in the same manner that I would like to say that this is such a Brilliant Review! Thank you so much, Peter for the very thorough comments. Your review was shared earlier in our meeting and will go to the respective departments. Your feedback simply made our day! Again, thank you so much and we hope to make your next visit just as positive. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Responded June 30, 2022
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Gregory
Family with teens
Superior Room Twin Beds
Stayed 2 nights in October 2019

Great location, very clean, excellent ammenities and staff really friendly ”

Very close to Airport and many fast food and restaurants nearby.Beds are very comfortable and many ammenities.Cons be prepared too eat out if you’re on a budget as restaurant and mini bar very expensive catering mainly for business people.Also the airconditioning couldn’t be adjusted and it wasn’t cool enough for our requirements.Overall we enjoyed our stay and was good value for money and I definitely recommend.

Reviewed October 05, 2019

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Dear Gregory, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded October 25, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Edward from United States
Couple
Deluxe Room King Bed
Stayed 2 nights in January 2019

Best Accommodations in town”

I feel words alone cannot explain why The Heritage Hotel is so worth the stay...you have to experience it...excellent value for the money...convenient location, rooms are very clean and large/spacious, the buffets are wonderful, the staff is incredibly helpful and courteous...I've only ever had one issue here which was quickly rectified...Can't wait to return to it

Reviewed January 21, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Lancelot from Malaysia
Solo traveler
Superior Room Twin Beds
Stayed 5 nights in May 2019

Exceptional”

This hotel lives up to its rating in every sense of the word. The staff are cheerful and always willing to go the extra mile for customer comfort. The rooms are comfortable and clean. Breakfast buffet is good. Shuttle service to the Mall of Asia reliable clean and comfortable. Good pool and gym facilities. Towels and bedding are crisp and fresh. At this price one should look no further.

Reviewed May 28, 2019

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Dear Lancelot, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Alfonso from Guam
Couple
Superior Room Twin Beds
Stayed 4 nights in June 2018

Best bang for the buck”

Probably one of my favorite place. Because it is super close to Mall of Asia. Room is very clean and big space. Plenty of things to do in lobby area with pleny of people who come from different places of the world. Very quick and excellent service, the staff are very polite and professional. I enjoyed this place very much.

Reviewed February 21, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded February 27, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Alain
Couple
Superior Room Twin Beds
Stayed 1 night in April 2019

Awesome experience and celebrating anniversary”

Overall experience was great. Comfy beds, clean bedroom and bathroom. Fast wifi, approachable staff, relaxing place. Only need to improve is the breakfast, put some menu even we need to pay additional for it because not all customers can eat what they serve. But for me it is still a 5/5. Good job, highly recommendable to others.

Reviewed April 20, 2019

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Dear Alain, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded April 25, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Saed from United States
Business traveler
Junior Suite King Bed
Stayed 3 nights in November 2019

Best Hotel in Manila”

Best staff, very clean, great location, staff are very nice and friendly, I been staying in the hotel for the last two years, every time I travel to Manila, I tried other hotels, But nothing compared to the Heritage. Restaurant is excellent, room service outstanding.. Thank you for making my stay pleasant..

Reviewed November 22, 2019

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Dear Saed, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded December 04, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Sheryl from Australia
Solo traveler
Superior Room Twin Beds
Stayed 1 night in January 2019

Great location, friendly staff. ”

Room Upgrade for free of charge was Superb, Location wise, this place is great as it is directly opposite to everything, clean room. Everything is great Except for the hairs I found on the bathtub and the floor. And water marks all over the wall and shower it hasn’t been cleaned properly.

Reviewed April 30, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know your comments. Noted on the few hairs you found on the bathroom. Our Housekeeping team was already advised to always make sure that the rooms are thoroughly clean before releasing to our guests. Thank you so much again for your time and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded May 02, 2019
Heritage Hotel (Multiple-Use Hotel)
9.6
Exceptional
Antonella from Philippines
Group
Deluxe Room Twin Beds
Stayed 1 night in April 2022

Exceptional”

We booked this hotel to be closer to an event we wanted to attend. There were so many people who had the same idea so the place was super crowded and the hotel seemed overwhelmed at times (lots of delays in check in, room service, etc.) and while it sounds like a less than ideal experience, the staff were patient, never rude, and I couldn’t fault them for perhaps unfamiliarly having to deal with a crowd of that size. It’s still a pretty decent place to stay in my opinion, just maybe not quite the first choice in the future given the circumstances. Food was okay, rooms were clean, bed was comfy, no bidet in the bathroom though, which was odd because the restroom near the buffet had bidets hahaha. There was a lot of valid frustration from other clients who stayed around the same time as us. I understand them but I hope cooler heads prevailed when they submitted their feedback too. I would think it’s a good learning experience for both Heritage and the clients. Fingers crossed things only look up going forward 🤞

Reviewed April 30, 2022

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Good day Antonella! Thank you for sharing your recent experience at The Heritage Hotel Manila. We sincerely appreciate that you chose to stay with us during the political rally of VP Leni Robredo and for taking time to provide your valuable feedback. I would, however, like to apologize as it seems there were a number of areas that fell short of expectations and I am grateful you've let us know. It is certainly not up to our usual standards, and I will be sure to share your feedback with our management team so that we can work on ensuring a more seamless experience for all our guests. My heartfelt apologies I hope you give us another opportunity to welcome you back to better serve you. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila

Responded May 04, 2022
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Rogier from Netherlands
Solo traveler
Superior Room Twin Beds
Stayed 2 nights in January 2019

My favorite hotel in Manila”

Almost perfect hotel in Pasay. Always my first and last stop in Manila. Location is perfect, as well as service, cleaness and rooms. The only thing they should improve is de quality of the food on the 'a la carte' menu. Food isn't good, pizza is terrible. Please improve! It doesn't fit with the rest of the hotel!

Reviewed January 10, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 14, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Ramiro from Philippines
Solo traveler
Superior Room King
Stayed 3 nights in May 2022

Very Recommendable Experience ”

Highly professional, knowledgeable, friendly and accommodating staff. Very clean and safe accommodation at a very reasonable prices. I certainly would highly recommend to all my friends at home and here abroad to experience what I had experienced staying in your prestigious hotel. Thank you for making me feel at home while being away from home.

Reviewed June 04, 2022

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Dear Ramiro, Thank you for your kind review and for leaving our business with a 5-star rating! This is truly appreciated! I am personally glad you appreciate the professionalism and friendliness of our service. We endeavor to go above and beyond to ensure our guests have a memorable experience! And your feedback inspires us to keep doing our best. I am sharing with my team, your last message of “making me feel at home while being away from home”! We look forward to your next visit!   Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

Responded June 05, 2022
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
robin from United States
Couple
Deluxe Room King Bed
Stayed 2 nights in June 2019

Very clean & quiet . if you’re not facing EDSA-food is great”

The buffet breakfast was awesome, lunch special priced right, rm-srvc & restraint meals pricy but still good food, VERY POLITE staff from front desk to concierge & housekeeping, would like to see if other side of EDSA rooms are quieter ......, epic security too

Reviewed June 24, 2019

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Dear Robin, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel (Multiple-Use Hotel)
9.6
Exceptional
Jean from Philippines
Couple
Deluxe Room King Bed
Stayed 1 night in September 2019

Spacious rooms, good location”

For its price, the rooms are clean and spacious. The interesting facade ensures that all rooms get a little piece of the sky; one just has to draw the curtains for natural light to come flooding in. The location is also quite excellent; in fair weather, one can take a short ride, or even walk, to the nearby Mall of Asia. On inclement days, there are also several smaller malls and dining establishments just across Roxas Boulevard. One thing, though, kept me from giving a perfect score. As a Filipino, I do find myself a bit disgruntled by the absence of a bidet. To be fair, however, the building itself is a bit dated, which shows as other, more subtle details (eg. clotheslines in the bathroom, lolz) but, personally, I think it's part of the charm. More than anything, one does feel the earnestness of the hotel to provide adequate creature comforts to its occupants, age notwithstanding.

Reviewed September 26, 2019

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Dear Jean, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded September 30, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
darlyn from Philippines
Solo traveler
Deluxe Room Twin Beds
Stayed 4 nights in December 2019

Excellent. Heritage is my hotel when im staying in manila. ”

All the staff were accommodating and helpful. They were courteous and respectful. Food was superb! especially the salmon with mashed potato. Breakfast buffet was great as there were Lots of choices. It's a hotel constructed since hotels were not common in metro manila, so some furnitures aren't modern , however you will still have a nice sleep as all beds are comfy. Overall, i am pleased and i'll always stay in this hotel.

Reviewed February 21, 2020

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Dear Darlyn, Thank you for taking the time to write to us and share your feedback. We will continue to give great service to all our guests. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager

Responded February 24, 2020
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Riza from Philippines
Family with young children
Superior Room Twin Beds
Stayed 1 night in January 2022

GREAT STAY. HIGHLY RECOMMENDED. WORTH THE PENNY.”

I highly recommend this hotel for it's employees. They were polite and very accommodating specially Ms Kathleen from the millennium lounge. She is very polite, assisted us nicely, She even upgraded or room as a gift for my sister . 5star for her. also with the staffs from our floor (8th). They gave us our needs without any problems. We stayed for the pool however it was not available that time but it's okay provided that the hotel gave us a VERY NICE STAY.

Reviewed January 18, 2022

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Good day Riza! Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you enjoyed your experience with us and we will surely share your good comments with our staff. Looking forward to having you again soon. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila

Responded January 19, 2022
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Max from United States
Couple
Superior Room King
Stayed 1 night in June 2019

Finally tried the Heritage - wonderful”

I enjoyed very much. I loved the nice hot water for my shower and having a real tub. The bed was large and comfortable. Housekeeping so friendly and efficient. Recommend a great place to stay. I do wish the casino was open never found out why closed

Reviewed June 29, 2019

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Dear Max, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you had fun during your stay. Thank you again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded July 18, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Daniel from Australia
Solo traveler
Deluxe Room King Bed
Stayed 1 night in January 2019

Exceptional ”

Check in staff we’re efficient and very helpful, my upgraded room was big , clean and elegant. Food and service was great , extended check out was so helpful. Just a very pleasant experience ,will continue to stay there and thank you to management and staff for everything.

Reviewed January 19, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Rose from Philippines
Family with teens
Superior Room Twin Beds
Stayed 1 night in December 2019

We had a great time during our mom's birthday ”

The Heritage Hotel Manila shows deterioration. Outside of the hotel is quite dark and a bit dirty. Hopefully they take notice of this. I gave five star rating because though the three other rooms that our family got for our mom's birthday were available after 4pm, my partner and I got our room on time and we were upgraded.! Because of the upgrade to the best room, we have used the upgraded room for all of us get together in one room for our mom's birthday! Thank you, The Heritage Hotel Manila ^^

Reviewed January 04, 2020

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Dear Rose, Thank you for taking the time to write to us and share your feedback. Please allow me to thank you for your favorable feedback. I hope to welcome you again in the future. Sincerely, Farid Schoucair General Manager

Responded January 15, 2020
Heritage Hotel (Multiple-Use Hotel)
10.0
Exceptional
Johannes from Philippines
Solo traveler
Superior Room Twin Beds
Stayed 3 nights in January 2019

Great hotel experience”

The hotel is conveniently located near Mall of Asia and the airport. The facilities are nice, a bit old but nice and clean. Staff is professional and mostly friendly. Good value for money and good for a few nights. Great breakfast buffet. Thank you.

Reviewed January 21, 2019

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Dear Guest, Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to hear your comments and suggestions. This will definitely help us to improve in the future. We do apologize also for any inconvenience you had and please know that we will continue to give the best service to our beloved guests. Thank you so much again and looking forward to having you again soon. Best regards, The Management The Heritage Hotel Manila

Responded January 22, 2019
Heritage Hotel (Multiple-Use Hotel)
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