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Hotel Prens Berlin
Hotel Prens Berlin
Hotel Prens Berlin
Hotel Prens Berlin
Hotel Prens Berlin
Hotel Prens Berlin
Hotel Prens Berlin

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8

Excellent

209 reviews

209 reviews

Housekeeping10
Breakfast1
Internet1
See map

8.4

Excellent

Location rating score

Excellent location - 880 meters from city center
Exceptional for walking
Walkable places
El-Fj Supermarkt

50 m

Edeka Brehm City

60 m

Turkenmarkt Shop

90 m

Boehmers

270 m

Schönleinstrasse Subway Station

270 m

Popular landmarks
East Side Gallery

1.7 km

Checkpoint Charlie

2.5 km

Topography of Terror

2.8 km

Berliner Fernsehturm

3.0 km

Berliner Dom

3.0 km

Closest landmarks
Cottbusserdamm Apotheke

20 m

John Reed Fitness

50 m

Paul-Lincke-Apotheke

190 m

Karola Brandt

220 m

Hof 4

250 m

Hotel Prens Berlin

Kottbusser Damm 102, Kreuzberg, Berlin, Germany, 10967 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Kreuzberg part of Berlin, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Brandenburg Gate (Brandenburger Tor). This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Highlights

260 meters to public transportation

Free Wi-Fi in all rooms!

Daily housekeeping

Daily housekeeping

Bar

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Cash withdrawal

Shops

Coffee shop

Your dates are popular among travelersUsers are booking a place in Berlin every 4 minutes on Agoda.com
Value for money8.0
Distance to city center1,8 Km
Location rating8.4
Nearest airportBerlin Schönefeld Airport (SXF)
Distance to airport14.7 km

Rooms available at Hotel Prens Berlin

Comfort Triple
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 sofa bed and 1 double bed
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Quadruple Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed and 2 single b...
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Standard Double Room
...
  • Room size: 17 m²/183 ft²
  • Courtyard view
  • 2 single beds or 1 double b...
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Economy Double Room
...
  • Room size: 14 m²/151 ft²
  • Courtyard view
  • 1 double bed
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Superior Double Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Twin Room
...
  • City view
  • Shower
  • 2 single beds
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Single Room
...
  • City view
  • Shower
  • 1 single bed
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Junior Suite VIP Floor
...
  • Room size: 25 m²/269 ft²
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Room Assigned on Arrival
...
  • Shower
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Room #34920815
...
    Enter dates to see prices

    Frequently asked questions

    How much does it cost to stay at Hotel Prens Berlin?

    Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

    What time is check-in and check-out at Hotel Prens Berlin?

    Check-in is from 02:30 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

    How do I get to Hotel Prens Berlin?

    For those who wish to drive their own cars, Hotel Prens Berlin has a car park that's close to the hotel. Parking is available for a fee of 12.5 EUR per day.

    Is breakfast offered at Hotel Prens Berlin?

    Start your mornings right, with the continental and buffet breakfast options offered at Hotel Prens Berlin. Adults can enjoy breakfast offered with an additional charge of 8.5 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What is the smoking policy at Hotel Prens Berlin?

    Hotel Prens Berlin does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Hotel Prens Berlin?

    The closest train, metro, or bus station to Hotel Prens Berlin is Schönleinstrasse Subway Station, 260 m away.

    What restaurants are nearby Hotel Prens Berlin?

    Restaurants including musashi, Evim and Eis Azzura are popular in Hotel Prens Berlin’s neighborhood which is known as Kreuzberg.

    What popular shopping places are close to Hotel Prens Berlin?

    Shopping options in Hotel Prens Berlin’s Kreuzberg neighborhood include Boehmers, Turkish Market and Coretex Records.

    What are popular attractions near Hotel Prens Berlin?

    Hotel Prens Berlin’s location in the Kreuzberg neighborhood makes it close to famous attractions including Checkpoint Charlie, Jewish Museum Berlin and German Museum of Technology.

    What popular natural sightseeing spots are close to Hotel Prens Berlin?

    Hotel Prens Berlin’s nearby natural sights include Weide, Zürgelbaum (Celtis australis) and Naturdenkmal located in the same Kreuzberg area.

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    Explore the neighborhood

    What people love about Hotel Prens Berlin

    • 8.8

      Excellent
      Staff 

      "The staff very helpful had a really good time"

      Jeffrey

      |

      March 24, 2022

    • 8

      Very good
      Location

      "Good location, good price."

      Baghdad

      |

      December 18, 2021

    • 8

      Very good
      Location

      "Nice hotel, great location."

      Linus

      |

      September 9, 2020

    Property ranking|Compared to 1,253 Berlin properties
    See all rankings
    Cheapest price score
    Room comfort score
    7.1/10
    Value for money score
    8/10
    Location score
    8.4/10
    Better than
    99
    %
    of Berlin properties
    Better than
    89
    %
    of Berlin properties
    Better than
    85
    %
    of Berlin properties
    Better than
    85
    %
    of Berlin properties
    Overall rating:

    8

    Excellent
    209 reviews
    Cleanliness
    8.1
    Facilities
    7.3
    Location
    8.4
    Read all reviews >
    What travelers say they love:
    Clean, friendly staff, good breakfast.
    Rob from United Kingdom
    Business traveler
    More about Hotel Prens Berlin

    More about Hotel Prens Berlin

    Hotel Prens Berlin

    Take advantage of the many attractions Berlin has to offer with a stay at Hotel Prens Berlin. Go beyond the touristy and get deeper into the offerings of Berlin with a stay at Hotel Prens Berlin, located merely 3.7 km from Brandenburg Gate (Brandenburger Tor).
    Hotel Prens Berlin provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience.
    If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
    Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Feel right at home during your stay at Hotel Prens Berlin. Some rooms at Hotel Prens Berlin are equipped with linen service for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
    It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Prens Berlin. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Hotel Prens Berlin lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


    Around the property

    Take advantage of the opportunity to explore Berlin while in the city. One of the city's most iconic and famous buildings is Reichstag Building, located 4.0 km away. An afternoon of browsing the works at Pergamonmuseum located 3.3 km away can familiarize you with the local art scene.


    Reasons to stay here

    Rooms don't get much cheaper than here, being less than 93% of the city's accommodation.
    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 90% of the city's accommodation.
    It's hard to beat the room comfort here, which is rated higher than 88% of other accommodations in Berlin.

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    Amenities and facilities
    Very good
    Facilities

    7.3

    Most talked about facilities

    Housekeeping

    9 mentions

    Breakfast

    2 mentions

    Food & Dining

    1 mention

    Internet

    1 mention

    Languages spoken

    • English
    • Arabic
    • German
    • Turkish

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Garden
    • Ticket services
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Room service

    Services and conveniences

    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Heating in public area
    • Invoice provided
    • Luggage storage
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Family room

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Car park [charges apply]
    • Car park [nearby]

    Available in all rooms

    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Free bottled water
    • Hair dryer
    • Heating
    • In-room safe box
    • Ironing facilities
    • Linens
    • Mini bar
    • Private bathroom
    • Satellite/cable channels
    • Shower
    • Smoke detector
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • Continental
    • Buffet
    Location
    Kottbusser Damm 102, Kreuzberg, Berlin, Germany, 10967
    Excellent
    Location

    8.4

    Airports

    • Berlin Schönefeld Airport (SXF)
      14.7 km 27 min drive
    • Müritz Airpark (REB)
      100.7 km

    Public transportation

    • Schönleinstrasse Subway Station
      270 m 3 min walk
    • Kottbusser Tor Railway Station
      490 m 6 min walk

    Hospital or clinic

    • Cottbusserdamm Apotheke
      20 m

    Shopping

    • Kaufhaus des Westens (KaDeWe)
      5.4 km

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • East Side Gallery
      1.7 km
    • Checkpoint Charlie
      2.5 km
    • Topography of Terror
      2.8 km
    • Berliner Fernsehturm
      3.0 km
    • Berliner Dom
      3.0 km
    • Pergamonmuseum
      3.3 km
    • The Holocaust Memorial - Memorial to the Murdered Jews of Europe
      3.5 km
    • Brandenburg Gate (Brandenburger Tor)
      3.7 km
    • Reichstag Building
      4.0 km
    • The Berlin Wall
      4.9 km

    Nearby landmarks

    • Cottbusserdamm Apotheke
      20 m
    • John Reed Fitness
      50 m
    • El-Fj Supermarkt
      50 m
    • Edeka Brehm City
      60 m
    • Turkenmarkt Shop
      90 m
    • Paul-Lincke-Apotheke
      190 m
    • Karola Brandt
      220 m
    • Hof 4
      250 m
    • Schönleinstrasse Subway Station
      270 m
    • Boehmers
      270 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-2 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 3 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Please take note that extra bed or baby cot will be available upon request and needs to be confirmed by the hotel.
    • Guests are required to provide an estimated check-in time to the property prior to arrival.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:30
    • Check-in until23:30
    • Check-out until11:00
    • Reception open until23:59

    Getting around

    • Distance from city center1,8 Km

    Extras

    • Breakfast charge (unless included in room price)8.5 EUR
    • Daily Internet/Wi-Fi fee0 EUR

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges0
    • Number of floors5
    • Number of rooms 30
    • Room voltage220
    • Year property opened2012
    • Most recent renovation2012

    Parking

    • Daily parking fee12.5 EUR

    Reviews of Hotel Prens Berlin from real guests

    Provided by verified guests of Agoda
    8.0
    /
    10
    Cleanliness8.1
    Facilities7.3
    Location8.4
    Room comfort and quality7.1
    Service8.2
    Value for money8.0
    High score for Berlin
    Rating
    9+ Exceptional (21)
    8-9 Excellent (14)
    7-8 Very Good (22)
    6-7 Good (7)
    <6 Below Expectation (15)
    Time of the year
    Mar - May (19)
    Jun - Aug (19)
    Sep - Nov (18)
    Dec - Feb (23)
    All guests (209)
    All room types
    All languages

    Show reviews that mention 

    Showing 79 verified guest comments
    1234
    9.6
    Exceptional
    Doreen from Ireland
    Solo traveler
    Standard Double Room
    Stayed 3 nights in January 2019

    A Gem in Kreuzberg”

    I needed a place to stay near family and I'm so happy I found Hotel Prens in the exact location I wanted for easy access to them. I will definitely stay again on future visits. The room was to the rear so was very quiet and no light pollution, which I really appreciated; it was very warm and there was lots of hot water. It had all one needed really, though no kettle in room, which would have been nice, also a bath sheet would be preferable to bath towel. It is so easy to get around from here as it's only meters from Schonleinstrabe U-bahn on U8 line which also makes for easy access to Schonberg Airport: U8 to Hermanstrabe and change to S45 to Schonberg (roughly 50 minutes to/from hotel) The area has all the shops and restaurants you could need including a market beside the river on a Friday. Being so near the Landwehrkanal there are beautiful walks along it's banks. I didn't have breakfast because I was visiting family so I cannot comment on it, but it is available.

    Reviewed February 05, 2019

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    8.7
    Excellent
    Kornelia from Germany
    Couple
    Superior Double Room
    Stayed 2 nights in April 2014

    Nice and central”

    Location, Furnishing, Assessability

    The hotel is located in Kreuzberg very close to Subwaystation "Schönleinstraße", surrounded by many small shops and fastfood stores making it a real good starting point for your Berlin exploration. Nice also the inhouse bikerental. The rooms are modernly furnished and newly renovated. Unfortunatly the cleanliness was only so-so. The hotel is at busy road, so ask for a backside room in summer or bring ear plugs. Otherwise the stay was good. The breakfast was simple but good also.

    Reviewed April 23, 2014

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    10.0
    Exceptional
    Charles from United States
    Solo traveler
    Economy Double Room
    Stayed 1 night in December 2018

    Great hotel, location, staff, value”

    Very clean and bright, nestled in a very good little area of Berlin. Staff was excellent, room is sweet, good facility, for the price this is a no brainer! I really like this location. Staff stood out as cool, we chatted, extra friendly and cool.

    Reviewed December 06, 2018

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    8.0
    Excellent
    Abid from United Kingdom
    Business traveler
    Standard Double Room
    Stayed 8 nights in February 2019

    Very good”

    This hotel was clean and tidy and the room was big. It was also very quiet - I had room at the back away form the main road. The staff were helpful. The negatives are that the bed had one small pillow and I had a bad neck from my first night stay. They did give me an extra pillow afterwards which was great but it would be good to have this as standard (and not to have to ask twice for it). Also make sure the heating is on because it's off on default and I had a chilly night until I discovered the thermostat. The elevator also broke down but was fixed within a day. The room was big but there was no coat hooks and a open wardrobe. Overall it was a good stay in a good location close to metro. I didn't have breakfast but it looked simple and I'm sure most guests use the numerous cafes in Kreuzberg. I would recommend this place!

    Reviewed February 16, 2019

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    10.0
    Exceptional
    Esben from Denmark
    Couple
    Superior Double Room
    Stayed 3 nights in July 2017

    Great location and helpful staff”

    Great central location in Kreuzberg, with 10 mins on U-bahn to the city center. Plenty of nice coffee, food and drinks spots just next door. The staff was very helpful with the requests we had. We stayed on the 5th floor facing the very busy Kotbusser Strasse - but that wasn't a problem since we were that far up.

    Reviewed July 31, 2017

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    Sehr geehrter Gast, wir danken Ihnen, dass Sie sich die Zeit genommen haben, unser Hotel nach Ihrem Aufenthalt zu bewerten. Freundlichkeit steht für uns an erster Stelle. Vielen Dank für das Lob. Mit unserem privat geführten Hotel versuchen wir, das Zuhause unsere Gäste in der Hauptstadt zu sein. Wir würden uns freuen, Sie wieder einmal bei uns begrüßen zu dürfen. Ihr Prens Team

    Responded August 13, 2017
    Hotel Prens Berlin
    8.0
    Excellent
    NORHAFIZAH from Singapore
    Family with young children
    Quadruple Room
    Stayed 2 nights in December 2018

    Simple, clean and convenient”

    We stayed here for 2 nights for exploring Berlin. Hotel room was okay and fuss free. The staff replaced the towels and provide room cleaning, clean bathroom although the lights were dim. The frontdesk staff was very helpful and provided us with maps and info. There are so many halal food around. The area is nicknamed "Arab street" by the locals. Thanks for the hospitality.

    Reviewed December 15, 2018

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    10.0
    Exceptional
    Cheryl from Philippines
    Couple
    Standard Double Room
    Stayed 2 nights in November 2017

    Exceptional”

    Best place to be in Kreuzberg area. Great food, drinks and shops all within easy reach. Lots of hidden gems to discover just around the corner or two.

    Reviewed November 17, 2017

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    9.2
    Exceptional
    Sivananthan from Malaysia
    Group
    Superior Double Room
    Stayed 1 night in November 2018

    Nice Hotel”

    This hotel really nice. Near with train station. This hotel room nice and clean. Easy to access other place with train from this hotel. Easy to find halal food stall nearby this hotel. Hotel staff (guy) in morning really helpfull.

    Reviewed December 02, 2018

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    8.0
    Excellent
    bernhard from Austria
    Couple
    Economy Double Room
    Stayed 2 nights in February 2018

    90”

    Perfect location in Belin-Kreuzberg fully corresponding for a 3 stars hotel

    Reviewed February 13, 2018

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    9.6
    Exceptional
    Marion from United Kingdom
    Couple
    Comfort Triple
    Stayed 5 nights in November 2017

    Basic but perfect. Very clean, fantastic staff perfect location.”

    We enjoyed our stay. It was just what we needed. The only problem I had was that the lighting in the room was very harsh and I felt it made the room feel cold and not at all cosy or romantic! Also the curtains did not fit across the window and were coming off the rails at the ends. That did spoil the effect of the otherwise perfectly acceptable room.

    Reviewed January 07, 2018

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    9.2
    Exceptional
    Franco from United Kingdom
    Solo traveler
    Superior Twin Room
    Stayed 4 nights in September 2018

    Excellent place to stay”

    A very clean and comfortable hotel, great location and friendly staff. Brilliant value for money too. I had a great time.

    Reviewed October 04, 2018

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    8.4
    Excellent
    B.A from Malaysia
    Family with teens
    Comfort Triple
    Stayed 2 nights in August 2018

    Clean, good location ”

    Hotel was clean, good strong shower and location was good - a few steps away from the train station. However, the lack of air conditioning makes it quite uncomfortable for summer travellers. Otherwise, no complains.

    Reviewed August 13, 2018

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    9.0
    Exceptional
    Jon from United States
    Solo traveler
    Economy Double Room
    Stayed 3 nights in August 2013

    Great hotel in Northern Kreuzberg”

    Great neighborhood, nearby bars and food, fast check-in

    This is a great place to stay right in the middle of one of the world's best neighborhoods, with small but clean and quiet rooms, a beautiful mural right at the entrance, late-night doner right outside, and a great open-air market of artwork and textiles just at the corner.

    Reviewed August 20, 2013

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    8.0
    Excellent
    Supatha from Thailand
    Family with young children
    Quadruple Room
    Stayed 1 night in August 2018

    all are ok but no have air condition!!”

    it will be better if they have a refigerator and air condition ! and checking out a little bit later , i mean before 12 am. it ok but this time we must check out before 11 am. this hotel is very clean! and good location . I like it

    Reviewed August 14, 2018

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    10.0
    Exceptional
    eric from United Kingdom
    Couple
    Superior Double Room
    Stayed 1 night in September 2019

    Great Place to stay”

    Good value for money hotel with free wifi and next to a tube station

    Reviewed September 07, 2019

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    Dear Guest, thank you for writing us a review. We are glad you liked our hotel and its location. We would be glad to welcome you again in hotel. Prens Team

    Responded September 18, 2019
    Hotel Prens Berlin
    7.0
    Very good
    Sabrina from Denmark
    Group
    Economy Double Room
    Stayed 5 nights in April 2014

    Nice hotel with friendly staff, but terrible beds”

    Price, breakfast, staff

    We generally enjoyed staying at this hotel. We had breakfast one day, and it was pretty good. The location is not the best as it is not within walking distance of many sights. However, it is fairly close to the U-bahn (you just have to change lines to get to most interesting places). The only really bad thing to say about this place is that the beds were terribly hard. It literally hurt to sleep on them. However, when we mentioned this to the staff, they were nice to bring us some blankets to sleep on, to make it a bit softer. Staff was generally very helpful :)

    Reviewed April 24, 2014

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    7.2
    Very good
    Goh from Singapore
    Couple
    Superior Double Room
    Stayed 3 nights in February 2019

    Close to train station”

    Hotel room was very warm even though we stayed during the winter, near the station but do note that the station do not have lift only stairs. But overall pleasant experience.

    Reviewed February 15, 2019

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    8.0
    Excellent
    ELENI from Greece
    Business traveler
    Economy Double Room
    Stayed 1 night in September 2018

    Very good”

    Clean and quiet room, but small. There wasn't a fridge and some basic facilities in the room. Friendly and helpful personnel. Stations for bus, tram and train were close. At night, neighborhood was crowdy and when you walked around you felt a little bit unsecure.

    Reviewed September 14, 2018

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    9.2
    Exceptional
    Ellen from United States
    Business traveler
    Superior Double Room
    Stayed 1 night in March 2018

    great room design”

    Loved the layout of the remodelled rooms. Big windows. perfectly designed for business traveller.

    Reviewed April 14, 2018

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    3.2
    MARIO from Belgium
    Solo traveler
    Superior Double Room
    Stayed 1 night in May 2018

    Poor service and manage to lose my documents”

    Dear One, While visiting the Hotel Prens, I forgot my wallet containing my documents and money in my room's safe and I have immediately contact the reception on the sam day but I flew out Germany and unable to return. They asked me then 25 euros charges to receive it delivered back to my hometown. I checked on a trustable shipment supplier which is DHL and the cost was 10€. Despite my request to send it via DHL they send it via a poor local shipment supplier (Hermes post) and those manage to lose my parcel. It's been more than a month now that I have been fighting to get an answer or a refund but nothing has been done so far. I don't find it normal that the hotel charging me more than the double of the sending cost don't take their responsibilities and refund me the loss which is approx 250€. In any other professional hotel, they would not even ask me any charges and would do it as an hospitality gesture. I hope you will be able to support me on this. Thanks a lot, Mario

    Reviewed June 29, 2018

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    1234
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