Thistle London Trafalgar Square

Dear Francesca, Thank you for your review! We are glad you had a comfortable stay, found our hotel to be clean and enjoyed our central location. We hope to see you return to the Thistle Trafalgar Square on a future visit to London. Warm regards Carly

Dear Guest, Thank you very much for your review following your recent stay. We are pleased to read that you enjoyed the hotel’s fantastic location and truly appreciated the warm and attentive service from our breakfast staff, which helped make your mornings more pleasant. However, we are sorry to hear that your overall experience was affected by a room downgrade. We regret that, when you raised this issue, the front desk staff did not offer an apology and simply stated that no alternative rooms were available. While compensation was offered in the form of a price adjustment or complimentary breakfast. While we are pleased you enjoyed certain aspects of your stay, we sincerely apologize for the inconvenience and frustration caused. Your feedback has been shared with the relevant teams, and we hope to improve on this in the future. Regards, Lisa.

Dear Rhodeliza Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed our excellent location near Trafalgar Square, Chinatown, and Jollibee, and that you found the room clean and the breakfast satisfactory. It's great to know the essentials met your needs. However, we’re truly sorry to hear about your experience at the front desk when trying to extend your stay. This is certainly not the level of service we aim to provide. Your comments are being taken seriously, and we are looking into the matter to ensure appropriate steps are taken with our team. Every guest should feel welcomed and supported throughout their stay, and we regret that this was not your experience. We appreciate your honest feedback both the good and the areas where we need to improve and we hope to have the opportunity to provide you with a better experience in the future. Kind Regard Katia Da Silva

Dear Ursula, Thank you for choosing Thistle Trafalgar Square hotel for your stay. Thank you for sharing your detailed feedback with us, it is highly appreciated. The issues raised have been addressed to the department heads. Please accept our sincere apologies for any inconvenience caused during your stay. We look forward to welcome you again to serve you better. Thanks & regards

Dear Monica, Thank you for your great feedback! We're so glad you found a good last-minute deal and that our location worked perfectly for the London Marathon. Wishing you all the best for your next visit. Regards, Lisa.