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View, Kempinski Mall Of The Emirates Hotel in Dubai
Corner Suite - Guestroom, Kempinski Mall Of The Emirates Hotel in Dubai
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a living room filled with furniture and a tv, Kempinski Mall Of The Emirates Hotel in Dubai
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a large swimming pool in a large building, Kempinski Mall Of The Emirates Hotel in Dubai
Kempinski Mall Of The Emirates Hotel

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9.0

Exceptional

7,409 reviews

7,409 reviews

Housekeeping14
View7
Breakfast5
See map
See map

9.2

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Fann A Porter
40 m
Ski Dubai
190 m
Après
270 m
Softtouch Spa
290 m
Aizone
310 m
Popular landmarks
Wild Wadi Waterpark
2.5 km
Burj Al Arab
2.8 km
Atlantis Aquaventure Waterpark
7.9 km
Dubai Miracle Garden
8.1 km
The Dubai Fountain
11.6 km
Closest landmarks
Deyaar HQ
170 m
Charles & Keith
330 m
Camper
340 m
Forever 21
340 m
Mall of the Emirates
340 m

Kempinski Mall Of The Emirates Hotel

Sheikh Zayed Road, 4th Interchange, Al Barsha, Dubai, United Arab Emirates, 120679 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Al Barsha part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

450 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Spa

Swimming pool [outdoor]

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money8.1
Distance to city center5. Km
Location rating9.2
Nearest airportDubai International Airport (DXB)
Distance to airport22.6 km

Rooms available at Kempinski Mall Of The Emirates Hotel

Excellent
Room comfort & quality

8.8

Three Bedroom Aspen Ski Chalet
...
  • Room size: 228 m²/2454 ft²
  • Park view
  • 3 double beds
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Two Bedroom Aspen Ski Chalet
...
  • Room size: 150 m²/1615 ft²
  • Mountain view
  • 1 king bed
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Duplex Aspen Ski Chalet
...
  • Room size: 76 m²/818 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Aspen Pool Chalet
...
  • Room size: 61 m²/657 ft²
  • Pool view
  • 1 king bed
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Aspen Ski Chalet
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 king bed and 1 double bed
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Corner Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
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Executive Suite
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
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Two Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
...
  • Room size: 151 m²/1625 ft²
  • 2 bathrooms
  • 1 king bed & 1 sofa bed & 1...
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Grand Deluxe
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
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Executive Tower Suite
...
  • Room size: 170 m²/1830 ft²
  • Balcony/terrace
  • 1 sofa bed & 1 sofa bed & 1...
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Frequently asked questions

Does Kempinski Mall Of The Emirates Hotel have a swimming pool?

While lounging at Kempinski Mall Of The Emirates Hotel, you can indulge in the None facility to get your day started the right way with a splash for a rejuvenating morning or evening.

Does Kempinski Mall Of The Emirates Hotel offer dry cleaning services?

Yes! Kempinski Mall Of The Emirates Hotel offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.

What precautions does Kempinski Mall Of The Emirates Hotel take in terms of hygiene, safety, and cleanliness?

Kempinski Mall Of The Emirates Hotel satisfy our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes equipped with doctor/nurse on call, sterilizing equipment, temperature check for guests and staff, free face masks, first aid kit, staff trained in safety protocol, and body thermometer for all rounded safety precautions and hygiene protocols.

Does Kempinski Mall Of The Emirates Hotel feature an option for contactless check-in and check-out?

At Kempinski Mall Of The Emirates Hotel, travelers can take part in contactless check-in and check-out option offered by this property for your comfort and safety.

What attractions are close by Kempinski Mall Of The Emirates Hotel that are in walking range?

While staying at Kempinski Mall Of The Emirates Hotel, jump start your getaway by exploring the nearest destinations that are within walking distance to the property which include Ski Dubai, Après, and Softtouch Spa.

What bars are nearby Kempinski Mall Of The Emirates Hotel?

While lodging at Kempinski Mall Of The Emirates Hotel, delight in your evening or night out at Mai Tai Lounge or Skyview Bar to make the most out of your nightlife.

How many floors does Kempinski Mall Of The Emirates Hotel have?

Kempinski Mall Of The Emirates Hotel has a total of 17 floors.

What do verified guests like most about Kempinski Mall Of The Emirates Hotel?

Past guests that stayed at Kempinski Mall Of The Emirates Hotel have given this property a rating of 9.198 for its excellent location as the main highlight for their stay.

What is the nearest train, metro, or bus station to Kempinski Mall Of The Emirates Hotel?

The closest train, metro, or bus station is Business Bay Metro Station, 10250.83 m away from Kempinski Mall Of The Emirates Hotel.

What well-known shopping places are in close proximity to Kempinski Mall Of The Emirates Hotel?

Shopping options in Kempinski Mall Of The Emirates Hotel’s Al Barsha neighborhood includes Souk Madinat Jumeirah and Mall of the Emirates.

See map

Explore the neighborhood

What people love about Kempinski Mall Of The Emirates Hotel

  • 9.6

    Exceptional
    Staff 

    "The hotel location is excellent with amazing city view, the rooms are clean & the staff is absolutely extraordinary, they were very helpful, cheerful & really s..."

    Abdulrahman

    |

    January 6, 2023

  • 10

    Exceptional
    Cleanliness

    "The location is brilliant and the hotel is lovely and clean with a nice pool and facilities."

    JEREMY

    |

    March 14, 2022

  • 10

    Exceptional
    Location

    "It’s a great hotel with all the facilities and the location with shopping mall so you don’t have to worry about shopping and entertainment."

    Sorphea

    |

    April 9, 2023

Overall rating:

9

Exceptional
7,409 reviews
Cleanliness
9.1
Facilities
8.8
Location
9.2
Read all reviews >
What travelers say they love:
The staff of the hotel always go above and beyond to help ou...
Rajiv from India
Couple
More about Kempinski Mall Of The Emirates Hotel

More about Kempinski Mall Of The Emirates Hotel

Kempinski Mall Of The Emirates Hotel

When you are looking for comfortable and convenient accommodations in Dubai, make Kempinski Mall Of The Emirates Hotel your home away from home. A stay at Kempinski Mall Of The Emirates Hotel ensures an easy access to the lively city and all of its wonders. Variety is the spice of life. Kempinski Mall Of The Emirates Hotel offers an abundance of choices in activities, with its location just 11.6 km from the Burj Khalifa.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Kempinski Mall Of The Emirates Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Dubai can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Kempinski Mall Of The Emirates Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Kempinski Mall Of The Emirates Hotel. Smoking may only take place in restricted designated areas.
Rooms at Kempinski Mall Of The Emirates Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Kempinski Mall Of The Emirates Hotel offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Kempinski Mall Of The Emirates Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Kempinski Mall Of The Emirates Hotel which has a selection of halal options.
Once there, be sure to check out bar and nightclub for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Kempinski Mall Of The Emirates Hotel has a range of activities that will meet your needs. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Your winter escape is made perfect with ski slopes, ski equipment rentals and ski lessons provided. Warm up at the end of the day with a visit to the massage, salon and spa. The many offerings at Kempinski Mall Of The Emirates Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Kempinski Mall Of The Emirates Hotel gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Dubai, take some time to venture outside of Kempinski Mall Of The Emirates Hotel. You're sure to want to visit The Dubai Fountain located 11.5 km away, among the most sought-after photographs for anyone visiting Dubai. Your journey through Dubai can be completed with a short shopping stop at The Dubai Mall located 12.1 km away.

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Amenities and facilities

Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

13 mentions

Food & Dining

10 mentions

Breakfast

10 mentions

Swimming Pool

6 mentions

Languages spoken
  • English
  • Arabic
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Norwegian
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Ukrainian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Massage
  • Nightclub
  • On-site entertainment
  • Skiing
  • Ski lessons
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Ski equipment rentals

Food and dining

Breakfast options
  • American
  • Continental
  • Halal
  • Vegetarian
  • Gluten-free
  • Buffet
Restaurants on site
Aspen
  • Cuisine: European
Mosaic Chill
  • No additional information available
Salero
  • Cuisine: Spanish
Olea
  • Cuisine: Mediterranean, Middle Eastern
Noir
  • Cuisine: Asian, Peruvian

Location

Sheikh Zayed Road, 4th Interchange, Al Barsha, Dubai, United Arab Emirates, 120679
Exceptional
Location

9.2

Airports
  • Dubai International Airport (DXB)
    22.6 km
  • Al Maktoum International Airport (DWC)
    26.1 km
Public transportation
  • Mall of the Emirates Metro Station
    440 m
  • Sharaf DG Metro Station
    810 m
Hospital or clinic
  • HealthBay
    2.1 km
Shopping
  • Mall of the Emirates
    340 m
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ski Dubai
    190 m
  • Wild Wadi Waterpark
    2.5 km
  • Burj Al Arab
    2.8 km
  • Atlantis Aquaventure Waterpark
    7.9 km
  • Dubai Miracle Garden
    8.1 km
  • The Dubai Fountain
    11.6 km
  • Burj Khalifa
    11.7 km
  • Dubai Aquarium & Underwater Zoo
    12.0 km
  • The Dubai Mall
    12.2 km
  • Dubai Creek
    19.2 km
Nearby landmarks
  • Fann A Porter
    40 m
  • Deyaar HQ
    170 m
  • Ski Dubai
    190 m
  • Après
    270 m
  • Softtouch Spa
    290 m
  • Aizone
    310 m
  • Harvey Nichols
    330 m
  • Pixi
    330 m
  • Charles & Keith
    330 m
  • Camper
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A tourism tax will be charged directly at the property.
  • Extra beds are available at additional charge.
  • VAT is expected to be introduced across the UAE on January 1, 2018. Should there be a change in the exact date of VAT implementation or in VAT rate, the details will be adjusted on guest bill upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee260 AED
  • Distance from city center5. Km
  • Travel time to airport (minutes)20
Extras
  • Breakfast charge (unless included in room price)150 AED
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants2
  • Number of rooms 393
  • Year property opened2006
  • Most recent renovation2015

Reviews of Kempinski Mall Of The Emirates Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.1
Facilities8.8
Location9.2
Room comfort and quality8.8
Service9.0
Value for money8.1
High score for Dubai
Rating
9+ Exceptional (256)
8-9 Excellent (114)
7-8 Very Good (67)
6-7 Good (25)
<6 Below Expectation (41)
Time of the year
Mar - May (136)
Jun - Aug (80)
Sep - Nov (141)
Dec - Feb (146)

Show reviews that mention 

Showing 503 verified guest comments
12345
10.0
Exceptional
Sherryl from United Arab Emirates
Family with teens
Executive Grand Deluxe Room - Lounge Access including Afternoon Tea, Evening Cocktail Hours, Soft Refreshments & Canapes
Stayed 1 night in December 2022

Memorable stay @ The Kempinski Hotel MOE”

Booked for a staycation over the holidays and checked-in and welcomed by Miss Korkem @ the Club Lounge on the 11th Floor who was really attentive to our needs and requests during the Afternoon Tea and the Evening Canapé. She also made sure the room reserved for us had a great view of the Burj Al-Arab. Breakfast the following day @ Olea Restaurant had plenty of choices and the staff were super accomodating. Will definitely come back for a much longer stay as the service was quite exceptional indeed!

Reviewed December 29, 2022

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Dear Ms. Sherryl, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. It is wonderful to know that you enjoyed our exceptional service and found us to be a an exceptional hotel to stay at in Dubai. Thank you for taking the time to share your experience. Feedback such as this inspires us to continuously achieve excellence in everything we do for our valued guests. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded December 30, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Windy from Singapore
Family with young children
Superior Room
Stayed 5 nights in May 2022

Spacious clean hotel accessible to Mall of Emirates ”

Booked 2 grand deluxe room with connecting doors; rooms were very spacious and so was the bathroom with bath tub. Service was impeccable. Direct access to Mall of Emirates on level 1 and Ski Dubai also right at the entrance of the mall. Food was fantastic, huge buffet breakfast spread and eggs are brought to you ala carte. Plenty of food for my 7 and 8 years old with chocolate fondue with a huge spread of food to dip with. Worth the splurge for the lavish experience that we extended 2 more nights

Reviewed June 28, 2022

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Dear Ms. Windy, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. It is wonderful to know that you not only enjoyed our exceptional service but found us to be a great hotel to stay at in Dubai. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Thank you for taking the time to share your experience. Feedback such as this inspires us to continuously achieve excellence in everything we do for our valued guests. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded August 05, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
JEREMY from United Kingdom
Couple
Superior Room
Stayed 4 nights in March 2022

Great stay”

We arrived in the early hours of the morning and there was a mix up and they had no room for us. This was very quickly resolved and we were taken to the Grosvenor House Hotel for one night including breakfast. The next day we were taken back to the Kempinski upgraded to a Junior suite with breakfast and given executive lounge access for the rest of our stay. The staff could not have been more helpful. The location is brilliant and the hotel is lovely and clean with a nice pool and facilities. Will definitely return.

Reviewed March 14, 2022

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Dear Mr. Jeremy, Thank you for your feedback regarding your stay here at Kempinski Hotel Mall of the Emirates. It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay and I am glad that we achieved this during your stay with us in spite of the room mix-up. Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the Emirates Yours sincerely, Slim Zaiane General Manager

Responded April 01, 2022
Kempinski Mall Of The Emirates Hotel
9.6
Exceptional
Abdulrahman from Saudi Arabia
Couple
Grand Deluxe
Stayed 4 nights in December 2022

Clean rooms, super staff”

The hotel location is excellent with amazing city view, the rooms are clean & the staff is absolutely extraordinary, they were very helpful, cheerful & really superb. Our stay was absolutely fantastic!! A big Thank you to the amazing staff ♥️💐

Reviewed January 07, 2023

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Dear Mr. Abdulrahman, We are delighted to hear about your experience at Kempinski Hotel Mall of the Emirates! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging. Please visit us once again. We will be looking forward to having you back. Yours sincerely, Slim Zaiane General Manager

Responded March 01, 2023
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
sana from United States
Couple
Superior Room
Stayed 5 nights in December 2021

Great place to stay”

Had a great time. Great hotel with great location. Customer service and hospitaliy were 10/10. Clean place. Valet parking was easy and they had the car pulled up within 2-4 minutes. Friendly staff that always opened the main doors and car door anytime you enter or leave. Would also load up my baby stroller in my trunk each time. Fernando was the best bellhop.

Reviewed December 14, 2021

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Dear Ms. Sana, Thank you for your thoughtful review regarding your recent stay here at Kempinski Hotel Mall of the Emirates. It's our true pleasure to ensure only the finest of services are given to all of our guests. The satisfaction of our valued guests is most important to us. I am glad that we have delivered an exceptional service to you and your family during your stay. Our team strive for excellence, and your praise lets us know we're doing a great job! Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded December 28, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Mooneza from Mauritius
Business traveler
Superior Room
Stayed 2 nights in August 2022

Exceptional”

Very good and convenient hotel. It’s connected with the mall. So no point of going outside . Several restaurants, cinema., shops etc everything you could imagine under one roof. The service and staff are great. The rooms are big. Really a very nice hotel.

Reviewed August 05, 2022

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Dear Ms. Mooneza, Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back. Yours sincerely, Slim Zaiane General Manager

Responded August 10, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
faisal from Australia
Couple
Deluxe Room
Stayed 5 nights in November 2022

Kempenski- You have done it again!”

Great stay Great vibe Great location Excellent Service Awesome Awesome Awesome

Reviewed December 05, 2022

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Dear Mr. Faisal, We are delighted to hear about your experience at Kempinski Hotel Mall of the Emirates! The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging. Please visit us once again. We will be looking forward to having you back. Yours sincerely, Slim Zaiane General Manager

Responded December 13, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Moosa from Pakistan
Solo traveler
Deluxe Room
Stayed 2 nights in November 2021

Outstanding!!!!”

it was an outstanding experience, with access to the mall plus near to food court. Emirates mall has almost all stores and eatery plus carrefour supermarket also. Metro is also inside the mall so it's easy to reach. The mall also has a cinema. all in all very great stay with Kempinski would be visiting them again in future

Reviewed November 29, 2021

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Dear Mr. Moosa, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. We hope to welcome you once again. Yours sincerely, Slim Zaiane General Manager

Responded November 30, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Timothy from Oman
Family with young children
Grand Deluxe
Stayed 3 nights in November 2021

Perfect Location”

We had a room on the 11th floor which had a separate lounge area. Great size. Breakfast buffet was fantastic. The proximity to the Mall of the Emirates makes it great to pop in and out at your leisure and take a rest. The pool was perfect as well.

Reviewed December 01, 2021

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Dear Guest, Thank you for your thoughtful review regarding your recent stay here at Kempinski Hotel Mall of the Emirates. It's our true pleasure to ensure only the finest of services are given to all of our guests. The satisfaction of our valued guests is most important to us. Our team strive for excellence, and your praise lets us know we're doing a great job! Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded December 28, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Khaled from United Arab Emirates
Couple
Superior Room
Stayed 1 night in May 2020

Surprisingly great stay! ”

Shortly, i will start it since i gave the car to the valet til i got it. I was so lucky and happy with it. The room was sanitized clearly, the stuff was so gentle, friendly, and perfect about services they served. Whenever i ask for something, it was handle to me like WOW. Even when i left, it took them 3 or 4 minutes to give me the car which it was a major thing to me in other hotels when it took them 15-20 minutes. Absolutely, i will go there again soon!

Reviewed May 26, 2020

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Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted that you enjoyed the overall experience at our hotel. We look forward to your next visit soon. Yours sincerely, Slim Zaiane General Manager

Responded May 27, 2020
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Hassaan from Pakistan
Family with young children
Grand Deluxe
Stayed 4 nights in December 2021

Exceptional”

My wife and son had to stay here but got held up at the airport due to some unforeseen documentation issues. Kempinski management went out of their way to accommodate our request for flexibility and showed a gracious understanding of our circumstances. That demonstrated to us that they are not just after our money but truly hospitable! Thank you Kempinski MOE! We will visit you soon.

Reviewed December 15, 2021

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Dear Mr. Hassaan, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. Our team strive for excellence, and your praise lets us know we're doing a great job! We hope to welcome you once again. Yours sincerely, Slim Zaiane General Manager

Responded December 28, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Ahmed from South Africa
Couple
Executive Grand Deluxe Room
Stayed 3 nights in November 2021

Always lives up to the highest of standards. ”

Checking out of a kempinski hotel always leaves a person with the same sadness you feel when departing your favourite family get together. Many thanks to the entire team of Kempinski mall of Emirates which lives up to its expected standard.

Reviewed November 20, 2021

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Dear Mr. Ahmed, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. We hope to welcome you once again. Yours sincerely, Slim Zaiane General Manager

Responded November 22, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Mashawa from Brunei Darussalam
Family with young children
Grand Deluxe
Stayed 2 nights in October 2022

Excellent customer service”

Upon arrival, they provided us with extra bed knowing that we were travelling with kids.

Reviewed October 14, 2022

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Dear Guest, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded October 27, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
HISHAM from Saudi Arabia
Couple
Deluxe Room
Stayed 2 nights in February 2023

Exceptional”

Best hotel in Dubai bai

Reviewed February 06, 2023

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Dear Mr. Hisham, Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. It is wonderful to know you enjoyed our exceptional service. I appreciate that you find us as the best hotel in Dubai. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely, Slim Zaiane General Manager

Responded March 01, 2023
Kempinski Mall Of The Emirates Hotel
8.8
Excellent
Phua from Singapore
Family with young children
Grand Deluxe
Stayed 7 nights in November 2022

Best hotel for skiing ”

We love this hotel and always book here each time we go to Dubai. Very Convenient as it is attached to mall of emirates and Dubai ski. Take a lift down, walk 1 -2 mins and you are there. Also Cheesecake Factory Which is our factory is just downstairs. Love the hotel room. It’s spacious for the executive grand deluxe room, consisting a bedroom and a tv area with sofa, lounge chair and coffee table and another dinning table with coffee machine. Comfortable for 3 pax. This time checking in, we had Ozgun at reception who was very friendly and helpful. I love this hotel but realised they are very careful in providing more than 1 set of mini shower gels and shampoos as we had 3 persons. I am very particular with the room slippers too but this batch of black slippers made loud squeaking sound which is so annoying until we could not wear it as it would disturb another person resting. And one last thing management needs to improve is the bell boy that is supposed to help carry our luggage when checking out. I was really upset as I called at least 30mins in advance to informed that I will be checking out and to arrange bell boy to collect our luggages. I had my 70 over years old mum and son with me. Reception repeated to call when ready. When I called 30mins later to reception and conceive at least 3 times. No one picks up the call. I came back to Singapore and told my husband and he recalled it happened the last time we were there as well. As we had private pick up arranged at scheduled time, we don’t like to be late. Paying 7 nights for premium hotel. I was

Reviewed December 07, 2022

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Dear Ms. Phua, Thank you for your thoughtful review regarding your recent stay here at Kempinski Hotel Mall of the Emirates. The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. While I am happy that you appreciated our location, suites, and check-in service, it's unfortunate that some aspects of your stay didn't meet your expectations. We strive to ensure our guests have the best experience, so we'll discuss your feedback with the appropriate team members moving forward. We hope you allow us to host you again soon so we can share a more positive experience with you. Yours sincerely, Slim Zaiane General Manager

Responded December 13, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Antonino from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in October 2022

Kempinski Mall Of Emirates”

A great choice for moving around Dubai.

Reviewed October 14, 2022

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Dear Mr. Antonino, Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon. Yours sincerely, Slim Zaiane General Manager

Responded October 27, 2022
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Nahed from United Arab Emirates
Couple
Deluxe Room
Stayed 1 night in March 2022

Amazing as always ”

I asked them to do little flower decorations to celebrate anniversary, they did great job without any additional charges and they really surprised me.

Reviewed March 06, 2022

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Dear Mr. Nahed, I am delighted to hear about your experience at Kempinski Hotel Mall of the Emirates! It's fantastic to read that you enjoyed the flowers we have prepared for your anniversary. The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging. Please visit us once again. We will be looking forward to having you back. Yours sincerely, Slim Zaiane General Manager

Responded April 01, 2022
Kempinski Mall Of The Emirates Hotel
9.6
Exceptional
Perli from United Arab Emirates
Family with teens
Executive Grand Deluxe Room
Stayed 3 nights in December 2021

Exceptional”

Second time stayed in this hotel, Everything was excellent. Cleanliness,spacious room,wonderful staff, Bedding was comfortable,location is in easy reach wherever you wanted to go. They served the best breakfast ever. Can’t wait for my next stay.

Reviewed December 27, 2021

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Dear Ms. Perli, Thank you for patronising Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us and that we exceeded your expectations once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back. Yours sincerely, Slim Zaiane General Manager

Responded December 28, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Milan from Tanzania
Couple
Superior Room
Stayed 8 nights in March 2021

Great Stay”

This is my third time staying at Kempinski MOE it has always been great, good food, great location and the staff are so friendly. It's worth it.

Reviewed March 21, 2021

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Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at the Kempinski Hotel Mall of the Emirates. We are delighted that you enjoyed the overall experience at our hotel. We look forward to your next visit soon. Yours sincerely, Slim Zaiane General Manager

Responded March 22, 2021
Kempinski Mall Of The Emirates Hotel
10.0
Exceptional
Mohamed from United Arab Emirates
Family with young children
Corner Suite
Stayed 2 nights in December 2020

shopping hotel”

if you looking for shopping and luxury hotel with good value, this is the best hotel, direct access to Mall of Emirates

Reviewed October 24, 2021

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Dear Mr. Mohamed, Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon. Yours sincerely, Slim Zaiane General Manager

Responded October 27, 2021
Kempinski Mall Of The Emirates Hotel
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