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Entrance, Media Rotana Dubai in Dubai
Guest King Room - Bed, Media Rotana Dubai in Dubai
Media Rotana Dubai
Lobby, Media Rotana Dubai in Dubai
a woman sitting on a bench in a swimming pool, Media Rotana Dubai in Dubai
a living room filled with furniture and a table, Media Rotana Dubai in Dubai
Media Rotana Dubai

Removed from saved list

8.0

Excellent

3,147 reviews

3,147 reviews

Breakfast12
Housekeeping6
View3
See map
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Ski Dubai 2.7 km
Wild Wadi Waterpark 4.5 km
Burj Al Arab 4.7 km
Atlantis Aquaventure Waterpark 7.0 km
Dubai Miracle Garden 7.9 km
The Dubai Fountain 14.4 km
Burj Khalifa 14.5 km
Dubai Aquarium & Underwater Zoo 14.7 km
The Dubai Mall 14.9 km
Dubai Creek 21.9 km
Nearby landmarks
American School of Dubai 280 m
History Of Cinema Museum 330 m
Dubai Internet City Metro Station 670 m
Jebel Ali Race Course 840 m
The Palladium 1.2 km
Snow Penguins at Ski Dubai 1.4 km
Emaar Business Park 1.5 km
University of Wollongong in Dubai 1.5 km
Eton Institute - Dubai 1.6 km
Airbus Defence and Space 1.6 km

Media Rotana Dubai

Hessa Street, Barsha Heights, P.O. Box 503030, Dubai, UAE, Barsha Heights (Tecom), Dubai, United Arab Emirates, 503030 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Barsha Heights (Tecom) part of Dubai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

670 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

Currency exchange

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Golf course [on-site]

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money8.2
Location rating8.1
Nearest airportAl Maktoum International Airport (DWC)
Distance to airport23.8 km

Rooms available at Media Rotana Dubai

Excellent
Room comfort & quality

8.6

One Bedroom Suite
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1-Bedroom Spacious Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Spacious King Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest Twin Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family Connecting Rooms – King and Twin Beds
...
  • Room size: 66 m²/710 ft²
  • Outdoor view
  • 2 single beds and 1 queen b...
Enter dates to see prices
1-Bedroom Family Twin Suite with King Bed
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Spacious Twin Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family One bedroom Suite – King and Twin Beds
...
  • Room size: 90 m²/969 ft²
  • Outdoor view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Club Rotana Classic Room
...
  • Room size: 33 m²/355 ft²
  • Smoking allowed
  • 2 single beds or 1 king bed
Enter dates to see prices

Frequently asked questions

Does Media Rotana Dubai offer laundry services?

Yes! Media Rotana Dubai offers laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.

What is the typical travel time to the closest airport from Media Rotana Dubai?

The average travel time to get from Media Rotana Dubai to the airport is 30 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.

What bars are close by Media Rotana Dubai?

While remaining at Media Rotana Dubai, enjoy your evening or night out at Rooftop Bar to make the most out of your nightlife.

What do past travelers love most about Media Rotana Dubai?

Verified guests that stayed at Media Rotana Dubai have given this property a rating of 8.818 for its remarkable cleanliness as the main highlight for their stay.

What is the average rating that past Business travelers' have given to Media Rotana Dubai?

Past business travelers that have stayed at this property have given Media Rotana Dubai an average rating of 7.8. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Media Rotana Dubai?

Verified families with older children that have stayed at this property have given Media Rotana Dubai an average rating of 8.0. You can search for more specific customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What dining places are nearby Media Rotana Dubai?

Media Rotana Dubai’s local neighborhood is Barsha Heights (Tecom) which includes popular restaurants such as Lucky Voice, Daily Restaurant, and Mr Crab.

What are popular attractions near Media Rotana Dubai?

Media Rotana Dubai’s location in the Barsha Heights (Tecom) neighborhood makes it close to well-known attractions including Ski Dubai and Mall of the Emirates.

What time is check-in and check-out at Media Rotana Dubai?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified hours may be charged an additional fee.

See map

Explore the neighborhood

What people love about Media Rotana Dubai

  • 10

    Exceptional
    Staff 

    "The staff are helpful and the room is clean."

    Dina

    |

    April 29, 2023

  • 9.2

    Exceptional
    Cleanliness

    "I was fully satisfied with cleanliness, housekeepers, and the room."

    Agnes

    |

    July 31, 2021

  • 9.2

    Exceptional
    Breakfast

    "Staff are friendly and approachable, the location is very good and breakfast is great."

    Mary

    |

    April 27, 2023

Overall rating:

8.4

Excellent
877 reviews
Cleanliness
8.8
Facilities
8.2
Location
8.1
Read all reviews >
What travelers say they love:
Amazing hospitality and service during my stay at the hotel.
AHMED from Egypt
Couple
More about Media Rotana Dubai

More about Media Rotana Dubai

Media Rotana Dubai

Wake up to a magical day and enjoy all that Dubai offers with a stay at Media Rotana Dubai. Media Rotana Dubai puts numerous activities at your fingertips, with its convenient location just 14.4 km from the Burj Khalifa.
The facilities and services provided by Media Rotana Dubai ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Dubai.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Media Rotana Dubai. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Media Rotana Dubai include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Media Rotana Dubai also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Media Rotana Dubai is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house shared kitchen available here.
To fill your days, be sure to check out the fantastic facilities offered at Media Rotana Dubai. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

This is your chance to explore all that Dubai has to offer. Pose in front of The Dubai Fountain located 14.3 km away, and you can always show your friends the time you went to Dubai. Whatever you may be looking to buy on your trip to Dubai, chances are you'll find it at The Dubai Mall located 14.9 km away.

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Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

22 mentions

Breakfast

21 mentions

Food & Dining

15 mentions

Internet

15 mentions

Languages spoken
  • English
  • Arabic
  • Burmese
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Nepali
  • Romanian
  • Russian
  • Sinhala
  • Spanish
  • Tamil
  • Thai
  • Ukrainian
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Alcohol
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by stairs
  • Air conditioning
  • Alarm clock
  • Alcohol
  • Audible alarm
  • Baby cot (upon request)
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Board games/puzzles
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Concierge
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Electric kettle
  • Free bottled water
  • Free instant coffee
  • Fruits/snacks
  • Hair dryer
  • Hand sanitizer
  • High chair
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Interconnecting room(s) available
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop workspace
  • Linens
  • Low floor available
  • Microwave
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Reading light
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Self-closing door
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Top floor available
  • Towels
  • Trash cans
  • Trouser press
  • Visual alarm
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wine glasses

Food and dining

Breakfast options
  • Halal
  • Vegetarian
  • Vegan
  • Gluten-free
  • Kosher
Restaurants on site
Channels Restaurant
  • Cuisine: American, Asian, Chinese
  • Menu: A-la-carte
Prego's
  • Cuisine: Italian
  • Menu: Buffet
Nelson's
  • Cuisine: International
  • Menu: Buffet
The Terrace
  • Cuisine: International
  • Menu: Buffet
Connexions
  • Cuisine: International
  • Menu: Buffet

Location

Hessa Street, Barsha Heights, P.O. Box 503030, Dubai, UAE, Barsha Heights (Tecom), Dubai, United Arab Emirates, 503030
Excellent
Location

8.1

Airports
  • Al Maktoum International Airport (DWC)
    23.8 km
  • Dubai International Airport (DXB)
    25.4 km 39 min drive
Public transportation
  • Dubai Internet City Metro Station
    670 m 17 min walk
  • Al Sufouh Tram Station
    1.7 km
Hospital or clinic
  • Mediclinic Meadows
    4.7 km
Shopping
  • Mall of the Emirates
    3.0 km
Convenience store
  • Circle K
    1.0 km 6 min drive
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ski Dubai
    2.7 km
  • Wild Wadi Waterpark
    4.5 km
  • Burj Al Arab
    4.7 km
  • Atlantis Aquaventure Waterpark
    7.0 km
  • Dubai Miracle Garden
    7.9 km
  • The Dubai Fountain
    14.4 km
  • Burj Khalifa
    14.5 km
  • Dubai Aquarium & Underwater Zoo
    14.7 km
  • The Dubai Mall
    14.9 km
  • Dubai Creek
    21.9 km
Nearby landmarks
  • American School of Dubai
    280 m
  • History Of Cinema Museum
    330 m
  • Dubai Internet City Metro Station
    670 m
  • Jebel Ali Race Course
    840 m
  • The Palladium
    1.2 km
  • Snow Penguins at Ski Dubai
    1.4 km
  • Emaar Business Park
    1.5 km
  • University of Wollongong in Dubai
    1.5 km
  • Eton Institute - Dubai
    1.6 km
  • Airbus Defence and Space
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • A tourism tax will be charged directly at the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee230 AED
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)95 AED
  • Daily Internet/Wi-Fi fee0 AED
The property
  • License Id / Local Tax ID/ Entity Name100352023400003
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors21
  • Number of restaurants3
  • Number of rooms 537
  • Room voltage220
  • Year property opened2008
  • Most recent renovation2016

Reviews of Media Rotana Dubai from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.2
Location8.1
Room comfort and quality8.6
Service8.6
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (217)
8-9 Excellent (152)
7-8 Very Good (147)
6-7 Good (40)
<6 Below Expectation (60)
Time of the year
Mar - May (174)
Jun - Aug (117)
Sep - Nov (132)
Dec - Feb (193)

Show reviews that mention 

Showing 616 verified guest comments
12345
10.0
Exceptional
Dr. from Saudi Arabia
Family with teens
Guest Twin Room
Stayed 1 night in April 2022

Fabulous Experience at Media Rotana”

We stayed at Media Rotana as a family. The staff was really courteous and professional. All the facilities were excellent and as per the promotions. Highly satisfied with the service. We would definitely recommend this place for a peaceful family trip. Thanks Media Rotana!

Reviewed April 17, 2022

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Dear Valued Guest, Thank you very much for your review on Agoda. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Media Rotana. Best regards, Sherif Madkour General Manager

Responded April 19, 2022
Media Rotana Dubai
10.0
Exceptional
Ayman from United Arab Emirates
Business traveler
Guest King Room
Stayed 5 nights in December 2022

special level of service ”

thank you for the special level of service

Reviewed January 09, 2023

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Dear Ayman, Thank you for sharing your feedback on Agoda. Your valuable and positive feedback will be passed on to the team to inspire them in continuously providing an exceptional service to our guests. The whole team looks forward to welcoming you back. Best regards, Sherif Madkour General Manager

Responded January 16, 2023
Media Rotana Dubai
10.0
Exceptional
Ayman from United Arab Emirates
Business traveler
Guest King Room
Stayed 5 nights in January 2023

very good service ”

every thing is good

Reviewed January 09, 2023

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Dear Ayman, Thank you very much for your review on Agoda. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Media Rotana. Best regards, Sherif Madkour General Manager

Responded January 16, 2023
Media Rotana Dubai
10.0
Exceptional
Trezyniel from Philippines
Solo traveler
Guest Twin Room
Stayed 2 nights in March 2022

great location and quick service.”

Kudos to the bellboys as well! They are amazing!

Reviewed March 15, 2022

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Dear Trezyniel, Thank you for sharing your feedback on Agoda. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcoming you in a not too distant future. Best regards, Sherif Madkour General Manager

Responded March 16, 2022
Media Rotana Dubai
10.0
Exceptional
Syed from United Arab Emirates
Solo traveler
Guest King Room
Stayed 9 nights in June 2022

Ultra modern facilities ”

Everything excellent including buffet breakfast

Reviewed July 11, 2022

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Dear Syed, Thank you very much for your review on Agoda. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Media Rotana. Best regards, Sherif Madkour General Manager

Responded July 12, 2022
Media Rotana Dubai
10.0
Exceptional
Fahad from Saudi Arabia
Family with young children
Guest Twin Room
Stayed 3 nights in January 2020

Exceptional”

Thanks for mr Issa in the reception he is very nice guy and very cooperation thanks Issa

Reviewed January 14, 2020

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9.2
Exceptional
Agnes from United Arab Emirates
Solo traveler
Guest King Room
Stayed 4 nights in July 2021

Great place to stay”

I highly recommend this hotel to foreign guests. I was fully satisfied with cleanliness, housekeepers, and the room.

Reviewed July 31, 2021

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Dear Agnes, Thank you very much for your review. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Media Rotana. Kind regards, Sherif Madkour General Manager

Responded August 04, 2021
Media Rotana Dubai
9.2
Exceptional
Martin from United Arab Emirates
Family with young children
Guest King Room
Stayed 2 nights in September 2022

Good Value for money”

Good Location and excellent Breakfast. Recommended.

Reviewed October 04, 2022

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Dear Martin, Thank you very much for your review on Agoda. I am happy to learn that your experience was a good one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not too distant future. Best regards, Sherif Madkour General Manager

Responded October 05, 2022
Media Rotana Dubai
10.0
Exceptional
Yasser from Saudi Arabia
Couple
1-Bedroom Spacious Suite
Stayed 3 nights in April 2019

Exceptional”

Good choice

Reviewed January 04, 2021

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Dear Yasser, Thank you very much for your review. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcoming you back at Media Rotana. Kind regards, Sherif Madkour General Manager

Responded August 04, 2021
Media Rotana Dubai
8.8
Excellent
Wayne from United Arab Emirates
Couple
Guest King Room
Stayed 1 night in March 2020

Really nice hotel let down by restaurant opening times”

This is a really nice hotel but let down by the opening times of the restaurants none of which open till 12 pm. With breakfast finishing at 1030 am. If they opened Nelson’s at 11 am for food it would be good. We were really hungry and could not get anything to eat apart from cakes in the lobby. Really disappointed ☹️ with this.

Reviewed March 07, 2020

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9.2
Exceptional
Vince from United States
Solo traveler
Guest Twin Room
Stayed 4 nights in July 2022

Exceptional!”

Friendly and helpful staff

Reviewed July 11, 2022

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Dear Vince, Thank you for sharing your feedback on Agoda. I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations. We look forward to welcoming you back. Best regards, Sherif Madkour General Manager

Responded July 12, 2022
Media Rotana Dubai
8.8
Excellent
Badr from Saudi Arabia
Solo traveler
Guest King Room
Stayed 1 night in January 2020

Excellent”

It was really good hotel, staff are very helpful. They won’t allow guest from outside and they add 8 AED as phone call but when I refused this as I never made calls they remove the 8 Any way it really nice

Reviewed January 07, 2020

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8.4
Excellent
Hadi from Kuwait
Solo traveler
Guest King Room
Stayed 8 nights in July 2022

Excellent”

Hotel Staff 10/10 All of them smile & help all the time. Thanks for both Mr Jado & Mrs Angelar from the reception.

Reviewed July 17, 2022

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Dear Hadi, Thank you for sharing your feedback on Agoda. It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future. Best regards, Sherif Madkour General Manager

Responded July 18, 2022
Media Rotana Dubai
8.8
Excellent
FOUAD from Saudi Arabia
Couple
Guest King Room
Stayed 3 nights in March 2022

Toilets”

The toilets without a ablution hoses and that upset me.

Reviewed March 27, 2022

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Dear Fouad, Thank you very much for your recent stay at Media Rotana Dubai, and for sharing your feedback in Agoda. We're pleased to learn that on the overall you enjoyed your stay with us. We have, however, noted your feedback with regards to the unavailability of shataf in your room allocated to you. My sincere apologies for the inconvenience this may have caused you. Rest assured that we have updated your profile in the system to ensure that you will be allocated in a room with this facility in your next stay with us. Once again, thank you very much for your feedback, and we hope that there will be another opportunity to be of service to you again in the near future. Kind regards, Sherif Madkour General Manager

Responded March 29, 2022
Media Rotana Dubai
8.4
Excellent
Merched from United Arab Emirates
Business traveler
Guest King Room
Stayed 13 nights in May 2021

Great hotel but old”

The same sofas been sice 12 years, springs hit up your bottom, pillows are worn old, every thing is outdated

Reviewed May 31, 2021

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Dear Merched, Thank you for your stay and for your feedback. We're glad to learn that you stay with us was a pleasant one. We have, however, noted your constructive feedback about our sofas and the room furniture. The Management is looking on this regard in order to improve the product and facilities for our valued guests like you. We look forward to welcome you back to Media Rotana soon. Kind regards, Sherif Madkour General Manager

Responded August 04, 2021
Media Rotana Dubai
6.0
Nasser from Kuwait
Solo traveler
Guest Twin Room
Stayed 1 night in October 2021

Not Really a 5 star Hotel ”

The price is lower than other 5 star hotels. But this hotel should be classified as 4 stars only

Reviewed October 31, 2021

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Dear Nasser, Thank you for taking the time to share your candid thoughts on Agoda following your recent stay at Media Rotana Dubai. We regret that were aspects of our hotel that did not deliver to your expectations. Please accept my most sincere apologies, it is most certainly not the intended experience we hope for our guests and the impression we wish to leave. Please be assured that we will review what transpired during your visit and address any lapses as need to further improve our guest's experience. Thank you for bringing this matter to our attention Kind regards, Sherif Madkour General Manager

Responded November 01, 2021
Media Rotana Dubai
5.2
Gwen from India
Business traveler
Classic Room
Stayed 1 night in March 2020

Above average”

i need to reschedule the dates to 29-30th March, I have been in touch with agoda, and the property from the 4th of march and still there is no positive revert. I have mentioned that the host has asked for reshdule because of the carona virus hysteria and dubai has been closed for 2 weeks. make sure the reschedule happens. donot come back saying the booking is non reschedulable.

Reviewed March 09, 2020

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5.2
Ayman from United Arab Emirates
Business traveler
Guest King Room
Stayed 5 nights in December 2022

check in problem”

check in problem

Reviewed December 16, 2022

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Dear Ayman, Thank you for sharing your feedback on Agoda. I sincerely regret to learn that we missed the mark in meeting your expectations and would like to apologize for the dissatisfaction expressed and for the inconvenience this may have caused you. Your feedback is well received and duly noted. We hope that there will be another opportunity to be of service to you again in the near future. Best regards, Sherif Madkour General Manager

Responded December 20, 2022
Media Rotana Dubai
4.4
Mallika from United Arab Emirates
Group
Guest King Room
Stayed 1 night in September 2022

Acceptable”

I been this hotel few times all service was very nice except for the NELSON’S BAR , the big security at the front speaks very bad and maybe he see i am the woman that why he not allowed me to get in. That is not good and if we have friends are stay this hotel why his friend can’t get in this bar with out the one who stay..

Reviewed October 07, 2022

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Dear Mallika, Thank you for sharing your feedback on Agoda. I sincerely regret to learn that we missed the mark in meeting your expectations. Hence, I would like to sincerely apologize for your experience at Nelsons. Rest assured that your comments will be further investigated for corrective actions to avoid other guests similarly disappointed. Best regards, Sherif Madkour General Manager

Responded October 10, 2022
Media Rotana Dubai
4.0
Ayman from United Arab Emirates
Business traveler
Guest King Room
Stayed 5 nights in December 2022

check in problem”

check in problem , bad room

Reviewed December 16, 2022

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Dear Ayman, Thank you for sharing your feedback on Agoda. I sincerely regret to learn that we missed the mark in meeting your expectations and would like to apologize for the dissatisfaction expressed and for the inconvenience this may have caused you. Your feedback is well received and duly noted. We hope that there will be another opportunity to be of service to you again in the near future. Best regards, Sherif Madkour General Manager

Responded December 20, 2022
Media Rotana Dubai
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