This property is in high demand!
123 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Near kuromon market, Dotonburi, lots of restaurant nearby.

Can leave bagage before check in and after check out

They have free toiletries and sleepwear.
10/10 would recommend for families/couples/solo travellers
The location was more than amazing to the train station
Free Wi-Fi
Front desk [24-hour]
Restaurants
Massage
Luggage storage
Breakfast
Car park [nearby]
Laundry
123 travelers have booked today.
Based on 35,398 verified reviews
10.0
9.4
8.9
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8.4
Nearest transportation options
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Nippombashi Subway Station is within 0.17 km
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Kintetsu-Nippombashi Station is within 0.17 km
Location rating score
There are 412 places in walking distance!
| Value for money | 8.7 |
| Location rating | 9.4 |
| Nearest airport | Osaka International Airport (ITM) |
| Distance to airport | 14.6 km |
Based on 28024 reviews from verified travelers
Yes! Sotetsu Grand Fresa Osaka Namba includes laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.
While residing at Sotetsu Grand Fresa Osaka Namba, jump start your trip by visiting the nearest destinations that are within close proximity to the property which include Doton Plaza, Hoanji Temple Nanbo, and WINS.
While lounging at Sotetsu Grand Fresa Osaka Namba, indulge in your evening or night out at full chicken, Akagakiya Namba, and CLUB LIFE to make the most out of your nightlife.
Sotetsu Grand Fresa Osaka Namba's policy relating to children's bedding considers guests age 7 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Sotetsu Grand Fresa Osaka Namba was built in 1997.
Verified past guests that have stayed at Sotetsu Grand Fresa Osaka Namba had an average nightly stay of 3 nights at this property.
Sotetsu Grand Fresa Osaka Namba's most popular month where verified guests have stayed the most is in December.
Verified business travelers that have stayed at this property have given Sotetsu Grand Fresa Osaka Namba an average rating of 8.2. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Verified families with young children that have stayed at this property have given Sotetsu Grand Fresa Osaka Namba an average rating of 8.4. You can look up more in depth customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Sotetsu Grand Fresa Osaka Namba an average rating of 8.7. You can look up more comprehensive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Sotetsu Grand Fresa Osaka Namba’s local neighborhood is Namba which consists of popular restaurants such as Osaka Tonteki, Ramen Tendo, and Okonomiyaki Mizuno.
The closest airport to Sotetsu Grand Fresa Osaka Namba is Osaka International Airport, 15.0 km away.

Experience Comfort and Convenience at Sotetsu Grand Fresa Osaka Namba
Welcome to Sotetsu Grand Fresa Osaka Namba, a 3.5-star hotel located in the vibrant city of Osaka, Japan. With its prime location and excellent amenities, this hotel offers a comfortable and convenient stay for both business and leisure travelers.
Built in 1997 and last renovated in 2016, Sotetsu Grand Fresa Osaka Namba offers modern and stylish accommodations that cater to the needs of every guest. The hotel features 698 well-appointed rooms, ensuring that there is always a space available for you. Whether you are traveling alone, with a partner, or with your family, you will find a room that suits your preferences and provides a relaxing haven after a day of exploring the city.
Check-in time at Sotetsu Grand Fresa Osaka Namba begins at 03:00 PM, allowing you to settle in comfortably and start your Osaka adventure. The check-out time is until 11:00 AM, giving you ample time to pack your belongings and bid farewell to this exceptional hotel. Please note that this hotel has a child policy in place, and while children are welcome, they may be subject to additional charges. The friendly and professional staff at Sotetsu Grand Fresa Osaka Namba are always ready to assist you with any inquiries or requests you may have, ensuring a hassle-free and enjoyable stay.
Conveniently located just a 60-minute drive away from the airport, Sotetsu Grand Fresa Osaka Namba offers easy access to the city's popular attractions, shopping districts, and dining establishments. Whether you are here to explore the historical landmarks, indulge in the local cuisine, or immerse yourself in the vibrant nightlife, this hotel serves as the perfect base for your Osaka adventures. Experience comfort, convenience, and warm hospitality at Sotetsu Grand Fresa Osaka Namba, your home away from home in Osaka.
Convenience at Your Fingertips: Sotetsu Grand Fresa Osaka Namba's Top-notch Facilities
Sotetsu Grand Fresa Osaka Namba is dedicated to providing utmost convenience to its guests, offering a range of top-notch facilities that cater to every need. With services like laundry service, daily housekeeping, and a laundromat, guests can easily keep their clothes fresh and clean throughout their stay.
Stay connected with the world with the hotel's complimentary Wi-Fi, available both in public areas and in all rooms. Whether you're in the lobby or relaxing in your cozy room, you can effortlessly browse the internet, check emails, or stream your favorite shows.
For guests who prefer to smoke, there is a designated smoking area within the premises, ensuring a comfortable and pleasant stay for everyone. Additionally, the hotel provides luggage storage facilities, allowing guests to securely store their belongings before check-in or after check-out.
To quench your thirst or grab a quick snack, make use of the conveniently located vending machines. With a variety of drinks and snacks available, you can satisfy your cravings at any time of the day.
With its array of convenience facilities, Sotetsu Grand Fresa Osaka Namba ensures that guests have a hassle-free and enjoyable stay, making it the perfect choice for travelers seeking comfort and convenience in the heart of Osaka, Japan.
Delicious Dining Options at Sotetsu Grand Fresa Osaka Namba
Indulge in a culinary journey at Sotetsu Grand Fresa Osaka Namba, where a range of delicious dining options await you. Start your day off right with a scrumptious breakfast buffet that offers a wide variety of choices to suit every palate. From freshly baked pastries to Japanese delicacies, there is something for everyone to enjoy.
After a day of exploring the vibrant city of Osaka, satisfy your taste buds at the hotel's onsite restaurant. With its elegant ambiance and delectable menu, the restaurant is the perfect place to unwind and indulge in a delightful dining experience. From authentic Japanese cuisine to international dishes, the skilled chefs at the restaurant ensure that every meal is a culinary masterpiece.
At Sotetsu Grand Fresa Osaka Namba, you can also enjoy the convenience of daily housekeeping, ensuring that your dining experience is always accompanied by a clean and comfortable environment. Whether you are enjoying a relaxing breakfast or a satisfying dinner, the hotel's dining facilities are designed to provide you with a memorable gastronomic experience.
Comfort and Variety at Sotetsu Grand Fresa Osaka Namba
Sotetsu Grand Fresa Osaka Namba offers a wide range of room options to suit every traveler's needs. From the cozy Standard Single Room for solo adventurers to the spacious Deluxe Double Room for two people, there is a room type for everyone.
For those seeking extra comfort, the Superior Double Room features a queen bed and provides a relaxing space to unwind after a day of exploring the vibrant city of Osaka. If you're traveling with friends or family, the Triple Room offers ample space with two single beds or a sofa bed.
Booking your stay at Sotetsu Grand Fresa Osaka Namba through Agoda ensures you get the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can easily compare room rates and availability, making it convenient to find the perfect room for your stay. Take advantage of Agoda's exclusive deals and discounts to make your trip to Osaka even more affordable. Experience comfort, convenience, and great savings when you book your stay at Sotetsu Grand Fresa Osaka Namba through Agoda.
Discover the Vibrant Charm of Namba in Osaka
Nestled in the heart of Osaka, Japan, Sotetsu Grand Fresa Osaka Namba offers a prime location to explore the vibrant neighborhood of Namba. Known as the entertainment and shopping district of Osaka, Namba is a bustling area that never sleeps, offering a myriad of attractions, dining options, and shopping experiences.
One of the main highlights of Namba is Dotonbori, a lively street filled with neon lights, giant billboards, and a wide array of restaurants serving up delicious local delicacies. Take a stroll along the canal and soak in the electrifying atmosphere, or indulge in some retail therapy at the numerous shops and boutiques that line the streets.
For those seeking a taste of traditional Japanese culture, Namba is also home to the historic Hozenji Temple. This serene temple is famous for its moss-covered statue of Fudo Myoo, a Buddhist deity, and offers a peaceful escape from the bustling streets of Namba.
With its convenient location and vibrant atmosphere, Namba is the perfect base for exploring all that Osaka has to offer. Whether you're a food lover, shopaholic, or culture enthusiast, this lively neighborhood is sure to captivate your senses and leave you with unforgettable memories.
Traveling to Sotetsu Grand Fresa Osaka Namba from the Nearest Airports in Osaka
Sotetsu Grand Fresa Osaka Namba, located in the vibrant district of Namba in Osaka, Japan, provides a convenient and comfortable base for exploring the city. When it comes to reaching the hotel from the nearest airports, travelers have a few options to choose from.
If you arrive at Kansai International Airport (KIX), the most convenient way to reach Sotetsu Grand Fresa Osaka Namba is by taking the Airport Limousine Bus. The bus departs directly from the airport and takes approximately 50 minutes to reach Namba Station. From there, it's just a short walk to the hotel. The bus service operates frequently throughout the day, ensuring a hassle-free journey.
Alternatively, if you prefer to take the train, you can board the Nankai Airport Express from Kansai International Airport to Namba Station. The journey takes around 40 minutes, and once you arrive at Namba Station, it's a quick stroll to Sotetsu Grand Fresa Osaka Namba. This option is ideal for those who prefer the convenience and efficiency of train travel.
For travelers arriving at Osaka International Airport (Itami Airport), the easiest way to reach Sotetsu Grand Fresa Osaka Namba is by taking a taxi or a combination of train and subway. Taxis are readily available outside the airport and offer a direct route to the hotel. Alternatively, you can take the Osaka Monorail from the airport to Senri-Chuo Station, then transfer to the Midosuji Line subway to reach Namba Station. From there, it's a short walk to the hotel.
Overall, whether you choose to take a bus, train, or taxi, reaching Sotetsu Grand Fresa Osaka Namba from the nearest airports in Osaka is a straightforward and convenient process. With its prime location in the bustling district of Namba, this hotel offers a great starting point for exploring the vibrant city of Osaka.
Exploring the Vibrant Surroundings of Sotetsu Grand Fresa Osaka Namba
Located in the heart of Osaka, Sotetsu Grand Fresa Osaka Namba offers easy access to a plethora of exciting landmarks and attractions. Just a short stroll away, you'll find yourself immersed in the lively atmosphere of Dotonbori, a famous street known for its vibrant neon lights, bustling restaurants, and iconic Glico Running Man sign. Indulge in delicious street food, shop for souvenirs, or simply soak in the energetic ambiance of this popular tourist spot.
For those seeking a taste of local culture, a visit to Kuromon Market is a must. This lively marketplace, also known as 'Osaka's Kitchen,' is a food lover's paradise. Wander through the narrow alleys lined with stalls selling fresh seafood, local produce, and mouthwatering street food. Sample some of the region's specialties, such as takoyaki (octopus balls) and kushikatsu (deep-fried skewers), and experience the vibrant culinary scene of Osaka.
In addition to these culinary delights, the surrounding area also boasts historical landmarks and entertainment venues. Take a short walk to Tsutenkaku, a famous tower that offers breathtaking views of the city. Cross the iconic Ebisu Bridge and explore the vibrant shopping district of Nipponbashi Denden Town, known for its electronics and manga stores. Discover the serene beauty of Hozen-ji Temple and its charming surrounding alley, Hozenji Yokocho. For a dose of entertainment, catch a show at the Namba Grand Kagetsu Theater or enjoy a sporting event at Osaka-furitsu Taiiku Kaikan.
With its prime location, Sotetsu Grand Fresa Osaka Namba serves as the perfect base for exploring the diverse attractions and landmarks that Osaka has to offer. Whether you're a food enthusiast, a history buff, or a lover of entertainment, there's something for everyone within easy reach of this stylish hotel.
Convenient Public Transport Stations near Sotetsu Grand Fresa Osaka Namba
Sotetsu Grand Fresa Osaka Namba is ideally located near several public transport stations, ensuring easy access to explore Osaka and beyond. The hotel is just a short walk away from Shin Imamiya Train Station, which provides convenient connections to major cities in Japan. Additionally, Ebisucho Metro Station is also nearby, offering access to the Osaka Metro system and allowing guests to easily reach popular attractions such as Osaka Castle and Universal Studios Japan.
For those looking to explore the city by foot, Sotetsu Grand Fresa Osaka Namba is situated close to Shiomibashi and Ashiharabashi Stations, providing easy access to the vibrant Namba area with its bustling shopping streets, entertainment venues, and delicious local cuisine. Moreover, Daikokucho Subway Station and Kintetsu-Nippombashi Station are within walking distance, making it convenient for guests to visit popular destinations like Dotonbori and Kuromon Ichiba Market.
Travelers arriving or departing by air will appreciate the proximity of Osaka Namba Train Station and Osaka City Air Terminal Train Station, both just a short distance from the hotel. These stations offer direct connections to Kansai International Airport, ensuring a hassle-free journey for guests. Lastly, Imamiyaebisu Station is also nearby, providing easy access to the Kizugawa area and its picturesque scenery.
With its strategic location near these public transport stations, Sotetsu Grand Fresa Osaka Namba offers guests the convenience and flexibility to explore Osaka and its surrounding areas with ease.
A Culinary Adventure in the Heart of Osaka
Located in the vibrant Namba district of Osaka, Sotetsu Grand Fresa Osaka Namba is surrounded by an array of delightful dining options. Just steps away from the hotel, you'll find Takashimaya, a renowned department store that houses several restaurants offering a variety of cuisines. For those craving some mouthwatering Japanese barbecue, Yakiniku Rikimaru Sennichimae and Yakiniku Rikimaru Namba Minatomachi are must-visit destinations. Indulge in their premium cuts of meat and savor the rich flavors that will leave you wanting more. If you're in the mood for some authentic Osaka-style okonomiyaki, head to Okonomiyaki Mizuno, where you can enjoy this savory pancake dish prepared right in front of you. For a taste of Osaka's famous takoyaki, Takoyaki Wanaka Namba is the place to be. Sink your teeth into these delicious octopus-filled balls, crispy on the outside and soft on the inside. And if you're a fan of ramen, Oretachino-curry Ramen Koji Labo Osaka-namba is a must-try, offering a unique fusion of curry and ramen. These are just a few of the many culinary delights that await you in the vicinity of Sotetsu Grand Fresa Osaka Namba. With such a diverse range of restaurants, your taste buds are in for a treat!
Shop 'til You Drop in Osaka's Vibrant Namba District
Located in the heart of Osaka's bustling Namba district, Sotetsu Grand Fresa Osaka Namba offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find a treasure trove of retail therapy options. Start your shopping spree at Yamaguchien, a popular store known for its wide selection of traditional Japanese crafts and souvenirs. For fashion enthusiasts, momo to nana is a must-visit boutique featuring trendy clothing and accessories. Tech-savvy travelers will be delighted by the extensive range of electronics at Joshin Namba. If you're in the mood for some local gourmet treats, head to Yu Yoshimura, a renowned confectionery shop offering delectable Japanese sweets. And for those craving a spicy kick, Mouko Tanmen Nakamoto Meguro serves up mouthwatering bowls of Tanmen ramen. Shanghai Xintiandi is a shopping complex that combines luxury brands with trendy fashion boutiques, making it a paradise for fashionistas. Don't miss the chance to explore the vibrant Doguya-Suji Arcade, where you can find an array of kitchenware and restaurant supplies. Tower Knives Osaka is a haven for culinary enthusiasts, offering a wide selection of high-quality knives. And of course, no visit to Osaka is complete without experiencing the bustling energy of Naniwa Meibutsu Ichibirian Dotombori, a famous shopping street lined with shops, restaurants, and entertainment venues. With so many shopping landmarks just a stone's throw away, Sotetsu Grand Fresa Osaka Namba is the perfect base for a retail adventure in Osaka.
Affordable Luxury: Experience Osaka without Breaking the Bank at Sotetsu Grand Fresa Osaka Namba
When it comes to finding the perfect accommodation in Osaka, affordability and comfort are key factors. Look no further than Sotetsu Grand Fresa Osaka Namba, where you can experience the best of both worlds without breaking the bank. With an average room price of just $91, this hotel offers exceptional value for money compared to the city's average price of $124.
At Sotetsu Grand Fresa Osaka Namba, you can enjoy the luxury of a well-appointed room without compromising on quality. Each room is tastefully decorated and equipped with modern amenities, ensuring a comfortable and relaxing stay. Whether you're traveling for business or leisure, this hotel provides a convenient and affordable option for exploring the vibrant city of Osaka.
With its prime location in the heart of Osaka, Sotetsu Grand Fresa Osaka Namba puts you within easy reach of popular attractions, shopping districts, and dining options. Immerse yourself in the rich culture and history of Osaka, knowing that you have found a budget-friendly oasis amidst the bustling city. Book your stay at Sotetsu Grand Fresa Osaka Namba today and experience the perfect blend of affordability and luxury.
Excellent Service and Convenient Location
Sotetsu Grand Fresa Osaka Namba has received rave reviews from its guests, who praise the excellent service provided by the friendly and helpful staff. From the moment you arrive, you'll be greeted with warm smiles and a willingness to assist with any queries or requests. The hotel's cleanliness is also highly regarded, with guests consistently mentioning the spotless rooms. The convenient location of the hotel is another highlight, making it a perfect choice for travelers looking to explore Osaka. Situated in the heart of Namba, guests can easily access popular attractions, shopping districts, and dining options. Overall, Sotetsu Grand Fresa Osaka Namba offers a memorable stay with its exceptional service and prime location.
A Perfect Blend of Comfort and Convenience
Sotetsu Grand Fresa Osaka Namba is a hotel that consistently receives positive customer ratings, making it a top choice for travelers visiting Osaka, Japan. With an overall rating of 8.6, it is evident that guests are highly satisfied with their stay at this hotel.
One of the standout features of Sotetsu Grand Fresa Osaka Namba is its exceptional value for money. With a rating of 8.6 for value, guests appreciate the affordable rates without compromising on quality. This hotel offers a wide range of amenities and services that cater to the needs of every traveler, ensuring a memorable and comfortable stay.
The hotel's facilities also receive high praise, with a rating of 8.2. Guests have access to modern and well-maintained facilities, including a fitness center and a business center, allowing them to stay productive and active during their stay. The cleanliness of the hotel is also highly rated, with a score of 8.5, ensuring that guests can enjoy a hygienic and pleasant environment throughout their stay.
Furthermore, the location of Sotetsu Grand Fresa Osaka Namba is a major highlight, receiving an impressive rating of 9.3. Situated in the vibrant Namba district, guests have easy access to popular attractions, shopping centers, and a wide variety of dining options. This prime location allows guests to immerse themselves in the vibrant energy of Osaka while enjoying the convenience of nearby transportation options.
Guests also rave about the comfort provided by the hotel, with a perfect rating of 10.0. The rooms are thoughtfully designed and equipped with modern amenities to ensure a restful and rejuvenating stay. Additionally, the staff at Sotetsu Grand Fresa Osaka Namba receive high marks for their exceptional performance, with a rating of 8.8. Guests appreciate the friendly and attentive service provided by the hotel's staff, making their stay even more enjoyable.
Overall, Sotetsu Grand Fresa Osaka Namba is a hotel that consistently exceeds guests' expectations. With its perfect blend of comfort, convenience, and outstanding customer service, it is no wonder that this hotel receives such positive customer ratings.
Excellent8.4
Facilities
Exceptional9.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Smoking area is available on the first floor.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests love this hotel's prime location, with easy access to popular landmarks like Dotonburi, Kuromon Market, and Nippombashi subway station. The clean and comfortable rooms come with free toiletries, while multilingual staff are helpful. Guests appreciate the extra touch of comfort with free gifts like face masks, sunscreen, and pyjamas.
Although room size is small and there is limited luggage space, cleanliness could improve. Some sheets had visible stains and guests reported issues with hygiene, furniture and room setup.
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We stayed in November and overall it was a good hotel. Rooms seemed standard size for Japanese hotels. Room was clean. Self check in was easy. A few cons were that the fridge did not go cold at all so when we tried to use it the first night the food spoiled. Air con was warm which while fine for me, my husband got too hot, just kept the window open at night which was fine. Also slight difficultly with laundry as we had put on a load of laundry and set a timer for when it went off so that we could go down and reset the dryer function as we anticipated it wouldnt dry fully. We went down after the timer sounded and our laundry was gone and had been taken to reception. I dont know if maybe the timr on the washing machine had not been accurate or if someone had requested removal as soon as it ended (it probably took about 3 - 5 minutes after our timer went off to reach the laundry while waiting for elevator). But we went down to collect our clothes which were very wet, waited an hour in the laundry room for a free dryer again, but none became available so had to go find a public laundromat to dry the clothes. Other than that great location and stay was good :)
Dear Guest, Thank you very much for staying at Sotetu Grand Fresa Osaka Namba in November and for taking the time to share such detailed feedback with us. We are pleased to hear that you found the room clean, the size reasonable for Japan, and the self check-in process easy. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. We are very sorry that the refrigerator did not cool properly and that the air conditioning temperature was not comfortable for your husband. We will have our team inspect these items to prevent similar issues in the future. Regarding the laundry room incident, we deeply apologize for the confusion and the inconvenience it caused. It must have been very frustrating to find your clothes removed before you returned, especially when they were still wet. We will review the timing settings of the machines as well as our procedures to ensure that guests’ laundry is handled appropriately and that situations like this do no
Thoroughly enjoyed our stay here! We arrived well before check in but staff allowed us to leave our luggage with them while we explore the surrounding area. Check in and check out were both automated and very easy to navigate. Appreciated how generous they were with the freebies such as toiletries and pajamas (didn’t even bring my own set because of this). Heating for the whole building is centralized so you are not able to control the temp in the room, but we found that leaving the window slightly ajar is enough to cool the room. We just made sure to close the window when we leave. Room is small but that’s to be expected for Japanese hotels! Not a problem as you can open your luggage in the hallway by the door. Hotel staff also allowed us to leave our luggage with them after check out - they just asked what time we would be coming back. Location is great, just a few mins walk to the train station, Dohtonbori, and airport bus drop off point at Dohton Plaza. Will be coming back for sure!
Thank you very much for staying at Sotetu Grand Fresa Osaka Namba and for sharing your detailed and thoughtful feedback. We are delighted to hear that you enjoyed your stay and found our luggage service, automated check-in/check-out, and provided amenities convenient. We appreciate your understanding regarding the room size and centralized heating, and are glad that you were able to make your stay comfortable. It is also wonderful to hear that our location, just a few minutes’ walk to the train station, Dotonbori, and the airport bus drop-off point, was convenient for your travels. Your kind words truly encourage our team to continue providing excellent service. We sincerely look forward to welcoming you again at Sotetu Grand Fresa Osaka Namba on your next visit to Osaka. Thank you again for your support and feedback! Sotetsu Grand Fresa Osaka Namba
I stayed at Sotetsu Grand Fresa and it’s honestly a great choice for first-timers in Osaka. The location is super convenient — right near the entrance of Dotonbori and just a short walk from Nippombashi Station, Exit 2 (pink line). Even for someone like me who usually gets lost, it wasn’t hard to navigate at all. The hotel itself is decent and has everything you need. There’s a small fridge, and surprisingly good shampoo, body soap, and hand soap (I really want to highlight this because they were genuinely nice to use!). The bed and pillow were also comfortable enough after long walking days. Do note that it can get noisy at night — Dotonbori feels like the night never ends, and you can sometimes hear people, fire engines, or ambulances passing by. But other than that, I think the price is reasonable for the location. Overall, I’d still recommend it for the convenience and comfort, especially if you want to be near tourist spots
Dear Guest, Thank you very much for staying at Sotetsu Grand Fresa Osaka Namba and for sharing such a detailed review. We are delighted to hear that you found our location convenient and easy to navigate, and that you enjoyed the comfort of our beds and amenities. Your kind words about our toiletries are much appreciated, and we are glad they contributed to a pleasant stay. We apologize for any noise from the surrounding area and appreciate your understanding. Your feedback is very valuable to us, and we hope that despite this, you enjoyed your time in Osaka. We look forward to welcoming you back on your next visit to Osaka. Warm regards, Sotetsu Grand Fresa Osaka Namba
**Location Excellent It was great that I didn't have to use the stairs when coming up from the underground road at Namba Station to exit 5 of Nipponbashi Station. The subway was close, making it easy to move anywhere. When going to Kansai Airport, you can take the limousine bus from Doton Plaza (3 minutes from the hotel), and you can get off right in front of the departure hall. It is right across from Dotonbori. The bus stop for the Kyoto day tour is also just across the street. The hotel breakfast was simple but substantial, and I was able to eat well. Since it was summer, there was a good coin laundry for washing clothes, and I used it quietly in the early morning hours. On weekends, the waiting line was long, and I had to wait an hour. It was convenient that washing and drying were done together. ***Disappointing Points. I was glad that I could leave my bag when I arrived before check-in, but my reservation was wrong. I had reserved a non-smoking twin room, but they said it was booked as a smoking room, which was confusing. It was written as non-smoking on the Agoda booking screen, but the hotel said that Agoda had sent the order as smoking, claiming it was Agoda's mistake. I attempted to change my room, but they said it was fully booked on the day of check-in and there was nothing they could do. So, I spent the first night in a smoking room. However, by night, the 13th floor smelled so bad that I couldn't walk around. Traveling with a minor, I tried to change the room again the next day, but there were no twin rooms available, so I spent the second day in a double bed room and changed rooms again on the third day to the superior twin room I had reserved. When I contacted Agoda about the wrong booking on the first day, I only received a message telling me to resolve it with the hotel, which was a bit disappointing. This is how my first Agoda trip began... Fortunately, I was grateful that the hotel staff quickly reacted flexibly. I think my choice of hotel was excellent.
고객님, 저희 호텔을 이용해 주시고 소중한 후기를 남겨주셔서 진심으로 감사드립니다. 호텔의 위치, 조식, 세탁실 등 여러 부분에 만족해 주신 점 매우 기쁘게 생각합니다. 특히 공항 리무진이나 주변 관광지 접근성 등 자세한 후기까지 공유해 주셔서 진심으로 감사드립니다. 다만 예약하신 객실 유형과 실제 배정된 객실의 차이로 인해 불편을 드린 점에 대해 진심으로 유감스럽게 생각합니다. 확인 결과, 고객님의 예약 정보는 예약 대행사(Agoda) 측 시스템에서 ‘흡연실’로 전달된 상태로, 이로 인해 처음에 원하신 금연 트윈룸으로 배정해 드리지 못했던 점 양해 부탁드립니다. 해당 사항은 예약 플랫폼의 전달 오류로 발생한 문제였으며, 저희도 이와 같은 일이 발생하지 않도록 예약 시스템과의 연동 확인을 더욱 철저히 하고 있습니다. 이후 빠른 시일 내에 객실을 변경해 드릴 수 있었던 점은 다행으로 생각하며, 그 과정에서도 고객님의 이해와 협조에 깊이 감사드립니다. 그럼에도 불구하고 “호텔 선택은 탁월했다”고 평가해 주신 점, 직원 모두에게 큰 힘이 되었습니다. 다음 방문 시에는 처음부터 끝까지 더욱 만족스러운 경험이 되실 수 있도록 최선을 다하겠습니다. 감사합니다.
180 meters to public transportation
Located in heart of Osaka
Currency exchange
Free Wi-Fi in all rooms!
“Room too hot!”
I’ve stayed in numerous Sotetsu hotels in Japan and Korea. By far, this was the most uncomfortable for me. First, the negatives…My chief complaint for this hotel is the central AC. This means you can’t control the room temperature. You can only turn the air on or off. The entire week of my stay, mostly the heater was on blast! It’s mid November but it wasn’t even too cold outside yet. It became so uncomfortable that I had to open the window. But then I can hear the street noise despite being on the 9th floor. Next issue is the room fridge, it is nearly useless. Doesn’t keep drinks cold at all. Food will probably spoil. I’m diabetic so I need to keep my insulin cold. If it is summertime, this wouldn’t be ok for me. For the positives, the hotel is quite new and in a very good location. It is slightly outside Dotonbori but very close walking distance. Restaurants and convenience stores nearby. Very close to Nipponbashi station where you can take the Nankai Rapit train which is the cheapest and most convenient way to and from KIX. The buffet breakfast is by far one of the best I’ve had. The variety of dishes and drinks are amazing! A must-try! The room size and layout is typical and clean as expected of a Japanese business hotel. Service at check in & out is seamless. Excellent service by front desk and housekeeping as well. So will I stay here again? For the price and accessibility, yes. But if the AC issue is still the same, sorry, that would be a big NO! I can’t imagine it in the warmer months.
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about the breakfast offerings, as we strive to provide a delightful culinary experience for our guests. We regret to hear that the temperature control in your room did not meet your expectations. We amend the central setting according to the temperature of the day to provide a comfortable environment to our guests, although we understand that individual preferences may vary. Your concerns regarding the mini cool insulator and its temperature settings have also been noted. If the guests need to keep the medication under certain temperature, we recommend to keep it in the fridge in our front desk. We apologize for any discomfort this may have caused you during your stay. We value your insights and will consider them as we look for ways to enhance our guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you ba