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Shangri-La Dubai Apartments
Shangri-La Dubai Apartments
Shangri-La Dubai Apartments
Shangri-La Dubai Apartments
Shangri-La Dubai Apartments
Shangri-La Dubai Apartments
Shangri-La Dubai Apartments

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9.2

Exceptional

271 reviews

271 reviews

View12
Breakfast9
Housekeeping4
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Ikandy

50 m

Canadian University Dubai

190 m

Union Coop Hypermarket

210 m

Union COOP

230 m

Derby Art Gallery

280 m

Popular landmarks
Burj Khalifa

1.3 km

The Dubai Mall

1.3 km

Dubai Aquarium & Underwater Zoo

1.5 km

The Dubai Fountain

1.5 km

Dubai Creek

6.8 km

Closest landmarks
Number One Tower Suites

270 m

Carlton Downtown Hotel

360 m

Dental Center

380 m

Emirates Grand Hotel

390 m

DAMAC Properties Dubai PJSC

670 m

Shangri-La Dubai Apartments

Sheikh Zayed Road, Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, 75880 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Sheikh Zayed Road, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Burj Khalifa. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

440 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent view

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Dubai are being booked every minute!
Value for money8.8
Distance to city center5 Km
Location rating9.3
Nearest airportDubai International Airport (DXB)
Distance to airport10.7 km

Rooms available at Shangri-La Dubai Apartments

2 Bedroom Apartment
...
  • Room size: 168 m²/1808 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
3 Bedroom Apartment
...
  • Room size: 222 m²/2390 ft²
  • Partial sea view
  • 1 king bed & 1 king bed & 2...
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One-Bedroom Club Suite - Lounge Access Including Afternoon Tea, All Day Soft Beverages, Evening Sundowners & Canapes
...
  • Room size: 83 m²/893 ft²
  • Sea view
  • 1 queen bed
Enter dates to see prices
Horizon King Club Room - Lounge Access Including Afternoon Tea, All Day Soft Beverages, Evening Sundowners & Canapes
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Horizon Executive Room - Lounge Access Including Afternoon Tea, All Day Soft Beverages, Evening Sundowners & Canapes
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 1 king bed
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Executive Studio
...
  • Room size: 68 m²/732 ft²
  • Outdoor view
  • 1 king bed
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Studio Apartment
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Horizon Premier Room - Lounge Access Including Afternoon Tea, All Day Soft Beverages, Evening Sundowners & Canapes
...
  • Room size: 66 m²/710 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe King Room with Burj Khalifa View
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Room with Sea View
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Dubai Apartments?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 315 AED. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Dubai Apartments also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Dubai Apartments has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Dubai Apartments?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Dubai Apartments. Adults can enjoy breakfast offered with an additional charge of 150 AED if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments features 3 on-site restaurants for your dining convenience.

Can special events be hosted at Shangri-La Dubai Apartments?

Your special occasion or event can be hosted at one of the 3 versatile venues.

What is the smoking policy at Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments is located in Sheikh Zayed Road, famous for good restaurants such as The Sum Of Us, Tresind and Urth Caffe.

What popular shopping places are close to Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments is located in Sheikh Zayed Road area which features shopping places such as City Walk, Mazaya shopping centre and Holiday Centre.

What are popular attractions near Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments is located in Sheikh Zayed Road area, which is famous for attractions such as Al Satwa Park 3, Mattel Play! Town Dubai and Dubai Smart Police Station.

What popular natural sightseeing spots are close to Shangri-La Dubai Apartments?

Shangri-La Dubai Apartments is located within Sheikh Zayed Road, which makes it conveniently close to natural sights including Colored waterfall.

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Explore the neighborhood

What people love about Shangri-La Dubai Apartments

  • 10

    Exceptional
    Staff 

    "Staff are kind, nice view, nice hotel we will visit again"

    Sarantuya

    |

    January 4, 2022

  • 10

    Exceptional

    "Feeling safe and comfortable"

    Duong

    |

    December 22, 2021

  • 9.6

    Exceptional

    "One of the best hotel in dubai."

    Jom

    |

    June 17, 2021

Property ranking|Compared to 3,330 Dubai properties
See all rankings
Value for money score
8.8/10
Location score
9.4/10
Service score
9.4/10
Cleanliness score
9.4/10
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Better than
99
%
of Dubai properties
Overall rating:

9.2

Exceptional
271 reviews
Cleanliness
9.4
Facilities
9.2
Location
9.3
Read all reviews >
What travelers say they love:
Will book again here when in Dubai
Cynthia from Philippines
Family with older children
More about Shangri-La Dubai Apartments

More about Shangri-La Dubai Apartments

Shangri-La Dubai Apartments

For travelers who want to take in the sights and sounds of Dubai, Shangri-La Dubai Apartments is the perfect choice. Its convenient location right in the city center allows you more time to see all that Dubai has to offer. Enjoy more possibilities on your vacation at Shangri-La Dubai Apartments, with its convenient location just 1.2 km from the Burj Khalifa.
Enjoy all that Shangri-La Dubai Apartments has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Dubai is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Shangri-La Dubai Apartments. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Shangri-La Dubai Apartments provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Shangri-La Dubai Apartments are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a coffee or tea maker, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Shangri-La Dubai Apartments. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Fill your days with the array of activities and facilities offered at Shangri-La Dubai Apartments. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Shangri-La Dubai Apartments, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Beat the hot weather with cooling water activities like snorkeling and non-motorized water sports. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room, tennis court and golf course on site. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Dubai! Be sure to visit The Dubai Fountain located 1.5 km away, an item on every checklist of those who travel to Dubai. Find that special item or souvenir that will commemorate your trip to Dubai at The Dubai Mall located 1.3 km away.


Reasons to stay here

Find incredible value for money here, which is ranked better than 99% of the city's accommodation.
Compared to other accommodations in Dubai, facilities here are rated higher than 99% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 99% of other accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

15 mentions

Housekeeping

3 mentions

Taxi

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Tamil
  • Thai
  • Turkish
  • Vietnamese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • Pool with view
  • Sauna
  • Snorkeling
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • High floor
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Vegetarian
  • Full English/Irish
Restaurants on site

Dunes Cafe

  • Cuisine: International
  • Menu: A-la-carte

Shang Palace

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet

Hoi An

  • Cuisine: Vietnamese
  • Menu: Buffet
Location
Sheikh Zayed Road, Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, 75880
Exceptional
Location

9.3

Airports

  • Dubai International Airport (DXB)
    10.7 km 33 min drive
  • Sharjah International Airport (SHJ)
    28.0 km 41 min drive

Public transportation

  • Financial Center Metro Station
    450 m
  • Emirates Towers Metro Station
    1.3 km 8 min drive

Hospital or clinic

  • Dental Center
    380 m

Shopping

  • The Dubai Mall
    1.3 km

Convenience store

  • Circle K
    790 m 10 min drive

Cash withdrawal

  • ATM
    220 m
What's nearby

Popular landmarks

  • Burj Khalifa
    1.3 km
  • The Dubai Mall
    1.3 km
  • Dubai Aquarium & Underwater Zoo
    1.5 km
  • The Dubai Fountain
    1.5 km
  • Dubai Creek
    6.8 km
  • Wild Wadi Waterpark
    11.4 km
  • Burj Al Arab
    11.5 km
  • Ski Dubai
    12.6 km
  • Dubai Miracle Garden
    16.8 km
  • Atlantis Aquaventure Waterpark
    17.4 km

Nearby landmarks

  • Ikandy
    50 m
  • Canadian University Dubai
    190 m
  • Union Coop Hypermarket
    210 m
  • Union COOP
    230 m
  • Number One Tower Suites
    270 m
  • Derby Art Gallery
    280 m
  • Carlton Downtown Hotel
    360 m
  • Dental Center
    380 m
  • Emirates Grand Hotel
    390 m
  • Zyara
    400 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • There is an additional breakfast charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee315 AED
  • Distance from city center5 Km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)150 AED

The property

  • Number of bars/lounges3
  • Number of restaurants3
  • Number of rooms 125
  • Year property opened2003

Reviews of Shangri-La Dubai Apartments from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.4
Facilities9.2
Location9.3
Service9.4
Value for money8.8
High score for Dubai
Rating
9+ Exceptional (75)
8-9 Excellent (15)
7-8 Very Good (4)
6-7 Good (0)
<6 Below Expectation (4)
Time of the year
Mar - May (10)
Jun - Aug (37)
Sep - Nov (19)
Dec - Feb (32)
All guests (271)
All room types
All languages

Show reviews that mention 

Showing 98 verified guest comments
12345
10.0
Exceptional
Yash from India
Couple
Executive Studio Apartment
Stayed 3 nights in January 2020

Exceptional Customer Service ”

The hotel is situated in Sheikh Zayed Road and you won’t complain on the location. The staff at the reception are exceptionally polite and very respectful. My flight landed at 5 am and I entered the hotel at around 5:30am. My check in time was at 3 pm but the receptionist got the room ready within an hour when I told him that I had taken a 20 hour long flight to Dubai and I’m extremely tired. Additionally, he didn’t charge a single Dhiram for such act of kindness and hospitality. Kudos to your service team. We have decided to stay at your hotel whenever we come to Dubai. Thanks for making our honeymoon memorable.

Reviewed January 14, 2020

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Dear Yash, Please accept our sincere thanks for your patronage at Shangri-La Hotel, Dubai and for taking your valuable time to share your experience with us on Agoda. It is through comments such as yours that we are able to keep ourselves highly motivated to continue to delight our guests. We are excited to read your positive feedback on our hospitality and I am happy that our reception colleague was able to accommodate your early arrival and provide an exceptional service. We aim to delight and provide our guests with the authentic experience straight from the heart and go to great lengths to ensure that our guests are given the attention and comfort they deserve. Thank you for your compliments, it was indeed our pleasure to take care of you. We look forward to welcoming you back on your next visit at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel General Manager

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Shangri-La Dubai Apartments
10.0
Exceptional
Yaqoob from Oman
Family with young children
2 Bedroom Apartment
Stayed 2 nights in March 2019

Excellent Service & Excellent location.”

I have no comments in this hotel, I received a warm smiling faces to all staff in general, from the parking area, reception counters, food services, room boys etc.... you just name it. The staff in this hotel are more than happy to serve you and help you as much as they can. I really enjoyed a lot staying in Shangri-La in UAE and my children enjoyed more than me. Please keep up the same standards. For sure I will be back again and again. Many thanks Shangri-La.

Reviewed March 24, 2019

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Dear Yaqoob, We would like to thank you for staying at Shangri-La Hotel, Dubai and for taking the time to write and share your positive experience on Agoda. We are delighted to read your complementary words with regards to our colleagues’ exceptional service. In our hotel, our dedicated and experienced colleagues cater to the needs of guests with utmost care, and services rendered straight from the heart. Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, DIFC, Downtown Dubai and Burj Khalifa. We look forward to welcoming you back at Shangri-La Hotel, Dubai and please let us know if we should be of any assistance to you. Yours sincerely, Hakan Ozel, General Manager

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Shangri-La Dubai Apartments
9.6
Exceptional
Farid from United Arab Emirates
Family with young children
Executive Studio Apartment
Stayed 1 night in July 2019

All is perfect. only the management of swimming pool. ”

I have 5 remarks: 1- The 2 outdoor showers of the pool must be adjusted. It does not work well. I did remake your work I do not know if they told you. they say yes yes yes but in the end they do not do anything. 2- The pool floor is very dangerous, my daughter slipped and it hurts. Either you change the ceramics by a special ceramics for the swimming pools or you come out with an anti-slip mat. 3- The anti-slip mat also helps not to burn your feet. 4- The umbrellas must be open so that the long chair will not be very hot at the arrival of your customers. 5- We understand that you can not ban smoking at the Pool. But at least prohibited CHICHA that disturbs your customers. Especially children. Hoping that my remarks are a plus for you.

Reviewed July 22, 2019

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Dear Mr Farid, Many thanks for the feedback you have posted on Agoda and thank you for staying at the Shangri-La Hotel, Dubai. We have noted your comments during your stay and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our hotel product. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Hakan Ozel, General Manager

Responded July 22, 2019
Shangri-La Dubai Apartments
10.0
Exceptional
Saif from United Arab Emirates
Couple
Studio Apartment
Stayed 2 nights in December 2020

Pefect hotel”

All the staff in the hotel were kind and helpfull one of the best hotel in Dubai

Reviewed December 11, 2020

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Dear Saif, Our sincere thanks to you for patronizing Shangri-La Hotel, Dubai and posting your valuable feedback on Agoda. We are delighted to read you had an amazing experience and found our hotel excellent during your stay. Thank you for your compliments shared towards our colleague’s hospitality. It is through valuable comments such as yours that we continuously keep ourselves motivated to deliver the best experience towards our guests all the time. It was indeed our pleasure to take care of you. We look forward to welcoming you back at Shangri-La Hotel Dubai soon. With best regards, Hakan Ozel General Manager

Responded December 13, 2020
Shangri-La Dubai Apartments
9.6
Exceptional
YounJae from South Korea
Couple
Studio Apartment
Stayed 2 nights in October 2019

very nice location good to cook”

Has a great view of Burj kalifa from room. It has a little kitchen to cook and has a supermarket right across the road. Staffs are friendly and king. Fancy pool on the top of the hotel and one connected to 4th floor with hot pool.

Reviewed October 11, 2019

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Dear YounJae, Thank you for taking your precious time to write and share your experience with us on Agoda. We are delighted to learn that you find our furnished apartments an amazing place to stay and enjoyed the cooking facilities, proximity to nearby local markets as well as our hospitable colleagues’ attentiveness. It was indeed our pleasure to be at your service. We go to great lengths at our hotel to ensure that our guests are given the care and comfort they deserve, thank you for your positive remarks. We are looking forward to your next visit to welcome you back at Shangri-La Hotel, Dubai. Yours sincerely, Hakan Ozel, General Manager

Responded October 16, 2019
Shangri-La Dubai Apartments
10.0
Exceptional
ABEER from United States
Family with young children
2 Bedroom Apartment
Stayed 4 nights in April 2019

BEST LOCATION SPICL FOR FAMILY”

LOCATION ROOM SIZE THE HOTEL SERVICE &LOUXRY

Reviewed April 16, 2019

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Dear Abeer, We would like to thank you for staying at Shangri-La Hotel, Dubai and for taking your valuable time to post your comments on Agoda. Our dedicated and highly motivated colleagues accommodate the needs of our valuable guests, such as yourself, with the utmost care and services rendered straight from the heart. Shangri-La Hotel, Dubai offers 302 luxuriously appointed rooms and suites, as well as a Horizon Club services with exclusive benefits. Hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, DIFC, Downtown Dubai, Dubai Mall and City Walk. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Yours sincerely, Hakan Ozel, General Manager

Responded April 17, 2019
Shangri-La Dubai Apartments
9.2
Exceptional
Jays
Family with teens
Studio Apartment
Stayed 2 nights in November 2018

A pleasant stay”

Very big room with kitchen, excellent city view, great breakfast. The restroom was a bit small and we had to make shower inside the bath tub which I don’t prefer. There was no big sofa for child to sleep on so we had to add a extra bed. Other things were fine. I love the fresh flowers display in all shangrla hotels.

Reviewed February 17, 2019

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Dear Jays, Many thanks for the positive rating that you have posted on Agoda and for your visit at Shangri-La Hotel, Dubai. We aim to delight and provide all our guests with the highest standards in service and hospitality, our people go to great lengths to ensure our facilities and product is second to none. We have noted your feedback during your stay and will update your profile enable to assist you on your next visit. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our hotel product. We certainly hope that you would stay with us again soon and I look forward to warmly welcoming you back. With best regards, Hakan Ozel, General Manager

Responded February 17, 2019
Shangri-La Dubai Apartments
10.0
Exceptional
Sanjay from India
Couple
Executive Studio Apartment
Stayed 6 nights in August 2019

Excellent”

the best in dubai

Reviewed March 02, 2020

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Dear Sanjay, Thank you very much for taking the time to share your review on Agoda following your recent stay at Shangri-La Hotel, Dubai. We are delighted to read that you were satisfied with our hospitality and services during your visit. Your comments are a great encouragement for us to continue our commitment to create a memorable experience towards our guests. It was our privilege to be at your service and we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel General Manager

Responded March 05, 2020
Shangri-La Dubai Apartments
9.2
Exceptional
Edwena from Hong Kong SAR, China
Couple
3 Bedroom Apartment
Stayed 2 nights in January 2020

Very Good Location and services”

Hotel location is very good, many restaurants nearby and have shuttle bus going to Dubai Mall, good choice for everyone. Will stay here again next time.

Reviewed February 11, 2020

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Dear

Responded February 13, 2020
Shangri-La Dubai Apartments
9.2
Exceptional
Cynthia from Philippines
Family with teens
2 Bedroom Apartment
Stayed 6 nights in January 2020

Comfortable, huge room”

Two bedroom suite apartment is so spacious, well equipped and with superb view of Burj Khalifa. Will book again here when in Dubai

Reviewed January 15, 2020

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Dear Cynthia, Thank you for taking your precious time to share your review with us on Agoda. We are delighted to learn you had a great experience whilst staying with us during your recent visit and that you enjoyed the superb views of the Burj Khalifa. Thank you for your compliments, it was our pleasure to be at your service. Our heartfelt gratitude for your patronage and we are looking forward to welcome you back at Shangri-La Hotel, Dubai in the near future. With kind regards, Hakan Ozel General Manager

Responded January 19, 2020
Shangri-La Dubai Apartments
9.2
Exceptional
MAN from Hong Kong SAR, China
Couple
Studio Apartment
Stayed 2 nights in December 2018

Excellent Location”

The location is perfect, walking distance to the metro and perfect view to Burj Khalifa.

Reviewed June 28, 2019

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Dear Mr Man, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay and it was our pleasure to be at your service. Your positive comments about our hotel location is thoroughly appreciated. It was our privilege to serve you and we are looking forward to welcoming you back at Shangri-La Hotel, Dubai in the near future. Best regards, Hakan Ozel, General Manager

Responded November 13, 2019
Shangri-La Dubai Apartments
8.4
Excellent
Heidi from Philippines
Family with young children
Studio Apartment
Stayed 2 nights in May 2019

Perfect Location, Wonderful Experience”

I have nothing negative to say about this hotel. Everything was perfect from location, facilitites, size and accessories in the rooms plus the view of our room facing the Burj Khalifa. The staff were also very pleasant and helpful. Made a mistake of booking one day late than our arrival but the staff accommodated us made us wait a few hours but still allowed to checkin earlier than usual 4AM when standard checkout time was 2pm. Breakfast was good not too much variety but still was delectable. Will definitely recommend this place.

Reviewed August 18, 2019

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Dear Heidi, Thank you for taking your precious time to write and share your experience on Agoda. We are delighted that you enjoyed your stay and it was our pleasure to be at your service. Your positive comments about our service and facilities are thoroughly appreciated. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. Best regards, Hakan Ozel, General Manager

Responded August 19, 2019
Shangri-La Dubai Apartments
8.8
Excellent
Nikhil from India
Family with young children
3 Bedroom Apartment
Stayed 2 nights in December 2019

Burj khalifa fireworks”

Saw burj fireworks from hotel. Was a spectacular view

Reviewed January 06, 2020

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Dear Nikhil, Thank you for sharing your positive review on Agoda following your patronage at Shangri-La Hotel, Dubai. We are delighted to learn you enjoyed the spectacular views of NYE Fireworks and Burj Khalifa during your two nights stay with us. Thank you for your kind words, it was a great privilege having you with us and taking care of you. We look forward to welcoming you back again at Shangri-La Hotel, Dubai in the near future. With best regards, Hakan Ozel General Manager

Responded January 06, 2020
Shangri-La Dubai Apartments
8.0
Excellent
Hanouf from United States
Solo traveler
Studio Apartment
Stayed 1 night in April 2021

Very good”

Nice hotel prime location but be aware of the charges, asked to have a print out and they charged me 5 dirhams per page (2 dollars a page) and it came in black and white so just stay over there and do not expect much in terms of service. Rooms are nice and clean with a comfy bed.

Reviewed April 06, 2021

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Dear Hanouf, Thank you for choosing Shangri-La Hotel, Dubai for your recent stay and sharing your review on Agoda. We are delighted to read that the location of the hotel was to your liking and enjoyed the room comfort during your visit. Thank you for your kind remarks, it was our pleasure to be at your service. We also appreciate your feedback on our business center facility and its services. We look forward to welcoming you back at Shangri-La Hotel, Dubai soon. With best regards, Hakan Ozel General Manager

Responded May 17, 2021
Shangri-La Dubai Apartments
8.4
Excellent
Seungchul from South Korea
Couple
Executive Studio Apartment
Stayed 2 nights in June 2019

Great location”

10 minutes drive to Dubai Mall. The room is a little bit old but ok. Kitchen has complete utensils.

Reviewed June 09, 2019

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Dear Seungchul, Many thanks for the feedback you have posted on Agoda and thank you for staying at the Shangri-La Hotel, Dubai. We have noted your feedback during your stay and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our hotel product. I do hope that we will be able to welcome you back at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. Yours sincerely, Hakan Ozel, General Manager

Responded June 09, 2019
Shangri-La Dubai Apartments
8.4
Excellent
Mohamad from Lebanon
Family with teens
2 Bedroom Apartment
Stayed 3 nights in June 2019

Very good location. Adequate facilities.”

Very good location. Adequate facilities. Limited Club facilities, not worth the cost.

Reviewed June 09, 2019

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Dear Mohamad, Many thanks for the feedback you have posted on Agoda and thank you for staying at the Shangri-La Hotel, Dubai. We have noted your feedback during your stay and will look at ways to tackle some of the points you brought forward. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our hotel product. I do hope that we will be able to welcome you back at Shangri-La Hotel, Dubai upon your next visit so that we would exceed your expectations and redeem ourselves. Yours sincerely, Hakan Ozel, General Manager

Responded June 09, 2019
Shangri-La Dubai Apartments
8.4
Excellent
ABDULLARHMAN from Saudi Arabia
Solo traveler
Studio Apartment
Stayed 3 nights in July 2019

Excellent”

All stuffs are helpful and smiling

Reviewed July 12, 2019

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Dear Mr Abdullrahman, Thank you for taking the time to write and share your experience on Agoda. Our people are our most prized assets and it is through comments such as yours do we all, strive to give service straight from the heart. Thank you for your kind words and compliments. It is our privilege to be of service to you and we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future. With best regards, Hakan Ozel, General Manager

Responded July 15, 2019
Shangri-La Dubai Apartments
10.0
Exceptional
Steve from India
Family with teens
3 Bedroom Apartment
Stayed 4 nights in July 2017

Excellent Apartments”

Stayed in the 3 bedroom apartment with family. The best in terms of luxury apartments on Sheikh Zayed Road. Excellent service and the food at the hotel was outstanding!!! Breakfast buffet is incredible. Great selection.

Reviewed July 31, 2017

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9.6
Exceptional
Remelyn from Singapore
Family with teens
Executive Studio Apartment
Stayed 6 nights in April 2018

Excellent location, great service and warm, hospitable staff”

Excellent location and shangri-la provides shuttle to Dubai Mall. We were offered club lounge access (breakfast, afternoon tea and happy hour) at extra cost which we took. Unfortunately we felt it’s not worth the $$$ we paid. Breakfast selection on the 41st floor is very limited and same food daily, likewise for the afternoon tea and happy hour. The timing for happy hour is too short, thus only used 2 happy hours for the 6 nights we paid. Also, individual below 20 yrs old are not allowed during happy hours, which is unfortunate since we travelled with a 12 yr old kid. On our second happy hour night, we saw a young girl with her parents and I brought the attention to the staff, as we were not okay to leave our 12 yr old kid on the room while we r on the loungeand then there’s a younger child dinning in with her parents??? Staff apologized and gave a lousy excuse! If it was the rule, regardless of the reason, a person below 20 yrs old shld not be at the lounge during happy hour.

Reviewed May 05, 2018

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Dear Remelyn, Thank you very much for your patronage at the Shangri-La Hotel, Dubai and for taking your valuable time to post your experience with us on TrustYou. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager

Responded May 14, 2018
Shangri-La Dubai Apartments
9.6
Exceptional
Bruce from Malaysia
Family with young children
Executive Studio Apartment
Stayed 3 nights in December 2017

All round winner with great breakfast and service.”

Rooms were large. Service was excellent and breakfast spread was good with international cuisine. A bit away from the city but situated in between strategically in Sheikh Zayed road.

Reviewed July 29, 2018

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Dear Bruce, Thank you for taking your precious time to write and share your experience on Agoda. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and services. It is indeed our pleasure to take care of you. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. With best regards, Nicolas Chammaa, Resident Manager

Responded July 30, 2018
Shangri-La Dubai Apartments
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