โคลินา ดา ลาปา รีสอร์ต (Colina Da Lapa Resort)
4 ดาวจาก 5 ดาว
ที่พักเป็นผู้กำหนดระดับดาวเพื่อเป็นแนวทางให้ผู้เข้าพักทราบถึงความสะดวกสบายและสิ่งอำนวยความสะดวกที่คาดว่าน่าจะได้รับ ณ ที่พัก
Sesmarias, Carvoeiro, Ferragudo, Lagoa, เซสมาเรียส, คาวีโร, โปรตุเกส, 8400-561
ไฮไลท์:
- มีบริการรับส่งสนามบิน โดยอาจมีค่าใช้จ่ายเพิ่มเติม กรุณาแจ้งขอรับบริการ...
Wi-Fi ทุกห้อง (ฟรี)
บาร์
สวน
สิ่งอำนวยความสะดวก
Wi-Fi ฟรี
สระว่ายน้ำพร้อมวิว
ที่จอดรถฟรี
แผนกต้อนรับ (24 ชั่วโมง)
ห้องอาหาร
บาร์
สนามกอล์ฟ (ในระยะ 3 กม.)
บริการรับส่งสนามบิน
4.0
“Rude staff and Deceiving Booking”
We booked a stay for one night with breakfast included for two people on the apartment resort Colina da Lapa, in Carvoeiro. The overall conditions of the apartment and amenities were mediocre and not typical of a 4 star accommodation, although the location and outside view was alright as expected. When you arrive, you enter the reception hall where they give you some info about the check out time and wifi password, as well as verifying your documents and proof of booking. We booked this hotel for a double bedroom with breakfast included, and were not informed of the breakfast hours by the staff, which we called by phone after checking in to the apartment and they said it would be served in the complex’s restaurant from 7:30 to 10:30. We woke up around 8:30 the next day and headed to said restaurant, which was closed with no breakfast being served. We immediately headed to the reception to ask about the location of the breakfast hall and if it was still being served, to which the same receptionist who picked up the phone the day before said that we were not entitled to breakfast nor it was being served because there were no guests with the breakfast package today. I showed him the email that served as proof of booking where it clearly said that the breakfast was included in the price paid upon reservation, and added that, when we inserted search filters in the Agoda website, one of our requirements was “breakfast included” and this was one of the hotels that showed up. He proceeded to say that our only option was to pay extra for breakfast and send the receipt to the booking agent to file for a claim and get a reimbursement, without exploring any further options nor consulting with colleagues/ supervisors/ directors, and we were also not advised before that the restaurant would be opening later than previously stated (just because we called and asked for that specific information). We were treated in a very condescending and unhelpful manner, the staff wouldn’t cater to us in any way whatsoever and every issue we had we would have to adjust to their lack of resolution. Fortunately, we found a range of amazing places in Carvoeiro’s center to eat and continue our journey. It was a disappointing experience which is a shame since the location is quite nice and has so much potential, the staff should have known better than acting like the guests were doing them a favor by staying at their accommodation.
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